Far Eastone Telecommunications

At the beginning, I called to ask if I could change the glass stickers. The female staff also said yes. After the scene, they declined to say that our customers would buy their own stickers and asked me to go out to give professional stickers, and then talk to the man next to them. The staff made a grimace and said the same words specifically two or three times. 1. Today, I am also your remote customer. Not only do I ask you to change the glass stickers now but also ask about other 5G solutions. 2. Call in advance and you can also say you can! I just went over to change. If you are anxious to get off work and don't want to change or just refuse to do the performance for you, just refuse it on the phone, and waste our time with each other? ! 3. When you refuse to preach, you still have to make your face with your colleagues next to you that you won’t even be able to see it when you are on-site, don’t you? Then the female employee, she didn't want to tear off my glass sticker and asked me to tear it myself if her nails were short or something. She was helping me to paste it and handed me the utility knife! Where is the major? ? ? The store should really review the attitude, tone, and speech style of the staff towards customers.

Good customer service attitude

I dialed the phone to ask about the contract renewal. Was the female clerk who answered the phone in a bad mood?

Asking questions on the phone, the male clerk is very impatient. If I am a professional person, why would I ask you @@

The service is cordial, professional, answering any questions, and will stand in the role of the customer and will not force a plan

The attitude of going to this store to pay is good, but I don't know if your store has pressure on the customer to cancel the contract or what. It makes people feel that the tone and attitude are very bad. I happened to meet another customer asking about something, and the other store lady is even more exaggerated. , speak loudly to the guests, the attitude is poor, what is the attitude? After listening to a lot of fire, the other house numbers used by the family will not be renewed when they arrive. …

The service attitude is good, and you can’t blame the lack of professional skills professionally. After all, too many functions of the brand have been improved all the time. I don’t know what this function is for. It’s best not to touch it and cause unnecessary trouble.