HCT Transportation

If it weren't for the fact that I didn't receive a text message for several days and received a call to check the order, I wouldn't even know that the item had arrived. I didn't receive a call from the delivery man, and it showed that there was a call. I called and asked who to call. Then I called the customer service number and said that the business hours are Monday to Saturday. I called and said that the holiday is not open.

Had to give one star since there are no zero star reviews! The goods will arrive at the station obviously, and they will not be notified or inquired if they cannot be delivered. Knowing that the freight volume is large before and after the holiday, the station itself does not know the distribution and coordination, but the customer's rights are put last! Really 22667788! Had to give zero star praise!

Because the New Year is approaching, there is a heavy traffic jam of goods, Pick up the goods at the store by yourself, Thanks to the customer service staff of Hsinchu and the pick-up staff of the business office for their assistance. Although people are busy, I'm also afraid that the goods are too heavy and I need to help me move it to the car! Very attentive! Good work everyone! It's a very difficult time, let's understand each other!

I received the delivery notice at 8:29 in the morning on 12/21, and it was scheduled to be delivered at 1-3 pm. I know that the logistics is the busiest at this time. At 8:42, the horse sent a message to the mobile phone of the logistics staff surnamed Wu on the line and told him that he was away in the afternoon and the goods were released. Just go to the logistics station, I will pick it up by myself. Arrived at the logistics station at about 11 o'clock, and searched the logistics station for a while to inform that the goods had been carried out. I will call a logistics clerk surnamed Wu immediately. I will go home and wait, and ask him to send it as soon as possible. The goods did not arrive at 1:30 in the afternoon, so I had to call a logistics clerk surnamed Wu and ask him when the goods did not arrive. His impatient reply was at the scheduled 1-3 o'clock. I asked him if he saw the message I sent in the morning? He said that he did not read the newsletter when tallying the goods, and it was 11 o'clock when he saw it. I asked him if he saw the message, could he not reply to a text message while parking the goods? For the goods, consumers ran to the logistics station for nothing, and waited at home for a long time. The overall delay was half a day! If he can’t cooperate, simply reply with a message and I can have other arrangements. He complained that I had the goods before and asked him to call me ten minutes before the goods arrived. This meant that he was very cooperative. In fact, I have to go to work on weekdays. The company is ten minutes away from my home by car. I have no limit on when he will arrive. I don’t want him to come out with the goods and wait for nothing. I am sympathetic to him calling 10 minutes before the arrival of the goods. I will go home and wait for the goods at his arrival time. I waited for him at home and didn't ask him to wait at all.) As a consumer, am I not good at cooperating? Can he complain? Such a negative working attitude will only hurt the credibility of Hsinchu Cargo.

Don't cheat any more, I didn't send it, I didn't send the tracking progress, and said that the driver made a mistake. The customer service lady just opened her eyes and said nonsense. I spent money and I won't use your service again after being framed. You'd better be exhausted and forget me. To see if it is more delicate than sending from abroad, I have to wait for a week and a half. Really good service

The freight company who didn't want to give a star, the customer service specialist who answered the phone was very polite and kind (one star was for her), but the driver's work sop was really speechless. I signed for others directly, and said that no one in our side receives the goods, but they are all for the richang. I have lived in our community for 7 years, and I have never sent anything to the rior, and I have never heard of such a thing. Forget it, don't call or text to inform customers, if I don't call today to ask, won't my goods be eaten???? Really super dumbfounded

The elders in the family who sent the fraudulent package didn't know what to do, so they paid and accepted it. The driver didn't even ask the family to sign for it! Immediately contact the customer service and ask the driver to take it back. He even said that he wanted to return the package to the station, and even said that this was the company's procedure regulations with a very bad attitude! Can the driver not sign the receipt according to the process but ask us to return it according to the process? This fraudulent package has been found on the Internet for a while, but the customer service has repeatedly said that they will not know what the goods they are delivering? Shouldn't this package company filter? I called the customer service and said that I have to call back so far, but it's too bad ^^

Not even one star is worth giving, unless you have to point to write a review! Very bad attitude, super unprofessional logistics company! On 1/23 (Sun), the delivery driver called 5 minutes before delivery to ask if he could receive the goods at home, and told him if he could deliver the goods 15 minutes later when he was out. Self-pickup, the driver said yes, so he confirmed the operating time. 1/24 (1) During the operating hours, you can pick up the goods at the business office by yourself. As a result, the station staff said that the goods must be confirmed by the shipping company before picking up. I told him that the party involved picked it up by himself, and the delivery driver of your company also said that he could pick it up by himself. It doesn't help how to deal with it! Really dumbfounded! The professionalism of your company's personnel is zero, and the service attitude is very bad! The freight inquiry record is also collected by the customer! As a result, I personally arrived at the station but couldn't pick up the goods. If the process requires specific conditions, I should inform you on the day of delivery, instead of letting people run for nothing... Is there any solution! Fortunately, I contacted the shipping company, and asked the station staff to answer the phone directly to confirm (they looked disapproving before answering the phone), and then I picked up the goods! Such an unprofessional and arrogant service attitude, no wonder the review record is extremely poor!