CTBC Bank Department of Business Branch

It’s the first time I came to China Trust in Nangang to handle business. I was anxious because I entered too many passwords and my financial card was locked. As soon as I entered the bank’s gate, the guards kindly said to scan the steps ㄧ the real-name system subsidy and the second step to get the number; No other China Trust feels that there are a lot of steps and troubles, so I want to go directly to the screen to get the number; but listen to the guards patiently explain, think about it or try to get the number on the mobile phone, I feel pretty good, there is no need to touch the number machine indirectly ; Then there was a Miss Xie in the seating area (she asked her your surname) to help me with the form and let me fill in the form first, the service was very good, very caring, and Ms. Lin was at the counter No. 1 with a serious service attitude. I had been to another branch. The ones that have not been touched are worthy of praise.

I really don't even want to give a star. If it's not for the business that has to be handled at the counter, I really don't want to go, because the previous experience in the counter is too bad. As long as the passbook is taken out, the counter staff is like a fly to see blood, desperately promoting sales from funds, insurance, etc.; otherwise, they will immediately call the specialists and stalk them, knowing that they are in a hurry, the counter will deliberately delay the time, so that Promote sales at your own time. Yesterday’s experience was even more terrifying. As soon as I came to the counter, I said that there was a problem with your customer information. I know that the bank requires KYC. But how can other banks be as terrible as CITIC? Find a way to squeeze it out. Although the attitude of the lady at the counter was pretty good, the person who transferred the call to the head office aggressively questioned me, saying, why didn't I call you before? There is a problem with your information. I said that the other banks are fine. What is your problem? He said that the company you filled in has been disbanded. I said that the public and private companies have been busy recently. In addition to the epidemic situation, I did not pay attention to it. Because many things are handled by the accountant, she said that you provide other jobs, including the company name, for her to go. Check, I said that it is inconvenient for me to cooperate with my friends. I will provide it after I go back and check it carefully, otherwise I will fill in the housekeeper first, and she insists on it again! What a joke, I am not only a correspondent bank. Heku, Shanghai Commercial Bank, Taishin etc. have been in contact for more than ten years. I have never seen such a terrible bank staff from CITIC! Not to mention that I have encountered more terrible things with CITIC Card before. The service is super bad. Don't be sure that customers have to deal with you. I have made up my mind to "move"!

The attitude of the customer service needs to be strengthened. I have not finished speaking. I have been rushing to talk. The application is also unclear. Other banks will not be like this. Just cut off the two credit cards.

A bad word is completely ineffective. The head office opened an account and it took four days to do it.

I can't get in and no one picks up the phone. Why don't you set up the phone, and the online customer service is useless and only asks me to wait? Is it too long to wait 20 minutes?

In addition to the low efficiency of applying for a credit card online, the customer service cannot solve the problem at all. When responding, the person who answered said, or here can help you cancel the application for a credit card, and there is no lack of performance, isn't it? Although the customer service staff didn't have a bad tone, they didn't mean to help. And any response is the official statement of 1-2 weeks to track the progress on the Internet, Does the company have no system to control the application process? Although I know that the response here is not valid, but the problem of applying and swiping the card really makes people feel helpless.