Gogoro 新莊仁愛服務中心 - Xinzhuang District

gogoro professional maintenance, friendly and courteous engineers!

The service is poor and the attitude is not very good, because the motorcycle has been dumped, and it is said that the system requires me to go back to the factory for inspection when the battery is taken, but the clerk has to charge the evaluation fee for the damaged item. I charge an appraisal fee and will not come again in the future. If I don’t even confirm the problem, I just say that I’ve collected the money. It’s really bad. Then I left the car and didn’t check to see if there were any problems. I just came out and said it’s been corrected.

The service is attentive and will share the reasons for asking questions. During this fixed maintenance, the rear disc is prone to piercing noises due to the brakes. After the active inquiry, in addition to clear instructions, the final maintenance will also assist in cleaning up. It is really great!

Mr. Huang, the store manager, explained the analysis profession. The store environment is bright and clean. It is a good place for car purchase and maintenance...

I praised the staff for their good attitude. When I wanted to change the battery, I was on the phone because I was dealing with something. A staff member came out to serve and offered to change it for me. It was a very heartwarming move! !

"The message has been updated on 5/23 below" One day in April, I just couldn’t open the seat. I rode to the Xinzhuang Renai store to check and I said please help me (check it out and it’s being repaired), and then I left the car and said on the phone the next day that I needed to change the computer to check it out, so I replaced it with a computer. Say: There is a problem with your car and the computer is broken, and then he said that he will help you with the company's insurance. Finally, it is found that the seat cushion buckle assembly needs to be replaced. On 4/27, the caller said that the car you want is ready and you can come and sign it. , On the afternoon of 4/28, I called and said that I would go to my family at night to find out where the car was broken. Please replace the original computer. The store said that there would be a lot of charges, and I said it was okay. As a result, I went to the store in the evening and found that I didn't replace the original computer, and I didn't want to ask anything. I said at the beginning that it was being repaired, why should I pay more for a replacement computer? I just want to know that changing the seat cushion button at the beginning will work, why should I change the computer? Forced to dismiss the computer? If the headlight is broken, and the rear light is broken, do you also replace the computer first, and then say you don't know where it is broken and need to replace the computer? The technicians of Xinzhuang Ren'ai Store completely rely on computers. Without technology, I will not go to Xinzhuang Ren'ai Store in the future! ===================================== *****5/23 was a little dumbfounded to see your reply, saying that everything was a sop process, and did not reply to my question at all, it was an official statement! My question 1: Why can't the seat cushion be opened? Instead of testing the seat cushion buckle assembly first, test the computer first? The result is that the seat cushion buckle assembly needs to be replaced in the end. Question 2: I didn't test the seat cushion assembly first, but I replaced the computer first, and then the computer broke, saying that it was my part that caused the computer to break down. What is the strange way to see this sop process? Question 3: Is my computer broken? I don't know whether the computer you replaced is good or bad, and then said that if it is broken, it will help me with the company's insurance. So is my question? Or did a technician problem cause the computer to crash? Question 4: Why didn't you just need to change the seat cushion button at the beginning, and then you need to change the computer at the end? Therefore, as long as the electric parts related to the tram are replaced, the computer must be replaced. Is it the SOP process of Renai Store? ?