HCT Logistics Co., Ltd. Hsinchu Service Center

The service is really not good. The urgent item is not delivered on the first trip but the second one. I will write the answer from the customer service as much as possible. The customer service staff is too unprofessional to answer it, it feels super bad! ???

The attitude is very bad, I was hung up on the phone before I asked about the delivery time. Not even worth a star!

Hsinchu Logistics really opened my eyes. The logistics lady was very impatient. She made an appointment and said that it would be delivered. As a result, I waited for an hour to call directly to the voicemail, but she didn't arrive at all. What is the quality of the staff...

In fact, I don't even want to give a star. The telephone etiquette of customer service needs to be strengthened... If the customer service doesn't want to do it, you can change jobs, and you don't have to be so unhappy. The tone of the phone is very unflattering~

The official website and business schedule are open until 8 pm from Monday to Saturday, but when I went to the site to deliver the goods on Saturday, they said that Saturday was a holiday and no delivery was received. At work, but unable to do homework, if there is a time change, the official website does not correct the time, it is really inconvenient. . . .

The driver sent home delivery without calling to notify, and just sent a message saying that the person was not at home and could not be contacted? ? ? When I received the message, I immediately called the driver, but no one answered after several calls. The first time I encountered such a bad logistics

There is no logistics with a worse service attitude than this company. Not to mention the appointment date and time, call the customer service to remind that the time has not been delivered and have to go out. The next day, the driver told the customer service why he didn't arrive, and he was about to deliver it. This is really speechless... Later, he threatened me not to deliver it and asked me to pick it up by myself.... Just ask it to return, No, please ask the cooperative manufacturer to send another logistics company, and you will not send it even if you pay for it. In the future, the cooperative company will directly refuse to buy it... Silent logistics company, Hsinchu is not the only one. Attitude is great.

It can be understood that logistics, distribution and other matters are very hard and mistakes are inevitable. You can understand that you can call the site to ask if the goods are reasonable and reasonable. Three goods will be sent to the same address, one main order number, two sub-order numbers, and one box has not been received. It's normal to call the wrong site to ask. The customer service who answered the phone also said that it must be my address. Please fill in the wrong address. How did the other two boxes arrive? They are still talking to me over there to handle hundreds of thousands of goods every day. I don't blame anything at all, I just want to ask how to solve the problem at hand How could this service attitude be so good? After calling Toufen, the customer service staff at the station clearly explained and restored the situation so that I know how to deal with such a problem. I feel that the attitude of the telephone staff at Hsinchu Station needs to be strengthened.