hoi! 好好生活(仁德店)
4.8/5
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基於 8 評論
Contact hoi! 好好生活(仁德店)
地址 : | 717, Taiwan, Tainan City, Rende District, Zhongshan Rd, 777號hoi! 好好生活(仁德店) 2F |
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電話 : | 📞 +887 | ||||||||||||||
網站 : | https://www.trplus.com.tw/hoi | ||||||||||||||
Opening hours : |
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城市 : | Zhongshan Rd |
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juch on Google
★ ★ ★ ★ ★ 真的很不想跟你們計較的,10/2晚上去拿吸塵器M7立架,你們又說你們沒錯,你們說你們只負責賣東西,有問題與你們無關?那所以是我們倒楣該死嗎?
9/25晚上9點多去買吸塵器M7,沒錯你們的服務很好也很親切,所以信任你們就買了,你們也說有問題可以跟你們反映,你們可以協助處理,結果呢?
當天晚上10點多回到家後完成註冊、組裝、充電、問題來了...(買時有開機測試開機正常)充電時電動吸頭會自動運轉,發現問題後,當下你們也下班了,只好隔天早上上班時間跟你們聯絡怎麼處理,而你們卻叫我們自己報修...(痾...前一晚才說有問題會協助處理),我說全新品,是瑕疵品應該換新的吧?你們說沒辦法換新,我說那我要退貨,你們又說已經註冊不能退貨.請問瑕疵品跟註冊有什麼關係?結果沒一樣能幫忙的,感覺就是商品售出一概不負責...一切與本店無關...(事實證明就是這樣)
掛完電話後我直接連繫原廠,他們要我錄影片給他們看,30秒認定瑕疵品,隔天馬上1對1換貨.包含換註冊序號。
這些問題你們無法跟廠商連繫協助處理?那我直接網路買就好了,何必買一肚子氣?後續原廠有處理了,想說也就算了.不想跟你們計較,然後10/2晚上去拿個上次缺貨的立架,(說到這欠貨的立架,又是另一個故事,一樣是説的和實際有落差,懶得說了...)你們的男性服務員主動來一直強調你們沒錯,是在哈囉嗎!請問我們只是去拿個東西,有說什麼嗎?有需要特別跟我們強調你們沒錯!你們只付責賣而已嗎!?....好啦! 是我們的錯,沒事不在網路買,竟然去找你們買...但建議貴店,以後客人去買東西要跟客人說,買了就與你們無關,有問題得自己負責,這樣才不會有糾紛...
以上經過...
從頭到尾我都沒責罵你們任何人,想說原廠都處理,店長也有打電話道歉那就算了,(雖然很無奈也很失望,但我還是跟店長說算了)但你們卻有人不想這樣算了...重點是還不是當事人欸,換個立場嘛,如果今天是你買到瑕疵品,然後店家又跟你說他們只負責賣,請問你會算了嗎?我是真的算了,反正原廠服務態度非常好,也有正確處理了!但非當事人又沒事跑來強調...是看進去拿的是我老婆女生好欺負?不然我真的不知道你們的用意到底是什麼!想證明什麼?
都過那麼久了還在跟我們爭論誰對誰錯,強調你們沒錯!那意思就是我們的錯,搞得我們像是奧客一樣,試問:從頭到尾有要求你們賠償補償嗎?有一直跟你們灰跟你們吵嗎?我有報新聞媒體有去上爆料嗎?買到瑕疵品我們也很無奈好嗎!怎麼會是過了還在跟我們盧?是我們沒來評論沒跟你們道歉所以不放過我們?抑或是不想理你們感覺好欺負?
說那麼多,我的重點就只有1個:全新瑕疵品,你們根本沒辦法協助處理,也不願協助處理,那為什麼推銷時要說有問題可以協助處理?(前一晚承諾,隔天抱歉無法處理)。這次拿個東西又多一個,就是到底你們想怎樣啦?請你們店長來電,看你們到底想怎樣!我都奉陪!
