DQPA 社團法人 台灣住宅品質消費者保護協會

Excellent unit for the sake of customers

When any interior decoration question or residential dispute arises from consultation or identification, the only professional consumer protection group in Taiwan is a reliable unit.

Not a real mediation unit Instead, turn the rudder by the wind There are lawyers in the big battle Didn't help the victim

The first time to participate was that the identity of the introduced person was involved ... Fortunately, this is a very impartial unit. It will not be affected by unilateral speech, and it will also require proof to use judgment. The moderator will not be affected if the complainant always uses the victim's perspective to describe the course of the incident. He will also be able to sort out the truth and content of the issue fairly and fairly, and also provide many ways to advise the other party.

Application for mediation due to bathroom renovation disputes Thanks to Mr. Wu for a lot of engineering suggestions But another lawyer's position is too biased No protection to consumers Just keep asking us to give evidence Seems to be in a hurry and wants to end the mediation quickly Because the delay of the project has caused us inconvenience. It seems like the consumer is just asking for compensation Suggest a little more empathy

1. I passed the mediation twice. The first problem was that the size of the air-conditioner was not met. The department arranged the chairman to preside over it, but the mediation situation of the department was not complete. How can we say that the reason is that the department has not clarified why it will Do the wrong size? The result of the "unrecognized truth" became the burden of repairs by the three parties. The actual situation was that the decorators were deliberately or inexperienced, but the Department did not assist in clarifying the situation. I was also burdened with the cost of repairs and I was puzzled. 2. The second mediation was presided over by a lawyer, but the reason for the mediation was that the decorator broke the air-conditioning copper tube of the air-conditioner and needed to re-manage the air-conditioner and redo the box. The cost was about 25,000, but during the mediation process, the lawyer did not As for the compensation, I advocated the actual repair amount, and then inexplicably negotiated into 16,800 yuan, and I could barely accept it. There was no decoration technician at the scene to clarify the incident. In the content of the mediation contract, the lawyer also took the initiative to add a net. On the road, I announced that it is not good for decorating manufacturers. I feel that this article is not a fair and just way to protect the decorating manufacturers. In terms of cost, I still have to lose money to re-decorate. I should have the right to exercise the law. Why do you want to write this one? I really don't understand. Share two doubts about mediation. 3. Mediation is not necessarily fair. You must be very clear about your rights and conditions. Don't be taken away by the mediator. You must judge the details of the matter. Only you can fight for your own fair rights. 4. Mediation expenses 500 is a public welfare method. Most of them are volunteers. The manpower is also a salary. I think the mediation fee is too cheap. The department seems to say that mediation is a successful government subsidy of 20 yuan. The value is up.

The mediation committee members are very impartial. During the process, they have clarified the claims and needs of both parties effectively, assisted both parties in effective communication, and led to problem solving. They can feel professionalism, enthusiasm, and goodness. Every time we call to consult related questions, we also listen and respond patiently, making us feel at ease! thank you very much! ! I hope to continue the operation, let more people know this unit, and have more basic decorating knowledge before decorating, to prevent the decorating industry. If you really encounter disputes, you can also know that this channel can help you find it. I can see hope!