i-Rocks艾芮克股份有限公司
4.5/5
★
基於 8 評論
Contact i-Rocks艾芮克股份有限公司
地址 : | i-Rocks艾芮克股份有限公司 7F., No, No. 786, Zhongzheng Rd, Zhonghe District, New Taipei City, Taiwan 235 |
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電話 : | 📞 +888 | ||||||||||||||
網站 : | http://www.i-rocks.com.tw/ | ||||||||||||||
Opening hours : |
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分類: |
工業設計公司
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城市 : | New Taipei City |
張
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張艾達 on Google
★ ★ ★ ★ ★ 這家東西沒別的好說就是耐用,學生時都只挑這家的,只可惜產品價格有越來越往上的趨勢,雖然滑鼠跟鍵盤有比以前高級感覺還是對得起價位,但貴公司299鍵盤配滑鼠的親民真的回不去了嗎...
There is nothing else to say about this product, but it is durable. When I was a student, I only chose this one. It is a pity that the price of the product is on the rise. Although the mouse and keyboard are more advanced than before, it is still worthy of the price, but your company 299 keyboard and mouse can't really go back to the people...
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劉
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劉恩伶 on Google
★ ★ ★ ★ ★ 之前學韓語有買到韓文的i-rocks鍵盤 還以為是韓國貨 結果是台灣的品牌 產品都很平價跟耐打 打了好幾年沒送修過 只是當初還找代購 才知道這裡連阿拉伯文的都有得買 早知道直接問這裡了
Before learning Korean, I bought an i-rocks keyboard in Korean, and I thought it was a Korean product, but the brand products in Taiwan are very cheap and durable. It has not been sent for repair for several years. I only found out that there is even Arabic here. If you have to buy it, you should ask here directly.
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羅
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羅泓昇 on Google
★ ★ ★ ★ ★ 訊息不回,維修進度無從得知
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2/19更新:
在公司的官方網站有個「線上即時客服」點進去之後即是連接到Fb粉絲專頁,不知道這樣是不是代表可以使用FB私訊當作聯絡方式?
2/10(四)我透過Fb私訊向客服反映鍵盤問題,但客服一直沒有回應
2/15(二)上午我直接將鍵盤送至公司維修
當日下午我收到客服fb私訊回應,表示能夠直接換新給我,並詢問我購買的軸體,我也於10分鐘內回覆訊息
但此後,客服沒有其他回應,沒有表示寄出,也沒有提供其他資訊
直到2/18(五)下午留下Google評論後,才得到客服的私訊回覆
搞不懂現在是要等待維修?還是要換新?
感覺客服處理很消極
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3/1更新 客服後續有處理
鍵盤目前正常使用中,給四顆星
The message is not returned, and the maintenance progress cannot be known
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Update 2/19:
On the company's official website, there is an "online real-time customer service" that connects to the FB fan page after clicking on it. I wonder if this means that you can use FB private messages as a contact method?
2/10 (Thursday) I reported the keyboard problem to customer service via Fb private message, but customer service has not responded
On the morning of 2/15 (Tue), I sent the keyboard directly to the company for repair
On the afternoon of the same day, I received a response from the customer service fb private message, saying that I could directly replace it with a new one, and asked about the shaft I purchased, and I also replied to the message within 10 minutes.
But since then, the customer service has no other response, did not indicate that it was sent, and did not provide other information.
I didn't get a private message from customer service until I left a Google comment on the afternoon of 2/18 (Friday).
I don't know if it's time to wait for repairs? Or need a new one?
Feeling that customer service is very negative
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3/1 update, customer service will deal with it later
The keyboard is currently in normal use, giving four stars
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Y
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YuWen Lin on Google
★ ★ ★ ★ ★ 看得出產品有在進步 價格也是滿有競爭力的
買了一把m40e取代掉按鍵有問題的G102跟IR7810R 握感沒在馬虎的
移動起來很柔順 抓握感真的棒
因為軟體使用問題有打電話去問 態度很好 給個讚
It can be seen that the product is improving and the price is very competitive
I bought an m40e to replace the G102 and IR7810R that had problems with the buttons. The grip is not sloppy.
