HiTi Ltd.
3.1/5
★
基於 8 評論
Contact HiTi Ltd.
地址 : | No. 213號, Section 3, Beixin Rd, Xindian District, New Taipei City, Taiwan 231 |
電話 : | 📞 +8898 |
網站 : | http://www.hiti.com/ |
分類: | |
城市 : | New Taipei City |
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CoCo Wen on Google
★ ★ ★ ★ ★ 背棄VIP專案客戶的公司
用「終生耗材」吸引消費者購買相印機
撈完一大筆,就單方面終止合約
還開出不合情理的補償方案
剛看前面的google留言
原來早就有人提醒子公司有跳票紀錄
無限白眼中,一星都嫌多
Companies that abandoned VIP project customers
Use "lifetime consumables" to attract consumers to buy photo printers
After making a large sum of money, unilaterally terminate the contract
Also offered an unreasonable compensation plan
Just read the previous google message
It turns out that someone has long reminded the subsidiary that there is a record of bounced tickets
One star is too much in my eyes
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Wei on Google
★ ★ ★ ★ ★ 2015年當初因為看中「終身兌換耗材」才選擇買此產品,結果沒多久2016就被招回說要改機。
此公司所有更改VIP方案僅於臉書公告,但當初皆有要求購買者需信箱註冊登入VIP帳號。
以下分享此公司對VIP看似是好處,實際是購買VIP後不斷提高限制
1.從原先每個月最多可兌換180張(60*3),改成每個月最多216張(108*2),爾後又改成每月540張(108*5),看起來好像是消費者賺到,但一開始就有人反映過會選擇VIP方案就是希望慢慢印,原本60張兌換還算好達成,但108張根本就是提高門檻,更不用說每個月換5盒,光是印滿十幾張機器就受不了無法使用,須待其散熱才可。
2.2021年1月初才公告2021年底所列印的張數皆須於2月底完成兌換,否則會被歸零張數,基本上完全沒信件通知,是有買的朋友告知才知道原來要被歸零,只能趕緊彼此通知記得兌換。
3.2022年11月2日直接臉書發文通知取消VIP方案,僅讓使用者記錄張數到2月底,但兌換到3月底,表示從3/1起不管列印多少張數,既然都沒辦法計算,又何來兌換到3月底?
因臉書太多人反映VIP取消的問題,直接將臉書關閉回應,讓大家無法留言也無法聯繫,若私訊則會被小編反查信箱,然後直接洩漏個資。
4.因東森新聞有報導,說有給予補償方案,但皆用對其有利對消費者不利去計算,原先說11月不限盒數,爾後又發文說提供補償方案,但若兌換就不再受理。
若接受補償後代表終身兌換的權利是自己放棄的,不在受理其權益。
5.特別反應VIP方案就從我2015購開始算起,每一次都說是最後一次都說是限量2016-2021接還有販售,各大平台MOMO,YAHOO皆有,但現在卻要大家提出原購買證明,請問誰買了六年多發票還會留存?!
當初臉書小編還特別回應非VIP方案未來也是以5990販售,但現在卻說VIP補償方案是以8990販售去扣除給予現在優惠,好像是給很多折扣,但現在一般購買也才兩三千塊,完全都用最高價格去計算,講得像是消費者太貪心,可我們訴求是原先會購買是完全是看中當初承諾的終身方案。
而且APP已經顯示是VIP方案可兌換相紙,現在卻都要提供發票證明,才接受後續處理。
可明明所有機器都有內建序號,小編也知道有那些機器序號為VIP使用者,所有方案都以公司利益優先,完全罔顧消費者權益。
這樣不就代表基本上是認定機器而非認定購買者,為何現在皆執意要求須提供發票。
以下圖片皆為PRINGO臉書擷取對應上述所描述之事宜
In 2015, I chose to buy this product because I was fancy "Lifetime Exchange Consumables", but it didn't take long for me to be called back in 2016 to change the phone.
All changes to the VIP plan of this company are only announced on Facebook, but at the beginning, buyers were required to register and log in to their VIP account.
The following shares that this company seems to be good for VIP, but in fact it is continuously increasing the limit after purchasing VIP
1. From the original up to 180 sheets (60*3) per month, it was changed to a maximum of 216 sheets (108*2) per month, and then it was changed to 540 sheets (108*5) per month. It seems to be Consumers earn it, but at the beginning, some people reported that they would choose the VIP plan because they hoped to print it slowly. Originally, the exchange of 60 sheets was considered to be achieved, but the 108 sheets simply raised the threshold, not to mention changing 5 boxes every month. If the machine has printed more than a dozen sheets, the machine cannot stand it and cannot be used. It needs to be cooled.
2. At the beginning of January 2021, it was announced that the number of printed sheets at the end of 2021 must be exchanged at the end of February, otherwise the number of sheets will be reset to zero. Basically, there is no letter notification at all. It is only when a friend who bought it knows that it will be reset. , Can only quickly notify each other and remember to exchange.
