DHL Global Forwarding

It's not bad

Office building

The worst freight in history is expensive and bad, I would rather use fedex

Poor quality of counters, slow movements, eating, chatting

This is DHL's freight company called DHL Global Forwarding (DGF), which is different from express delivery services (by comparison, I personally think express delivery services are very good!). The only time our company cooperated with DHL to import goods from the United States to Taiwan. The service result was very, very disappointing. The conclusion is: People who cooperate with DHL Logistics in Singapore suggest that "the goods are delivered to them are out of control and no one provides check-in and consulting services. Good luck if the goods are on time, but luck if they are not. No, they don’t have any responsibility and need to pay attention to the delivery status of the goods for customers. If you have any questions in the future, you need to find a third-party unit to confirm the loss of the goods (rather than verify and confirm by themselves)". Those who want to know our detailed service experience can read on: We asked DGF staff to estimate the number of days required for delivery more than once before accepting the service. The number of days provided by DGF staff is 45 to 47 days. In fact, our goods were mentioned on December 28, 2017, and the actual arrival date was March 9, 2018, a full 70 days. During the service: a. The cargo was not boarded on 2018/01/10, 2018/01/17, 2018/02/03 as notified by DGF twice, and the shipping schedule was delayed repeatedly, but we didn't get on the same day. We only found out after asking ourselves. Rather than proactively inform. b. The goods were pulled from the original NY to LA. For such a change, the DGF staff did not explain to us first, nor did they first ask us whether we agree to change to another port for shipment c. Because of our inquiry, the DGF staff specifically called to explain to the US team why it was necessary to pull the goods from NY to LA. In the end, it didn't disappear, causing us to contact the responsible person in the US to understand the situation. d. During the whole process, the staff of our company need to work overtime in the middle of the night to contact NY, LA, and South Korea, and even after 2018/02/28, we gave up contacting the DGF team again because we had already confirmed to South Korea that the follow-up ship was Wanhai 305, the Taiwan DGF team did not provide any assistance, because of this delay, our company also paid extra overtime costs and international phone charges e. During the 70-day process, the ship schedule was changed repeatedly and the ship departed before telling the ship to South Korea. It did not call directly from Kaohsiung, and no one knew about the subsequent ships and there was no one to inform the situation and the progress. Because of the serious delay, no staff came forward to deal with the aftermath. For the doubts we raised, we only replied repeatedly that they had worked hard, but there were many accidents and it was not their responsibility. Then it's gone... Very unpleasant cooperation experience, very poor attitude of the internal service staff (Ms. Chen), very unsatisfactory service results, and poor customer complaint negotiation process.

Didn't call me at all, just sent things back to the US

He lied to me that he called me and then changed his words and said that he couldn’t call and didn’t receive anything at all.

The driver at the bottom is disrespectful to people, it seems that the road is his family's illegal parking to force my car