Hua Nan Commercial Bank - Xitun District

Generally, the action in the payment and payment area is too slow, and the young people also take their time. They don’t know how much time they waste in your bank every time.

The staff service was inefficient. The staff who were available did not press the light to call the number immediately. I didn't know who was waiting. After waiting for almost 5 minutes, they still did not call the number.

When the counters are empty, they don’t call numbers. The tellers keep doing other counters when they are doing business. I am the only one left in the bank and I have to wait for nearly half an hour. Difference

I handled matters after 3 o'clock today, and the specialist at the No. 2 counter was very attentive and patient in teaching the use of online banking, which changed me, who didn't like coming to the counter before ??

I live and walk 800 meters, and I just asked a question about opening an account, but the answer is that I have no geographical relationship. Exaggerated, his eyes are still full of anger. What a lousy bank this is. The counter service efficiency is as shown by everyone. . . Ugh

For the same business, the completeness of the forms filled in is different, and the person who needs to fill in more is not clear about the instructions. During the service process, the staff is very cold and will not want to visit unless it is necessary.

I called to find out why my account was debited. The male staff had a very poor service attitude and asked me to wait on the phone for five minutes. I was still dealing with the last customer, and I had to repeat a question three times. I was still waiting for ten minutes! The direct call was forwarded to the available female clerk, and she even said that the bank could not find it out. It was faster for me to call customer service. The whole call process was very unpleasant! ! ! ! ! ! ! ! Because the quality of the staff is very poor, everyone should not come to visit!

The professional quality of your staff really needs to be strengthened. Although I am not as beautiful as a fairy, I have not scared passers-by to death. The expression of ridicule after asking people to take off their masks is very uncomfortable (and laughing), I really regret not asking what you are laughing at now (2022/2/ 14 AM counter staff at No. 2). My first visit to this branch was unpleasant and I will never come to do any business again. Forgot to share the follow-up (2022/2/20), After returning home that day, the more I thought about it, the more angry I became, so I wrote directly to the customer service mailbox to suggest improving the quality of the staff. In the afternoon, the manager of the branch called. In the phone call, in addition to saying that the employee was not malicious, he would only say sorry, and then politely said that he would remind the employee to pay attention, and suddenly asked whether the waiting time was long because they branched out. Located in the center of Taichung, there are more businesses to be handled, in my mind? ? ? Every bank is full of people on Mondays, I was already mentally prepared... What does it make sense? The bank president has to rebuild his apology knowledge, should he study at the counter again (rolling his eyes to the back of his head)