First Commercial Bank - Fengyuan District

The attitude towards the loan on the 2nd floor is poor enough

The service is friendly and fast, I feel very good, but the space is small.

It’s really uncomfortable to wait in line for a long time without worrying about other urgent matters.

Uncle No. 8 Male Walker, the action is slow enough. It takes 40 minutes for someone to complete him with 10-20 points. And more than once, I want to abandon the bill every time I get his number

Labor Relief Loan Last year, I applied for the application and provided information (certificate of employment) in accordance with government regulations. A commissioner on the second floor said that he could issue the certificate of employment, but he couldn't accept it? However, the company's overall management stamps are indeed "no" forgery, and employees also work in this company. At the end, they call the government complaint hotline to accept the process. Bid this year On the first day, there is a problem with the webpage system of my bank, and I cannot choose this bank authentication, but choose to use another bank authentication. The next day I called and asked to cancel and re-apply to choose this line. I called the customer service of the Taipei head office but said that I could use another line. So, do you feel troublesome and don't want to do it? Then I immediately told the customer that I did not reach 60 points, and told the customer to cancel the case directly. I didn’t even inform the customer of the Taipei head office. However, I called the customer service of the Taipei head office and said that it would be sent to the branch after the online inquiry "the first trial has passed." At this time, the Fengyuan branch has already pulled three times. To apply for a labor relief loan + online account opening, do you need to pull so many times?) On the third day, "noon", the Taipei Headquarters called for a complaint and told me that it was possible to replenish the document, and helped me contact the Fengyuan branch. I planned to replenish the document after work at 17:00 in the afternoon, but I received a call at about 16:40 in the afternoon and the computer was after 15:00 in the afternoon. The website cannot be accessed, and there are already 660,000 applications, and the quota is full, so "the customer cannot make replenishment." I immediately called the customer service of the Taipei head office to ask if the above situation occurred, but the head office said that there was no news from the commissioner. Call to help me Transfer to the branch to confirm that you are now asking you for the number and name (for appeals), but you say you can let me make up the parts. You keep saying that the customer has heard it wrong and that the customer doesn't make up the parts themselves? (Actually, I really don’t want to fight with you. The phone is set to record the whole process of each call.) Finally, the commissioner still has to provide supplements, but the other bank has approved the funds for review the next day, so I call to inform the cancellation. I don’t know if you think it’s very troublesome and don’t want to deal with it. Your family members have also applied for you. You have used other bank account verification, but there is no news until now. You can go to see other comments and there are related labor relief loan problems. There are many cases, and the review time is long and considerate. It is also hard for you. However, the procedures, regulations and attitudes on the service really need to re-educate the employees. I will not say which commissioner is in vain. In short, please think twice if you need to find a loan from this branch if you refuse current accounts in the future.

Opening a new account feels pretty awful. I made an appointment on the Internet to open an account from 09 to 10, and it turned out that it was 10:45. It is said that there are still 3 on-site customers to handle, and the online appointment is useless. I wonder what is the useful definition of online booking? The reason for the delay is that the counter has been pushing digital accounts frantically. The promoters are all their codes. There should be performance pressure. It takes an hour to complete the new account, not including the waiting time.

The teller machine can only be used when it enters the branch during business hours. During business hours, the entrance of the teller machine is not open. It is the first time that I ran a lot of money.

The attitude of a commissioner in the securities business department upstairs is very poor. It is your responsibility to inform the customer. I don’t know why I am impatient when I call to explain. If you encounter it, it is best to change the salesperson.