E.SUN BANK Sanxia Branch

Are you in a hurry to get off work? (Then you can set up more counters, can't we? We like to wait until you get off work soon and then see your anxious look and expressions?) The attitude is very bad. We can’t do it here. You can go to another place to do it. (In fact, this long-haired and thin lady did say this). What are your questions about customers? Is that the answer? Is it hard to speak well? I have not dealt with the problem here, so I took the business from the next customer first. Before I went to your bank, I had phoned in advance to ask how the business I wanted to handle should be handled. It was done according to your statement, and the result seems to be I didn’t make it clear on the phone, so it’s good to explain it on the spot. The result seems to be that we do whatever we want. Do you treat customers as illiterate people who have not studied before? Do you think the people who go to your counter to go to the bank for the first time? To put it bluntly, you may not be very clear about the various businesses of your own bank, right! Do you learn how to do it now when you encounter it? Otherwise, in business inquiry, don’t you know the problems that customers may encounter? Is it possible that we went to your bank with the mentality of making you trouble? You are very busy and want to get off work. We are not okay to go to your bank-Yushan Bank Sanxia Branch-to stop by.

Poor efficiency, 11 counters but very slow processing...will not be back if I have to

If you want customers to use online banking by themselves, don't set up a service desk to avoid customers complaining. The efficiency is really poor. The staff are not familiar with their own business and can't answer questions. It's one thing to make the guests wait, and there is no way to explain the guests' problems. It's too strange to do the paperwork and then ask the guests to sign for the receipt!

The efficiency of enterprise user staff is really poor! Every time I come to wait for two numbers, I have to wait for an hour, and I have to wait another half an hour for my own business. I also talk to the clerk next to me and answer the phone from time to time... I don't know if I am not familiar with the business process, I am only 2 It can also be processed for half an hour... I sincerely recommend that people who want to come to the Three Gorges Branch should bring a chair and wait, otherwise they will stand on their waists! While doing business, I heard the person in the next cabinet say to the clerk...I waited outside until I slept for several rounds and was afraid of missing the number...