Grand Hyatt Taipei

Breakfast buffet: in sum, NOT good (considering it’s a 5-star hotel). Only selection for tea is black tea but there are tea leaf pots for display nearby, which is very odd. Fried eggs and tofu are cold, and the line for omelets is way too long. The interior design and layout of the restaurant is just sad, narrow and messy making the dining experience unpleasant. If this is a 3-star hotel and then I wouldn’t have any comment. Bedroom: overall it’s very comfortable with a superb mattress and sofa. The view of Taipei 101 and the whole Xinyi district is very decent and relaxing. However, cleaning can be greatly improved. There are tissue chunks at the corner of the shower floor. There is also black mold and stain at the area for body wash and shampoo bottles, which is a bit disgusting. Services: the staff are all very professional and friendly. The lady who gave us the sparkling water to the room upon check-in was extremely nice, and I feel bad that I don’t remember her name. She deserves recognition and promotions. :) Overall I would want to stay at the Grand Hyatt Taipei again mainly for the super comfortable bed, the view, the location and the mostly friendly staff. However I really hope the level of cleanliness can be greatly approved to meet its 5-star standard. I just noticed that some supposedly-cleaned bowls at the restaurant buffet were not clean (some food like rice or something like that stuck at the bottom of the bowls by the congee area). When I choose an hotel, cleanliness is always the top priority and I hate to say that Grand Hyatt Taipei definitely has to work harder in this field. Other than that, I enjoyed the stay and appreciate all the help and kindness provided to us.

Great hotel. Staff were kind and most spoke English well. However,...there was one little thing we didn't like...there was a tiny cockroach on the counter. Wasn't expecting that, but I guess it's hard keeping those bugs out in this tropical country.

The staff seem confused with their room amenities. I booked a grand deluxe king room for 2A2C. Entered the room but everything was for 2pax. Only knew about the sofa bed after I checked in and read online reviews. Requested and they changed for me another room, it was great move from them. But a staff brought all the things to make sofa bed in the first room given which left me confused. Then came another staff who came and gave me the keys for the new room. Went into the new room, things were for 3pax instead of 4... Only in the morning I met the housekeeping staff and she explained to me after questioning. Breakfast was good with a wide spread of choices.

I heard someone was jumping above multiple times a day and a neighbor hit the wall a few times. I will never visit again because quietness is my top need. If the hotel really cares about customers' sleeping quality, they should avoid assigning adjacent rooms to people when they still have space.

Grand Hyatt is not just any Hyatt but as the name says ”Grand” or Grandeur in nature. It is however slightly on the old side in design but everything from the lobby has been excellent. Service attitude from lobby to room, buffet, etc have been great. Stayed a few times there, dine a few times also.... pool was however not heated but huge and the kids had fun. Room design was a big strange in a way that it wasn't a regular size, maybe, it was because our upgraded room was at the corner lot. Anyway, food was nice throughout.... both room service ala carte and the regular buffet ones. We recently attending the Le Petit dining experience with our girls, service was Michelin standard by the lady supervisor and lady in charge of our side of the table. We even bought sushi, SE Asian food, etc for the next day's full day meal to bring back home. Delicious curry bun and sushi!

Since the Mother’s Day is coming, I got some time to take my mom and nephew to stay in Hyatt. They can enjoy the facility and I can still manage my work. I tried the sauna and the pool which is not bad ! The gym seems nice , I might try next time ! My nephew loves to stay in different 5-star hotels with me, and he loves the cozy sofa bed which the hotel arranged for us in advance and the nice view right next to bed cuz he is a typical romantic person ( kid) ?Once again, thanks for the hospitality from the staffs!

Stayed at this hotel during recent visit to Taipei (after quarantine). Overall experience was great. I had room service staffs checked on my room everyday to see if I needed any room cleanings, supplies etc. Due to the pandemic, several in house restaurants were closed ( or only open during the weekend) so I didn’t get the chance to try out the good foods. The hotel is located just next to the 101 a few hundred feet away which offers a variety of options for local meals. The wifi connections is good. The powered window shed provided extra convenience to block out the lights at night. Due to the hotel overall structure design, I suggest to request south or south east facing rooms when check in because this is about the only two directions offers complete view of 101, day and night. Transportation is convenient. Transit stations just about 5 minutes walking distance other than taxis, buses. Business center is located right next to the check in counter where I used once to print documents, free of charge. Overall, highly recommended for any occasions.

Grand Hyatt is famed for being one of the first five-star hotels in Taiwan. Based on my frequent visits, it exceeds all expectations. The hardware and furniture are exquisitely delicate, the lifts swift and quiet, the swimming pool massive and unique. The rooms are of course, clean and comfortable. However, staff training is one of the areas that need improvement. Firstly, when I asked for confirmation of room amenities, the staff never responded. Secondly, when customers ask for items to be sent to the room, it can take well over half an hour for said items to arrive. Lastly , cleaning service can be inconsistent and inefficient at times. Nonetheless, this hotel remains one of my favourite, especially for its stellar and convenient location. I hope that on my next visit, those shortcomings could be mended.