3.2 On November 2,022, direct Facebook sent a notice to cancel the VIP plan, only allowing users to record the number of sheets until the end of February, but the exchange to the end of March means that from 3/1 onwards, no matter how many sheets are printed, since there is no way to calculate , How can it be exchanged to the end of March?
Because too many people on Facebook reported the issue of VIP cancellation, they directly closed Facebook to respond, so that everyone could not leave a message or contact them.
4. As Dongsen News reported that there was a compensation plan, but they were all calculated based on its benefits and disadvantages for consumers. Originally, it said that there would be no limit to the number of boxes in November. Later, it said that it would provide a compensation plan, but if it is exchanged, it will no longer be available. Accept.
If after accepting compensation, the right to exchange for life is waived by himself, his rights and interests will not be accepted.
5. The special response VIP program starts from my purchase in 2015. Every time I say it is the last time, it is said to be a limited edition 2016-2021. There are also sales on all major platforms MOMO and YAHOO, but now I want everyone to propose the original. Proof of purchase, who will keep the invoice after buying for more than six years?!
At the beginning, the Facebook editor specifically responded that the non-VIP plan will be sold at 5990 in the future, but now it is said that the VIP compensation plan is sold at 8990 to deduct the current discount. It seems to give a lot of discounts, but now it is generally only two or three thousand. The price is completely calculated with the highest price. It sounds like consumers are too greedy, but our appeal is that the original purchase is completely fancy the life-time plan promised.
Moreover, the APP has shown that the VIP scheme can be exchanged for photo paper, but now it has to provide proof of invoice before accepting subsequent processing.
It is clear that all machines have built-in serial numbers, and the editor also knows that there are those with serial numbers for VIP users. All solutions give priority to the interests of the company and completely ignore the rights of consumers.
This does not mean that it basically recognizes the machine rather than the purchaser. Why are they insisting on requesting an invoice now?
The following pictures are captured by PRINGO Facebook corresponding to the matters described above
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Sasa Ms. on Google
★ ★ ★ ★ ★ 超商的機器到處都貼故障,哈嘍你們還有在營運嗎?
The machines in the supermarket are faulty everywhere. Hello, are you still operating?
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Sworks Specialized on Google
★ ★ ★ ★ ★ 超商的機台壞了快1年半,始終都沒修,真是浪費我們加盟者的成本,好優秀的廠商啊!要繼續維持下去啊!
The machine of the supermarket has been broken for almost a year and a half, and it has never been repaired. It is a waste of the cost of our franchisees. What an excellent manufacturer! To keep going!
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cookie amaama on Google
★ ★ ★ ★ ★ 已經從225號搬家到213號很久,
辦公室也從整層收到剩下1、2間而已!
業主照片應該更新一下吧,
放舊資訊是在掩人耳目什麼?
客服兇巴巴的,超商機台愛維護不維護的⋯
營收拉不起來呀~~~~~
It has been a long time since I moved from No. 225 to No. 213,
The office also received the remaining 1 or 2 rooms from the entire floor!
The owner's photo should be updated.
What are you hiding by releasing old information ?
The customer service is fierce, and the super business platform loves to maintain and does not maintain...
Can't get revenue
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mine deter on Google
★ ★ ★ ★ ★ 顏色有夠難看的,隨便一隻手機照都比你們立可得照的好,還好意思宣稱美顏效果直逼攝影棚 ( = = )不過到處都壞掉一堆.... 可能也沒機會體驗你們的美顏了吧 !!!! 官方FB從VIP事件之後就鎖留言, 客服爛爛的, 維修亂漲價 !!!
還要不要做生意啊 ? 說要"轉型" 也沒看到什麼起色啊 ? !
The color is ugly enough, and any mobile phone photo is better than the one you can take immediately. I'm too embarrassed to claim that the beauty effect is close to the studio ( = = ), but it's broken everywhere.... Maybe there's no chance Let's experience your beauty!!!! The official FB has locked messages since the VIP event, the customer service is lousy, and the maintenance price has increased!!!
Do you still want to do business? Even if you say you want to "transform", you haven't seen any improvement?!
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rose narita on Google
★ ★ ★ ★ ★ 客人打去客服說壞了不能印,就會請客人去附近的‘’對手‘’門市使用!阿我們的機台壞了一個月不理不睬⋯⋯真是有夠棒棒棒的廠商?果然是品質反應股價欸~沒有心經營就收一收好嗎?一點都不立刻不便利?還放在便利商店有夠諷刺的!還不如多擺一個架子放自主取貨的東西,運轉率都比你們機器效應高!!!!!
The customer calls the customer service and says that it cannot be printed if it is broken, and the customer will be invited to use it at the nearby ''opponent'' store! Ah, our machine has been broken for a month and ignored it... There are really good manufacturers ? As expected, the quality reflects the stock price ~ if you don't have the heart to manage it, just take it and collect it? It's not immediately inconvenient at all ? It's ironic that it's also placed in a convenience store! It's better to put another shelf on the things that you can pick up by yourself, the operation rate is higher than your machine effect! ! ! ! !
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Chao Margarita on Google
★ ★ ★ ★ ★ HiTi is professional company with great products.
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