Hilife

The manager is kind and courteous

After re-decorating, I feel a lot better ^_^ The clerk is very friendly now.

Say something is wrong with the machine

"Giving a star is a waste." The night shift staff of this store did not actually check the goods, so they did not report the shortage of goods. The picker just went to the store to pick up other goods. The store informed that other goods would arrive the next day. The picker went to pick up the goods the next day. I haven’t found it, so I left the phone with the picker, but the store hasn’t responded. Instead, the picker went to the store to ask again, and then told the picker that he still didn’t find the goods. It was only when he went to pick up the goods for the second time. Clearly inform the loss of the goods! The sender called the store to inquire, and the clerk did not seem to be able to reserve The dialogue is as follows: Me: Will you count the quantity of the goods when the goods arrive? Clerk 1: Yes! We will do an inventory Me: Then I have a piece of goods that is partly missing and there is no return. What should I do? Clerk 1: Which item is it, let me check it for you (During the investigation, it was found that the goods were missing, so I transferred the call to the clerk 2) (During the inquiry process, I also vaguely heard that 4 pieces of the goods were missing on the day) Clerk 2: Hello, sorry! We are still looking for this cargo Me: This cargo has been missing for a long time! And when I called the customer service to inquire, The customer service told me that the store did not report the lack of goods that day (At this time, clerk 2 doesn't know who asked, so did she pay back that day?) (I don’t know who said or said on the phone, but the other party did not respond) (At this time, clerk 2 said that there was no return!) Clerk 2: I'm sorry! I will respond to your questions and needs with the store manager again! Ask her to deal with you as soon as possible! Me: Please as soon as possible! I don't want to waste time! I don’t want to wait until the timeliness is over. The point is that the store does not report the shortage of goods on the same day, but the picker picks up the goods to report the shortage of the head office! Caused the loss of goods from our shop! Because there is no return on the same day, the logistics company has no way to chase the goods! There is no obligation to chase the goods, because the store did not report it immediately and it took 2 days to return! And the store manager and clerk don’t know which logistics company is! Then I will call the customer service for inquiries (the official answer follows the SOP process) → call the store manager (do not know how to deal with it, leave it to the customer service) → call the customer service again (no way to deal with, ask us to coordinate with the store manager) → call the store manager Coordination (says that there is no way to decide by yourself and leave it to the boss to decide) Then the store manager called the boss, but the boss said that it would be handled by the customer service! Repeatedly push the responsibility to each other and kick the ball! No one can handle the problem! At the end, I said that I can only follow the normal process and pay 1,000 yuan! The focus is on this: 1. On the day the goods arrived, the night shift staff did not count the goods for short-term benefits! 2. There is no immediate return of the company's short benefit! 3. The pick-up person had to go to the store to pick up the goods twice, but the staff couldn't find the goods, so they said the goods were lost! 4. Calling customer service can’t handle it → calling the store manager can’t handle it, hand it over to customer service→ customer service still can’t handle it, saying please coordinate with the store manager → the store manager says there is no way to make a decision, or it has to be decided by the company’s customer service (just tell her customer service also There is no way to deal with it, I need to coordinate with the store manager) and then she pushed to report to the boss for a decision → the boss said that it would be handed over to the customer service for processing → finally only compensate the sop stipulation of 1,000 yuan! 5. Then the store manager called and told you to follow the legal procedures anyway, you have to tell the customer service to tell the store manager to tell the clerk and the boss to tell the company to do whatever you want! Don't call me again, I can't answer any of your questions and I can't help you deal with it! Lai Erfu 　 Keelung 　 Long Ding shop 　 for the problem of customer complaints 　 it is fun to play football? Everything goes according to normal procedures? Your goods didn’t respond right now, and you didn’t report back two days later, so you have not followed the normal procedures? If you report it immediately, you can also chase the goods immediately. In the end, it is still lost. I can still ask for compensation from the logistics, and I will not keep calling the customer service and the store to ask questions! You didn't go through the process, but you have to follow the process in the final judgment? When the guest is a fool? This problem is no longer the problem of Lairfu, it is the problem of your "Lairfu Keelung Longding Store"! I don't follow the process, but I want the guest to accept the process compensation! All conversations with customer service-store manager-clerk are recorded! So I am not afraid that the store and customer service will question whether they have said these things!

Can you ask the head office to come and see the attitude of this clerk? Especially the big night clerk! ! ! The attitude is so bad and he doesn't wear a uniform! Yesterday, when I picked up the goods (I have received the SMS notification), I told me to come and pick up the goods. After the report, the three-size female clerk pointed to the box next to it and said that it was inside.... I asked if I can’t pick up the goods. She replied "Ah, we haven’t Use it"...Can't you tell me well? Looks like you owe you money! Went again today, as soon as I walked in, it was the female clerk! ! Everyone has trouble doing the service industry, don’t be so bad! !

The female clerk surnamed Liao on the evening shift has a very bad attitude. There are already several people in the line. The person in front wants to pick up the goods. The clerk slowly walked out to find the goods, and then slowly returned to the counter to scan the bar code, and was eager to pick up the goods. The guest is very impatient, and a bit fiercely asking the last three yards of the phone, wearing wireless headphones on his ears, don’t know what music he’s listening to? Or are you talking on the phone? This is the first time I met such a bad clerk here

After going to the city, you will realize that this is really an angel clerk The service of the supermarket is similar, and the clerk does not need to do much, but a warm gesture to help the customer solve the problem will make people feel very human

You have to find the package yourself The point is that I can't find it according to the classification of the phone number. Ask the clerk to help you find it, but still can't find it In the end, he said he would leave his phone number to find it before letting me know It takes at least half an hour to pick up a package