FamilyMart Wenhu

The window is bright and clean, good

Most of the staff members are very nice and nice, but today's male clerk did not cover the lid of the hot drink. Fortunately, I found out, otherwise I have already sprinkled it ^^

When I went to buy dinner, I bought a 30% discount. When I asked for a discount, the discount will only be announced after 5 o'clock. The discount is raised at 4:30 and the consumer is not allowed to discount. Is it a lie?

The Wenhu store has a brand new look, the decoration is bright and clean, and the tables and chairs are very textured, making people willing to stay here to enjoy the food.

Most of the nearby services are residential areas, and the local neighbors are very convenient 24 hours a day

I went to the store for purchase at about 11:29 pm on January 21. After entering, I saw a boy who was about 165cm tall and weighed about 110kg, wearing a gray long-sleeved top and uniform, dark jeans, and was sorting bread on the shelf, and then he Move the whole box of expired bread to the counter and drop the bread all the way. I took Lanzi, some bread, drinks and a microwave food for beef chow mein, ready to checkout, this male staff member has been doing his own thing with his back to me, but I believe he saw me because I didn't know what I took for a Lanzi. Why did I pretend I didn't see it? I waited at the counter for a while, there was a service bell on the counter table, please ring the bell, so I pressed it, and he turned his head to start the checkout. After swiping the barcode, the total amount was about 339, after I paid for the Easy Travel card, he pushed the blue child in my direction at the counter and said, you have to put this blue child back, very rude, there are a bunch of things at the counter that have been settled, and I don't plan to help me pack them all. I threw it on the table, so I cooperated with the uneducated male staff to put the blue child back. In fact, the female shop assistants who came to buy blue child were very enthusiastic and they also put them directly at the counter. He also packed the checked items on the table by himself, and then I asked him to help me heat the beef fried noodles. After heating, he threw the hot fried noodles on the table, and did not take the bag to heat the food, even asking None of them. In the end, I suddenly remembered that the male big night staff didn't ask me if I wanted to print or deposit. Usually, I just print it out. The question should be directly stored in the vehicle. I am very dissatisfied with this night consumption 1. Your big night staff hospitality training needs to be strengthened. Is it a rule in the store to ask customers to put Lanzi back in a harsh tone? Is there an announcement? 2. After checking out, throw away things and leave without helping the guests. Is it your SOP for the big night? If this is the attitude, you can stop running the big night, and do you have to suffer the temper of the male big night staff when you buy things? If you don't want to do it, you can don't do it. Don't use uncivilized behavior at work and get angry at customers. 3. After the microwave food is heated, do you need to ask the guests if they want a bag? Throwing the heated food on the counter and then ignoring the guests is a problem with the male big night staff? 4. Is it difficult to ask the guest if they want to print or save the basic words of the vehicle at checkout? I have the habit of keeping accounts. Is the education and training of your big night staff fake? I have been to the 4 major supermarkets, only your shop has the most rubbish service and rude to customers. If the new store is not ready, you don’t need to operate the big night to avoid making customers angry. Remarks: The newly opened Family Mart convenience store in Lane 21, Wenhu Street