Hilife

I ordered 14 items (619 yuan) with panda, only 8 items were actually received (the invoice was 373 yuan, and the details were indeed only 8 items). I checked my order (it became 455 yuan) and found that the store crossed out 4 of them (written above) SOLD OUT), but two of them were not received or crossed out (Mexican-style spicy chicken wings & American fat chicken balls), let’s not say "I used a panda 500 yuan discount coupon to order goods, and the lack of a bunch of goods made me unable to 500 "It’s normal to be out of stock, and I can understand it), but I called the store to ask, and the clerk also said that the two were indeed out of stock. If it is indeed out of stock, why not also cross out these two items on my order? ? ? Also waste my phone money to call and ask! And also spend another time to contact panda customer service! This is not a serious problem. In short, I personally feel that it is not very good subjectively. The evaluation of three stars is so-so and needs to be strengthened.

I went to pick up the goods in the morning on 2/5. While chatting with other customers, the clerk asked me "Did the goods arrive today?" I said that it was not she who was willing to enter the information to find it, and the tone was not very good. The last three digits and the name are required." I just went to pick up the goods and didn't ask me the last three digits and the name, so I just asked me to tell them by myself! ? Back on the day of 2/5, she didn't look for it seriously, and she told me that there were two pieces in total, and the other pieces were still returning today. I said it didn't matter, I would take one first. Later, the more I thought about it, the more wrong.. I walked out of the store and read the short message. It was clear that I was notified to pick up the goods at 9am on 2/4, so I walked in and told her (the phone screen just stopped at Xiaopi), and she pointed at it. My mobile phone said "This is the system time, it should be based on text messages"; I said "I received the text message at 9 o'clock yesterday morning"; she said impatiently "Okay, I'll help you find it." Her tone is like a perfunctory customer, today she is chatting and not looking for goods seriously! Blame me? Do you want guests to go there a few more times? I think that many people on Google also commented that she had a bad attitude, and I hope the store can face this problem squarely! Thank you The "Contact Us" on the official website can't be delivered!

The short-haired female clerk in the morning shift has a very poor attitude, and it depends on the real-name system to speak less loudly. I didn't hear clearly the poor response when I asked again. Should employee training be improved?

The short-haired female clerk with black hair and black skin has a poor attitude. I met her twice and had poor service at the counter. Staff training needs to be strengthened, which is uncomfortable. Other employees are ok

This is the first time I was disgusted and didn't want to go into a convenience store.

When you arrive at the store to pick up the package, the clerk tells you to pick up the package in a self-service manner. The parcels are all piled up high on the shelf, and mine is still under three or four other people’s packages, which is equivalent to asking consumers to move them up and down by themselves. It is easy to drop other people’s packages. How many times was it dropped by other consumers in the time of the piece? Reflecting this to Miss Kang, the clerk on duty, suggesting that if you want to help yourself, you must have easy-to-access supporting measures. The staff spread both hands and said with an impatient tone: "This is what the company told us to do." The service attitude is also unpleasant. Dare to learn!

(Updated 1/30) I saw this clerk again recently, and I suspect the boss didn't take this issue seriously. In addition, when I went to pick up the package recently, she pointed to the sign and told me to find the goods myself. It was piled up in a high place. How would you compensate if someone with a heart takes someone else's package? It's really funny...I haven't seen one. A convenience store made this ? Morning shift short-haired female clerk, surnamed Xie! The attitude is bad enough. I was already standing at the checkout counter, and she even ignored the customer. Whether it was the clerk or the boss, she has been wanting to tell her for a long time... Today's attitude is still very bad. Generally, customers should ask what they need right away. It's all ignoring, do I owe you money! You have affected my mood all day ? This kind of person is not worthy of the service industry, please ask the boss or store manager to re-educate, or do not hire. I just read the reviews of your store, almost all of them complained about the poor attitude of the clerk. May I ask if there is a solution? Really curious!