何謂瑕疵品:消費者買到的貨品有瑕疵,無論是否經過鑑賞期,都可以向商家請求換貨,若商家不願換貨也可以解除契約,將貨物退回並取回價金,這是屬於民法上「物之瑕疵」相關規定。
I really don't want to worry about you. I went to get the vacuum cleaner M7 stand on the night of 10/2. You said that you are right. You said that you are only responsible for selling things. If there is a problem, it has nothing to do with you? So, is it we should die?
9/25 I went to buy the vacuum cleaner M7 at 9pm. Yes, your service is very good and kind, so I bought it when I trusted you. You also said that you can report to you if you have any problems. Can you help me deal with it. What is the result?
After I got home more than 10 o’clock that evening, I completed registration, assembly, charging, and the problem came... (when I bought it, it was turned on and tested, and it turned on normally) The electric suction head will automatically operate when charging. After the problem is found, you are off work now. The next morning I will contact you during work hours and how to deal with it, but you asked us to report for repairs by ourselves... (I said that there was a problem the night before and we would assist in handling it). I said brand new products, defective products should be replaced Right? You said that there is no way to renew it, I said that I want to return the product, and you said that the product has been registered and cannot be returned. What is the relationship between the defective product and the registration? The result is nothing that can help, and it feels that the product sold is not responsible for it... .Everything has nothing to do with our shop... (It turns out that it is)
After I hung up the phone, I directly contacted the original factory, and they asked me to record the video for them to see. The defective product was identified in 30 seconds, and the product was exchanged one to one the next day. The registration number was included.
You can't contact the manufacturer to help deal with these problems? Then I just buy directly online, why buy it? The original factory will deal with it later, so I don’t want to talk about it. I don’t want to worry about it, then 10/2 night Go get a stand that was out of stock last time. (Speaking of the stand that was out of stock, it’s another story. The same thing is that there is a gap with the actual situation. I’m too lazy to say...) Your male waiter took the initiative to come Emphasize that you are right, are you here hello! May I ask if we just went to get something, did you say anything? There is a need to emphasize to us that you are right! Are you only responsible for selling! ? ....Okay! It's our fault. It's okay to not buy online, but I went to you to buy it... But it is recommended to your store. In the future, customers should tell them that they have nothing to do with you. Be responsible for yourself so that there will be no disputes...
After the above...
I didn’t scold any of you from beginning to end. I wanted to say that the original factory handled it, and the store manager called to apologize, so let’s forget it. (Although I am helpless and disappointed, I still say it to the store manager) but some of you don’t want this Forget it... the point is that it’s not the client. From another point of view, if you buy the defective product today, and the store tells you that they are only responsible for selling, will you forget it? I really forget it. Anyway, the original factory's service attitude is very good, and it has been handled correctly! But the non-participant came to emphasize that it was fine...Is it because my wife and girls were taken to be bullied? Otherwise, I really don’t know what your intentions are! What do you want to prove?
It's been so long and still arguing with us who is right and who is wrong, and emphasize that you are right! That means it’s our fault. It makes us look like Aoke. Let’s ask: Did you ask for compensation from beginning to end? Have you been arguing with you? Did I report it to the news media? We are also helpless when we buy defective products! How could he still be with us Lu after passing? We didn't comment and didn't apologize to you, so we didn't let us go? Or do you feel so bullied that you don’t want to care?
Having said so much, my focus is only one: brand new defective products, you have no way to help deal with it, and you are unwilling to help deal with it, so why do you say that there is a problem when you sell it? (Promise the previous night, sorry the next day Unable to process). This time I took one more thing, but what do you want? Please call your store manager to see what you want! I will accompany you!
What is a defective product: Consumers can request a replacement of the goods from the merchant regardless of whether they have passed the appreciation period or not. If the merchant does not want to exchange the goods, they can also terminate the contract, return the goods and get the price back. This is The relevant provisions of the "defects of things" in the civil law.
