HCT Transportation

Your Hsinchu Logistics drivers have poor attitudes and standards. Has the company executive been educating you?

I called for a long time...for a long time...waited for a long time...but I didn't answer the phone. Instead, the goods were received on the spot and shipped quickly. (1 star for not answering the phone, 5 stars for on-site = 3 stars overall)

Driver quality needs to be strengthened Call me who is not at home and ask him to take it to the nearby convenience store In the end, there was no system message saying which convenience store to send to Call the driver to confirm that I filled in the wrong number to receive it Super dumb, how did you call me if the number was wrong? The result is now being returned ???

I lost something and called customer service four times. Everyone said they would deal with it, but the result was nothing. The attitude is still very poor. very exaggerated

The quality of the driver is terrible... No contact with customers in advance at all, The remarks have been typed to no avail. Then at seven o'clock in the morning, I screamed desperately downstairs, He hangs up every time he finishes talking about what he wants to say. Totally disrespectful to customers... Don't ask for great service, There is absolutely no respect for basic people... As if we were begging him to send...

Really speechless. Online shopping, I confirmed the address with me the day before yesterday, and delivered it the next day. I asked the customer service, and the customer service said that the address could not be found the same day as the delivery... Ah, what is the customer service doing? Won't you notify the driver of the guest's cell phone? As a result, the driver was notified that the address was wrong on the same day! Are you saying hello? I asked today that the package is still at your station.... How many nights should the package be placed at the station or on the logistics vehicle? What is the process of education and training? Please strengthen it Super poor service quality

I purchased the item on PCHOME the day before yesterday, but I checked the logistics number and it says 2022/04/04 16:33, and I will make another appointment with the customer for delivery. 2022/04/04 08:57 The shipment is being delivered by the staff of Nankan Sales Office. 2022/04/04 08:34 The shipment has arrived at the Nankan office and is being distributed. 2022/04/03 16:27 The shipment has arrived at Dayuan Sales Office, and the shipment is being sorted. A total of 1 piece of goods. I was puzzled, I didn't call me the whole time, and I lived in a community guard house that would help with receiving packages. Why do you need to schedule another time for delivery? Can't you send it directly?????? Then after I responded to PCHOME, the other party told me that they had a call with me later. I said? Apart from cheating customers, other companies also do it?