FIXspark 手錶維修保養平台 - Ren’ai District

03/13 (I) Fill in the form online, 03/15 (Wed) Delivery of the watch, 03/16 (T) Received the watch / Official quotation, 03/17 (V) Outgoing payment (12:39), 03 / 20 (I) Confirm the remittance, 03/23 (T) Repair is completed (proof time 2-3 days) (13:51), 03/29 (C) Return the watch, 03/30 (T) Receive the watch, the entire The repair process took 18 days and nearly 3 weeks. There are several suggestions and complaints, as follows: Suggest: 1. After filling the form online, you must join LINE friends, make a preliminary diagnosis online, provide a solution, send the watch after acceptance, formally quote after receiving the watch, and the order will be established. It is speculated that this process design is because the entire logistics is free. To ensure that after the watch is requoted, the consumer does not agree to the repair, which leads to the postage expenses returned. In fact, this is a bit redundant. For consumers, Both have accepted the solution on LINE before sending the beloved watch and remittance, which has already agreed to repair, and the price of the official quotation is the same as the price of LINE's initial diagnosis, so why bother with "I agree" How about it? And if you are afraid that the initial online diagnosis is not careful enough to report the wrong price, you have set up an official quotation. At most, it is a LINE diagnosis, or you need to re-quote when the price is different from the initial diagnosis, so that consumers agree. The time spent is actually on the consumer side, and it also shows the care and professionalism of the FIXspark service. 2. Why not just do online customer service directly on the webpage, and then add another LINE, then why do you need to fill out the form online, it is actually very strange. 3. Customers sending valuable watches to completely invisible strangers through online services is actually a bet trust, but the performance of the service process is actually a distrust of consumers, including the receipt of watches mentioned earlier Later, a formal quotation is required, and there is also a remittance first. This is also a serious mistrust of customers, but consumers go to physical watches to repair watches. Is there any payment in advance? In fact, there are very few. Basically, the payment is made after the repair. In fact, consumers should worry about the watch being damaged by invisible strangers during the entire service process, inaccurate repairs, and littering Bags or watches have never been seen. 4. The claimed person delivered to the house for delivery. In fact, it was just a black cat house urgent delivery. He also had to send the small seven by himself. The other claimed house delivery package did not show a professional texture at all. He used a broken cardboard box and SWATCH plastic packaging box. , The right to charge special packages, completely make people's first impression shattered. If this is the case, it is better for consumers to pack their own watches, and then print free home delivery barcodes and paste them on the packaging, and send them through Xiaoqi. Why waste time again? 5. Because the process of service is on the Internet, it is in fact nothingness for consumers. It is necessary to provide consumers with peace of mind by regularly returning repair photos, so that they can show the professionalism and care of the service. dissatisfied: 1. The remittance is Friday and it is reasonable to confirm the remittance is Monday. However, the time for remittance is 12:39 noon on Friday. Why the remittance is not confirmed in the afternoon is a waste of a day. 2, 03/23 (Thu) 13:51 After the completion of the return repair, it is said that it will take another 2-3 days to proofread, but it is not until 03/28 (II) that the inquiry is sent back to the watch for proofreading. The engineering of time feels vast.

This is the maintenance of the watch, the following is my feelings. Advantages: 1. The attitude of the service staff is very good 2. Provide home delivery to the government delivery service 3. If you are not satisfied with the repair offer, send it back for free. 4. The repair price is cheaper than the famous store (original purchase) Disadvantages: 1. It takes too long to collect the form for 2 days/return to two days. Maintenance takes 10-15 working days, Original or watch shop as long as 3 days 2. The price of maintenance is similar to that of a general watch store. No price attraction

This time, the mirror is replaced. The watch itself is black. It may be because of this relationship that when the watch is returned, it is found that there are obvious traces of wiping on the inner surface of the mirror. After responding to the manufacturer, the manufacturer has no intention to shirk its responsibility and is willing to take the watch back for further processing . The service is really terrible! !!

From sending the watch for repair to receiving the repaired and maintained watch, the process and service are very good. The service staff uses Line to communicate, and the response is very fast and clear. It ’s worth more than sending it back to the original factory (brand agency?) ~

Very happy to find a FIXspark repair watch! Not only to solve the problem of dead battery, but also to check the overall condition very intimately, observe the condition of the inner core, and notice the part that I love to protect the mirror, and make customized suggestions! Worth it~~

I remember the store that was looking for a watch on the Internet. I feel that Kaohsiung does not meet my expectations! Suddenly remembered the FIXspark found in Keelung’s online crawling. So add an official line and ask for a quote. When the store owner said that I was in a hurry, I could help me with the urgent handling. Really intimate! From the receipt to the maintenance shipment, if there is any problem, As long as the inquiry on the line can get a reply! The reply speed is also fast! And very polite! Feel great! ! The price part does not have to worry about the completion of the quotation! The store will receive the watch and ask the technician to quote. If you do not meet the budget or do not want to do a function maintenance (test) can be raised! Will not force consumers to consume! If the communication is completed, the official quotation will be mailed! I think it is quite safe and not controversial! In short, the first consumer experience! I feel great~ The next time you maintain your watch, you will choose it here! (Sure enough, the best service in my hometown)

1. It is very convenient to send in a special packaging box, and the watch will be packed and returned to 7-11 (the shop has filled in the returned form and the freight has been paid). After the repair, it will be returned after careful packaging. Very attentive. 2. The customer service attitude is very good and the reply is quick. After filling out the form online, add line, ask questions with lin, and reply quickly to the repair progress, which is reassuring. 3. The price is transparent. When the store receives the watch, it will first evaluate the repair price and notify the customer, if it is accepted, then the original watch will be sent back, and no freight will be charged. 4. Professional maintenance. I was troubled by the stop-and-go watch before. I received the repaired watch two days ago. The current stop-and-go situation has not been sent again. Worth recommending a good store?

This store is very high quality. I will try my best to help customers repair their beloved watches. The collection is fast and the recovery is fast. The boss is also very kind. The quality after the break is also good. I highly recommend this shop. Conscience Store