CTBC Bank Gongguan Branch

The phone has already asked what materials to bring to handle the business. The first time I asked for leave to do the business, I waited three hours, but it was too late to pick up the child from school, so I had to give up, but the application was unsuccessful. The second time I asked for leave, I called customer service to confirm the information before I came, and checked the information that I needed to bring on the official website of China Trust. When I arrived at the lobby, the account manager at the door said that the information was complete and I waited in line for half an hour. Another person who looked like an account manager (in a red uniform) received me and said that the information was incomplete. As a result, there was a delay of 45 minutes, nothing was processed, and another half day was wasted. Sop is relatively poor, very inefficient, and the staff is arrogant and does not apologize at all. Compared with other smaller banks such as Fubon, the service and efficiency are too poor, which is inconsistent with the names of "Taiwan's Largest Bank" and "Taiwan Bank Star". Very regrettable. If it weren't for the fact that there is only 711 near the house, for the convenience of withdrawing money, I would never consider opening an account with CITIC.

I waited for half an hour to get a financial card. After that, 8 people came and used Taiwan dollars to do business. They just didn’t call me or even the number?

Others can pick up the number on paper, but I obviously have to pick up the number online when I come first, but other people do it first, which is unreasonable enough

Super slow and inefficient. Compared to other branches, this one is really bad, and the calls are jumping in random order.

Today, I met Mr. Xie at Counter No. 8 when changing the deposit box. The action was very fast. Thank you very much! I also changed the pleats at another branch before. I sat in the seat and stood for more than an hour and a half. So today I am very grateful to the mansion branch.

Originally, I didn't have the mentality that the account could be opened soon, but I didn't expect that the account would be opened in about half an hour. The teller sister is also very kind and kind!