It's very smooth to move and the grip is really good
Because of the software use problem, I have called to ask, the attitude is very good, give a like
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A
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Amy Wu on Google
★ ★ ★ ★ ★ 在原價屋買了這家的K65M跟M09 沒想到5年多過去舊鍵鼠組還是好好的
基本上鍵鼠都是兩千多左右 便宜大碗也經得起操 很適合當作新手入門
很開心剛入坑機械鍵盤時候是選它 但最近又去買才知道已經停產所以後續又敗了K75M
這麼好打怎麼停產了!! 還好新鍵盤有比舊的好打很多 雖然也反映在價格上啦
I bought this K65M and M09 at the original price house. I didn't expect that the old keyboard and mouse set is still good after more than 5 years.
Basically, the keyboard and mouse are about 2,000 yuan. The cheap and big bowl can also stand up to the operation. It is very suitable for beginners.
I am very happy that I chose it when I first entered the pit of the mechanical keyboard, but I recently bought it and found out that it has been discontinued, so I lost the K75M later.
How can it be discontinued so good? Fortunately, the new keyboard is much better than the old one, although it is also reflected in the price.
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T
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Trollker廚客 on Google
★ ★ ★ ★ ★ 把K71M帶回家已經有一年多了,瑕不掩瑜的一把鍵盤
重度使用玩遊戲很耐用,有問題時聯絡售後服務的語氣也很好,還幫我修過保3年多的滑鼠,佛心台灣廠商大推
It’s been more than a year since I took the K71M home.
Playing games with heavy use is very durable, and the tone of contacting after-sales service when there is a problem is also very good. He also helped me repair the mouse with more than 3 years of warranty.
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M
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May May on Google
★ ★ ★ ★ ★ 五星給東西,一星送給公司位置,中和交通有夠亂實在不敢恭維,
早知道不要自己親自開車來試打跟送過保的鍵盤了,有夠煩躁的紅綠燈跟車流,還被樓下警衛擋
好不好用先不討論,不明白為什麼要選這種爛址,還是在台64旁沒法停車,使用者要來如果開的是四輪整個人心情都會不爽了,建議要來的最好走路或騎機車比較方便。
但客服送修處理速度倒是很快:
3/23我把我13歲的KR-6523送件
3/24下午接到客服來電報價同意維修
3/25收到簡訊通知我可以去取件或是宅配
我還是用舊包裝寄的,舊包裝上面寫這間公司舊地址是在新店,搞不懂到中和這種地方幹嘛?在這種環境下你們的鍵盤搞不好都比你們的員工還長壽。
Five stars for things, one star for the company's location, I can't praise the chaos of Zhonghe traffic.
I knew earlier that I don't want to drive myself to try the keyboard with the guarantee. There are enough irritable traffic lights and traffic, and I was blocked by the downstairs guards.
I won't discuss whether it is good or not. I don't understand why I chose such a bad site. I still can't park next to Taiwan 64. If the user wants to come here, if the four-wheel drive is used, the whole person will be in a bad mood. Or it is more convenient to ride a motorcycle.
However, the processing speed of customer service is very fast:
3/23 I delivered my 13 year old KR-6523
On the afternoon of 3/24, I received a call from customer service to quote and agree to repair
3/25 Received a text message notifying me that I can go to pick up or delivery
I still sent it in the old packaging. The old packaging said that the company's old address was in the new store. I don't know why I went to a place like Zhonghe? Your keyboard might outlive your employees in this environment.
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C
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CHIANG Jon on Google
★ ★ ★ ★ ★ Excellent products. Very reliable and responsive customer service. They fix my keyboard for free even after my warranty expires. Very good company!
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