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Amber on Google
★ ★ ★ ★ ★ 政銘服務超級棒!無可挑惕~遇到他真的很幸運?
Zhengming's service is superb! Unmistakable ~ I'm really lucky to meet him ?
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CHIN-SSU Cheng on Google
★ ★ ★ ★ ★ 台南的IKEA!超好買!自有品牌香氛是台灣製的,超級生火;店員林冠宏先生的服務超好,積極又熱心~推薦有問題可以找他。
IKEA in Tainan! Very good to buy! The private label fragrance is made in Taiwan, and it is a super fire; the clerk Lin Guanhong's service is super good, positive and enthusiastic ~ I can find him if you have any questions.
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Ohhiyo my Fran.汎汎 on Google
★ ★ ★ ★ ★ 從沒遇過這麼有耐心、服務態度佳的店員!面對客人提出的問題,不敷衍了事,而是耐心的協助一步步解決?
真心感謝戴眼鏡不極力推銷的親切男店員? 順利購入尋覓許久的讀書椅凳(真的找很久網路也逛了),尺寸符合、造型質感優秀、cp值高,推薦有居家佈置需求,先來這裡逛一圈再說!
I have never met such a patient and patient service staff! Faced with the problems raised by the guests, I did not perfunctory, but patiently assisted to solve them step by step ?
Thank you very much for the kind male shop assistant who wears glasses not to sell hard. ? I successfully purchased the reading chair stool for a long time (I have really been searching for a long time on the Internet), the size is consistent, the shape texture is excellent, and the cp value is high. It is recommended to have home layout needs. Come here for a while and talk again!
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ss JIMMY on Google
★ ★ ★ ★ ★ 服務人員很熱心 完全符合我們需求,建議、推薦、解說與討論,讓很困難的決定立刻解決,謝謝!
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蕭玉涵 on Google
★ ★ ★ ★ ★ .很喜歡店內的佈置跟氛圍,就是很用心的店家,目前跟另一半看了幾組凳子與床架正在考慮中
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蕭蕭 on Google
★ ★ ★ ★ ★ 來這裡買床架,品質很不錯,加一點費用就有運送+師傅安裝,很方便,目前睡得很舒服
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小奕 on Google
★ ★ ★ ★ ★ 事情是這樣的:選購傢俱時已向銷售人員確認費用、安裝費、登高費、偏遠地區宅配費,且已全額付清,結果待廠商出貨時卻又表示部份品項需收取偏遠地區宅配費,(當初不都算好,怎麼又說沒看清楚,所以要追加費用),再者出貨日當天,商品未能一次到貨也未提前告知,還需等我盤點家具發現缺少致電詢問,最後當初選購商品時店家表示贈送商品(保潔墊),收到後尺寸不符致電詢問,店家表示購買床型尺寸很難有符合的保潔墊。那請問當初信誓旦旦表示會附贈相同尺寸的保潔墊是騙局?知情不報把消費者當傻子?還是說在貴店訂購的床墊無法找到相對應的保潔墊?總結:一次不愉快的消費,店家都沒盡到主動告知責任。
Here's the thing: When purchasing furniture, the cost, installation fee, climbing fee, and home delivery fee in remote areas have been confirmed to the salesperson, and the full payment has been made. As a result, when the manufacturer ships it, it says that some items need to be charged in remote areas. Home delivery fee, (I didn’t count it well at first, why did I say I didn’t see it clearly, so I had to pay extra), and on the day of shipment, the goods failed to arrive at one time and I didn’t inform in advance. After inquiring, the store said that when the product was purchased, it was a gift (cleaning pad). After receiving it, the size did not match. Call for inquiries. The store said that it is difficult to buy a matching cleaning pad for the size of the bed. So, is it a scam to swear that it will come with cleaning pads of the same size? Do you think consumers are fools? Or is it that the mattress ordered in your store cannot find the corresponding cleaning pad? Summary: An unpleasant consumption, the store did not fulfill the responsibility to take the initiative to inform.
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