ezfly易飛網

Recently, there was a problem with booking tickets on your company's official website. This is my negligence, and the service staff did not indicate their identity when they called, so they asked me directly: Do you have any tickets booked? Refund, wait for the link to be given to you, please refund the ticket yourself. Let's talk about attitude first, I'm your guest, not your friend. I'm already sick of making a mistake. It doesn't matter if I don't know how to relax my cheeks, I don't need to lift oil to put out a fire. Then there is the price. To be honest, it is cheaper for me to order directly from the airline's official website (the round trip to Penghu is 200 yuan cheaper). Your company's system booking is not only cheaper. Not to mention the fees. If all the information is provided and input by me, what service does your company provide? Next is the service. The service staff told me that your company's ticketing system will be directly linked to the airline's official website, which means that consumers only execute the ordering function through another platform. What's the point of a travel agency? Tickets ordered through your platform will not even be reviewed and confirmed by you, and the order details will be filtered for consumers. As a travel agency, they do not practice the responsibility of customer order management. Finally, the service staff asked me to refund the ticket on the official website of the travel agency, but this had to be charged 30% of the handling fee. The service staff told me that I can't do this, and I have to go to the official website of the travel agency to refund the ticket. Otherwise, when the account is returned to the travel agency from the airline, you will not be able to find which order it is. Every order will have a transaction record. If you really can't find it, it's ridiculous. If you can't find it, will the funds be withheld? Is this legal? So in terms of attitude, price, and service, I really don't know what your company's advantages are?

If there is a minimum score, then this journey is the lowest score of the lowest score The planning of the North-South Star to and from Matsu is really very poor, and there is no advantage from start to finish. 1. Because there is no reserved seat, it is equivalent to a free seat. When we were queuing up for boarding at Fuao Port, the staff suddenly came out and said not to line up, the line would block the entry of the people behind, so we asked the people in front of us to sit in the seats in the waiting area, and then we suggested that otherwise we would use Luggage lined up, then people went to the seats and waited to board the ship in sequence. The answer was "No", and then they rushed us to the seats, which caused a mess when boarding the ship, and the staff said, "Don't worry, you are so messed with customs. If you count the wrong number of people, you will have to recalculate and it will delay your time.” Please, is there something wrong with your planning? If you want people to sit freely, you need to have queuing measures, please seriously improve this! ! 2. The seat is very uncomfortable. The voyage is 3 hours, and the work of disembarking is at least 3.5 hours. Even the back of the seat can't be moved! ! 3. Luggage arrangement, it is a good thing that the luggage does not need to be brought into the cabin. The staff can be put on the stern, but you have not explained anything. Of course, everyone will crowd over there waiting for their luggage after disembarking. Please think about the work flow. Then let the tourists know that of course everyone will not swarm like refugees. Only the staff said at the scene, "Don't crowd here, your luggage will be brought ashore for everyone" and then? Ah, everyone is not waiting at the stern of the boat. Of course, there will be a swarm of swarms at the port. Please, if your company wants to develop tourism, should you plan carefully? 4. Shuttle bus! It's so bad that I don't know what to say, because Taipei Port is far away from Bali, there is a shuttle bus that takes them to the so-called "Administrative Center" or "Taipei Main Station", but the sign is pitiful for small children, the same height as children, Everyone will not notice at all, and they will want to go out directly. Later, the staff said that this is because the customs cannot go out casually. It depends on where to go and then wait for the shuttle bus! ! I finally got on the bus. The bus is an ordinary bus, not as spacious as an international tourist bus. Everyone was very crowded. Then we encountered the exit door that was not opened. Now we have been waiting on the bus for almost an hour. , no half of the staff came out to explain It can only be said that a 1700 yuan ticket is not worth it! ! ! The staff has a strong out-of-state feel In addition, during the epidemic, it has been seven hours since the mask was not taken off.