城市綠洲新竹店GARMIN登山溯溪單車露營館 - Section 1

The clerk’s service is enthusiastic and kind. After buying the pedals in our store, I asked the clerk for help because I couldn’t disassemble and replace the pedals by myself. I changed the pedals smoothly. Thank you.

This is my first time writing a review, because things are important and need to be honestly disclosed to friends who want to buy bicycles in an urban oasis⚠️ I bought a Besv Lena electric bicycle from this store more than a year ago. Although the store was a little unfamiliar when I bought the car, the service staff showed enthusiasm and patience to successfully adjust and complete the delivery... Less than three months from the dashboard Fog couldn't identify the information and went back to the store. My colleagues from Oasis ordered materials from the original factory to help me replace it! Until recently, after riding for a long time, I found that the fogging of the instruments happened again. I rode back to the oasis again. This time I encountered a suspected store manager. I didn't even look at the car. , because the car has to carry children and can't stay in the car, go home and find a way! During the rescue, I called the original customer service of Besv. The original factory immediately arranged to send a new material to the Oasis Dongda store. When I arrived, the store asked me to notify me to replace it. The store soon informed me that I could go to the store to replace it. , Tonight I took the car over and met the same Oasis clerk. He was very helpful and helped me replace it without an appointment, but when I picked up the car, I suddenly told me that I would be charged 100 yuan! @@ also said that it is very reasonable to go to the car shop to replace the parts... I insist on not paying the hundred yuan! Because the original factory warranty stipulated that the instrument is within the scope of the two-year warranty, and this is not a human-induced part abnormality, the original factory promised to help me replace it with a new one free of charge in the customer service call and asked me to go back to the store to replace it, plus the oasis replacement I was never told about the so-called wages before! Really dumbfounded @@ It is natural for the user to pay, but because the parts are not artificially damaged, isn't the original factory and the store owner undertaking the promise of restoration and repair? Why does the shop owner ask me to pay my wages? Buying a car from this store is no problem! However, maintenance, warranty and other after-sales services should be carefully considered! One Star Besv Dealer