Foodpanda 空腹熊貓 - Neihu District

Only 1.4 stars is really not surprising, I can understand it will take a long time to wait on a rainy day, but what is the situation when you wait for 3 hours? Miaoli to Taipei? A veritable fasting All the delivered meals were cold, and the soup was so cold that a layer of solidified oil floated on top of it. I just told the customer service that the problem would be improved next time. Did you tell me to eat sour water? There are always only those few official words to respond to the customer service delay problem, and then throw a despised 40 yuan coupon to me. My time is 0.2 yuan per minute? Then I saw that the estimated delivery time was changed 8 times. You really have your panda. This star is also for polite delivery people. This rotten company is absolutely not eligible to get any star, and the pro is bought for nothing. I recommend everyone to change to ubereat as soon as possible, at least not make you wait for 3 hours

At 1:55, the order is completed by swiping the card. The system shows that the estimated delivery time of the meal has been delayed. Until 3 o’clock, the customer service will only keep losing canned messages. Later, I couldn’t bear to call the restaurant directly to inquire about the status of the ordered meal. The restaurant informed the early morning delivery man that the meal had been picked up. The delivery customer service has been ignoring the problem, and kept throwing canned messages and telling us that the meal is expected to arrive at 4:45! It takes two hours for my meals to be picked up from the restaurant? May I ask if the meal you have come is safe to eat? The customer service will only keep replying if there is a problem with the meal received, and then respond to him! Respond! What the hell is the customer service? I bet that the customer service will not be contacted until the meal is picked up! Ask them to refund and cancel the order, but told our previous customer service that this order cannot be cancelled and refunded because they gave us a 30 yuan discount coupon! very funny! Are we begging for these 30 coupons from them like beggars? I'm not happy to get any preferential price at all, I just feel that I will die of anger and starvation! Then the customer service finally closed the customer service dialogue directly? There is no need to face up to the problem of dealing with consumers! This platform really sucks! Everyone really don't use it! ! !

Seriously, if it wasn't for the bad review, I wouldn't even give this one star. The thing is like this. Just now, the panda order was delayed for a full 2 ​​hours. I want to forget it. It is estimated that there are many customers in the store on rainy days. As a result, when I sent a message to the customer service, the customer service either wanted to bombard me with canned messages, or kept inexplicably reassuring me that it would arrive in 15 minutes. Okay, this will help you to cancel the order." After 20 minutes, I saw the message that the order was being delivered on the panda interface, and 2 cars were returned at a time. I was full of doubts, didn't I just cancel the order? And the noodles were all messed up, so how can I eat it, so I asked the customer service again. At this time, the customer service did not know what the problem was, and kept replying to me with canned food, "I'll be there in 50 minutes" and "Sorry for the delay in the order". I felt that I had never been so hot as now, so I said, "I canceled, and I have already canceled with the previous customer service. What do you want?" At this time, the customer service was like a awake dream and "officially" helped me cancel order. I'm not blaming the delivery staff or the store, because order delays will definitely happen, but can foodpanda be more sincere in their attitude and actions? What does it mean to keep spreading canned food, consumers are telling you about problems, and you just perfunctory? ? If it’s only 5 minutes today and you haven’t canceled the order, I’m fine, I guess you’re still busy, but half an hour has passed today, and you still haven’t done a good job in serving, shouldn’t I be angry? It is not the first time that canned information has been delivered. It is the same every time. If foodpanda puts consumers first, please serve well! ! Otherwise, problems like this will only happen again and again. So far, I have deleted the panda app and switched to uber eat, hoping that uber will not disappoint me. 2022/01/17

It's rotten to the point of anger, and it's not bad for me as a guest anyway! I often use credit card for ordering meals, because I was busy today and accidentally waited for the deliveryman for more than ten minutes and did not receive a call. Otherwise, I usually go to the door early to wait for the deliveryman. The meal has been delayed before, otherwise it will give me two hours. It doesn't matter to me if I cancel it automatically. Today I paid the money and said it can't be refunded. You are also hanging on the door or on the ground. I am not a building. Is there any compensation for copying the official reply all the time, so who dares to pay first? All the money is given, just to eat, what to do I will give you the first negative review when I grow up so big ^^ It's not surprising to see other messages on the Internet, even the delivery person will complain to me about your company's blindness

This evening at 20:27, I swiped my card to order fresh food and prepare to cook dinner. After waiting for an hour, the order was still being processed, so I called the Quanlian merchant to confirm the order. Super slow, and said that the delivery man was on the way and asked us to wait until 21:48 and then the customer service left the chat room and disappeared! I continued to wait until 22:12, and I didn’t even tell me what to do next. The order was silently canceled. I checked various customer service numbers on the Internet, and the number was empty, but I couldn’t find anyone to deal with this matter. message, and it turns out that my order was cancelled because the item I bought was out of stock? ! Why don't you inform the customer as soon as possible that the stock is out of stock and make the customer wait for more than an hour? Finally lied that the deliveryman was on the way? In the follow-up, I silently received a $50 voucher to send me! The whole service and attitude was so bad that I felt that the compensation of $500 was too little. The point is that the refund was not processed until 11:00 pm, and I haven't eaten dinner yet. It's really bad! !