E.Sun Bank Dongmen Branch

Name: E.Sun Bank Dongmen Branch
Address: No. 134號, Section 2, Xinyi Rd, Da’an District, Taipei City, Taiwan 10650, Taipei City, Taiwan

3.7/5 ★ 基於 8 評論

Contact E.Sun Bank Dongmen Branch

地址：	No. 134號, Section 2, Xinyi Rd, Da’an District, Taipei City, Taiwan 10650
電話：	📞 +88
網站：	https://www.esunbank.com.tw/bank/personal
分類：	銀行 ,
城市：	Taipei City

No. 134號, Section 2, Xinyi Rd, Da’an District, Taipei City, Taiwan 10650

Best Bank in Taiwan

H	Hyde Hong on Google ★ ★ ★ ★ ★ 珍惜光陰，遠離玉山。只開兩個櫃檯，櫃檯外卻有兩名人員幫忙抽牌、走來走去沒事幹，人力配置有嚴重問題。開個戶要先等1.5小時，辦開戶再一小時，等待期間想借廁所卻不外借，這樣不便民的銀行到底是吃甚麼長大的？ Cherish the time and stay away from Yushan. Only two counters were opened, but there were two people outside the counters to help draw cards, walk around and do nothing, there was a serious problem with manpower allocation. You have to wait for 1.5 hours to open an account, and then an hour to open an account. During the waiting period, you want to borrow the toilet but don't borrow it. So what does the inconvenient bank grow up for?
H	H. Wu on Google ★ ★ ★ ★ ★ 傍晚不小心把折傘忘在提款機，隔天打電話詢問，總機很親切地表示有發現，並有幫我收好，下午3:30前都可以去拿。抵達銀行時僅和警衛簡單說明他就很親切地拿傘給我了。大心。 I accidentally left the folded umbrella at the cash machine in the evening. I called to ask the next day. The switchboard kindly said that I had found it and helped me put it away. You can get it before 3:30 in the afternoon. When I arrived at the bank, I only briefly explained to the guard that he kindly gave me the umbrella. Big heart.
趙	趙懷曾 on Google ★ ★ ★ ★ ★ 平時在營業時間要去住家附近銀行開戶不容易。星期五3點提早回到了台北，直接去東門分行開戶。警衛說有7個人等開戶，要我改天再來。沒有其他變通方法，玉山如輕率的就拒絕了一個客戶，我真的是覺得非常的不可思議，這是金融服務業該有的做法與態度？當天接連去了2家分行，對玉山的服務真的很失望。 It is not easy to open an account at a bank near your home during business hours. I returned to Taipei early at 3:00 on Friday and went directly to the East Gate branch to open an account. The guard said that seven people were waiting to open an account and asked me to come back someday. Without other workarounds, Yushan rashly rejected a customer. I really think it is incredible. Is this the approach and attitude of the financial services industry? I went to two branches one after the other that day and was really disappointed with Yushan's service.
游	游馬克 on Google ★ ★ ★ ★ ★ 現場叫號機制不公，辦理個人業務通常都會被辦理其他業務的號碼插隊，個人業務櫃台只有一個，而且等待人數已經達18人，還再讓辦理其他業務的號碼插隊，現場有些行員在外面晃來晃去，讓他們端茶水不如多開一個櫃辦理個人業務，有時候去只是辦理繳費業務，竟然要等一個多小時，每次詢問為何不按號服務，得到的回答都是現在月底比較忙，月初的時候又說月初比較忙，沒人回答到底依什麼規則在叫號的。 The on-site number calling mechanism is unfair. When handling personal business, the number handling other business is usually cut in the queue. There is only one personal business counter, and the number of people waiting has reached 18, and the number handling other business cuts in the queue again. Some staff dangling outside Dangling, let them serve tea instead of opening an extra counter for personal business. Sometimes they just go to pay the bill, and they have to wait for more than an hour. Every time they ask why they don’t serve by number, the answer is that they are busy at the end of the month. At the beginning of the month, it was said that the beginning of the month was busy, and no one answered what rules were used to call the number.
A	Ann Leong on Google ★ ★ ★ ★ ★ 需要耗時業務的櫃台應該多一些，不然等待時間過長。辦其他業務的客戶來了又走了，一批又一批。拿2號光等前面一個人就等了超過45分鐘，浪費時間。 There should be more counters that require time-consuming business, otherwise the waiting time will be too long. Customers doing other businesses have come and gone, batch after batch. Waiting for the person in front with the No. 2 light would have waited more than 45 minutes, wasting time.
R	Robert Huang on Google ★ ★ ★ ★ ★ 星期五下午兩點多到這間分行辦理 Paypal 開戶作業，從進入到離開大約花了一個多小時（等待前面的人大概半小時、實際處理也大概半小時），如果趕時間的人還是建議線上開戶。不過抽牌等待後，立刻有行員來告知等待時間以及詢問要不要喝水，處理過程其實態度也蠻和善的，整體來說還是不錯的。 I went to this branch to handle Paypal account opening operations at more than 2 pm on Friday. It took about an hour from entering to leaving (about half an hour for the person waiting in front, and about half an hour for the actual processing). . However, after waiting for the draw, a pedestrian immediately informed the waiting time and asked whether to drink water. In fact, the handling process was quite kind, and overall it was good.
Y	YH CHEN on Google ★ ★ ★ ★ ★ 鄰近東門市場捷運站服務人員很親切但是排隊時間的話有點長 The service staff near Dongmen Market MRT station are very kind, but the queue time is a bit long
周	周昱辰 on Google ★ ★ ★ ★ ★ 警衛和接待的職員態度很好，但是櫃檯的說明過程未顧及客戶的感受。不斷的使用金融術語的專有名詞縮寫來解釋事情，無助於客戶了解實際情況。欠缺這方面的同理心，無論多專業未來也會去找其他的分行。 The guards and reception staff were very nice, but the explanation process at the counter did not take into account the customer's feelings. Constantly using proper abbreviations of financial terms to explain things does not help customers understand the actual situation. Lack of empathy in this area, no matter how professional they are, they will find other branches in the future.