JINS 新店碧潭廣場店(疫情期間門市營業時間有可能調整,煩請洽詢門市或以各百貨公告時間為主)
4.8/5
★
基於 8 評論
Contact JINS 新店碧潭廣場店(疫情期間門市營業時間有可能調整,煩請洽詢門市或以各百貨公告時間為主)
地址 : | 231039, Taiwan, New Taipei City, Xindian District, Section 1, Beiyi Rd, 16號JINS 新店碧潭廣場店(疫情期間門市營業時間有可能調整,煩請洽詢門市或以各百貨公告時間為主)B1樓 |
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電話 : | 📞 +88989 | ||||||||||||||
網站 : | https://www.jins.com/tw/ | ||||||||||||||
Opening hours : |
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分類: |
配鏡師
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城市 : | Běiyi Rd |
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Sisley Lan (shiroyama) on Google
★ ★ ★ ★ ★ 副店長立揚很親切熱情,耐心推薦很多款式,最後終於找到自己喜歡的款式:)
驗光師也很細心~
是很好的一次購物體驗,推推!
The deputy store manager Li Yang is very kind and enthusiastic, and patiently recommends many styles, and finally found the style he likes :)
The optometrist is also very attentive~
It's a good shopping experience, push push!
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A
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Andy Hus on Google
★ ★ ★ ★ ★ 光驗光就花了快一個小時
然後有快一個小時都在講廢話
一句話一件事情重複講三遍
都是在講同一件事情
我知道你們很專業
但我們都聽懂了也回答了
何必再重複問一遍?
眼鏡是半個小時後取件沒錯
但取件又在等半個小時
調整眼鏡講一下很不重要事
反正就是一堆不重要的廢話一直重複跳針
我當下真的快爆氣
真的很想換一家或者別的業務來接洽
拿一個眼睛給我
我發現他有問題
然後再換一副給我
還是有問題
調整之後沾沾自喜說這問題很簡單
只要處理一下就好了
那為何不一開始就先檢查再拿給消費者
而是要我們反應有問題再去處理
然後又一直在重複想要證明自己很專業的樣子
我知道你們很專業
也相信你們的專業
但購買的過程中不斷的重複一個問題
然後不斷的講都是在講一個問題
說我沒問題我知道
然後又在說了一遍
我真的快崩潰了
是我表達能力有問題
還是你理解能力有問題?
業務銷售是講究效率的同時
也可以告知客戶權益
跟我們說你們一定很想知道度數對吧
心裡os 並沒有
然後度數一樣
三小啊?
一樣就一樣何必說這麼多贅字跟廢話
浪費我的時間聽你說這些不重要的事情?
就你說過我們原本的眼睛沒有配閃光
然後再強調閃光度數增加了
哈囉?所以呢
然後光講這個又浪費5-10分鐘
我傻眼
一個好好的週末浪費一堆時間
再聽你講廢話不重要的事情
也不想知道你還一直講
難道感受不到我的不耐煩及不悅嗎?
不是一直說很抱歉
就可以解決問題
而是針對問題快狠準去處理
話術很重要SOP很重要
但能不能簡潔有力
而不是廢話一堆
It took almost an hour for the optometry
Then there was almost an hour of talking nonsense
Say the same thing three times
are talking about the same thing
I know you are very professional
But we all understood and answered
Why do you need to ask again?
Glasses are picked up after half an hour
But the pick-up is waiting for another half an hour
Adjust your glasses and talk about something very unimportant
Anyway, it's just a bunch of unimportant crap that keeps jumping stitches
I'm getting really pissed right now
I really want to contact another company or another business.
give me an eye
I found out that he has a problem
Then give me another one
still have problems
After the adjustment, I smugly said that the problem is very simple
Just deal with it
So why not check it in the first place before giving it to the consumer?
But we need to respond to the problem and then deal with it
And then I kept repeating that I wanted to prove that I was very professional.
I know you are very professional
Believe in your professionalism
But the process of purchasing keeps repeating a problem
Then keep talking about the same question
Say I'm fine, I know
And then say it again
I'm really breaking down
I have a problem with my ability to express
Or do you have a problem with your comprehension?
Business sales are about efficiency at the same time
Can also inform customers of their rights
Tell us you must be curious about degrees, right?
I don't have os in my heart
then the same degree
Three little ones?
The same thing
Wasting my time listening to you talk about these unimportant things?
As you said, our original eyes didn't have glitter
Then emphasize the flash power increased
Hello? so what
Then just talking about this is another 5-10 minutes
I am dumbfounded
A good weekend is a waste of time
Listen to your nonsense again, unimportant things
I don't want to know that you keep talking
Can't you feel my impatience and displeasure?
don't keep saying sorry
will solve the problem
Instead, deal with the problem quickly and accurately
Speaking is very important, SOP is very important
But can it be concise and powerful?
rather than a bunch of crap
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柯
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柯怡伶 on Google
★ ★ ★ ★ ★ 眼鏡被自己踩破,看的大家推薦jins,沒想到服務態度超好,幫我做驗光的東榮人超級好,不疾不徐的慢慢講解整個過程,而且還講解的很詳盡,大家來買眼鏡一定要來找東榮!!
The glasses were broken by myself. Everyone who watched them recommended Jins. I didn’t expect the service attitude was super good. The Dongrong people who helped me with optometry were super nice. When buying glasses, you must come to Dongrong! !
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余
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余友德 on Google
★ ★ ★ ★ ★ 碧潭店的工作人員服務相當優良,取件時是一位女性工作人員服務我(不好意思忘了記名字),這位女性工作人員除了很熱心之外還相當專業,新眼鏡試戴時和他反應看小字會有點輕微模糊,他馬上就抓出問題所在,而且還很熱心幫我解決問題,真的是很優秀的人員,以後配眼鏡還是會選擇在Jins。
The service of the staff in Bitan store is very good. When I picked up the item, a female staff member served me (sorry forgot to remember her name). In addition to being very enthusiastic, this female staff member was also very professional. His reaction was a little blurry when he read the small print. He immediately identified the problem, and he was very enthusiastic to help me solve the problem. He was really an excellent person. In the future, he will choose Jins for glasses.
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Kiki Tu on Google
★ ★ ★ ★ ★ 可以理解也贊同身心障礙人士也需要收入需要工作,同時希望公司也可以站在消費者的立場,顧及顧客也需要舒服的討論過程。驗光過程流程專業,但溝通過程很不舒服;提出疑問就會被質疑「請問你有什麼問題嗎」,我的問題很簡單就是字面上的意思,回話的用字及方式也讓人覺得不舒服,推薦過程無法察覺顧客的不耐滔滔不決的說⋯⋯
如果有兩位驗光師以上可以供選擇,相信我的配鏡的過程中應該會愉快很多。
有些顧客就是想了解更多,但若驗光師不容置疑,擺出防備姿態,顧客會相當困擾。
It is understandable and agrees that people with disabilities also need income and work. At the same time, I hope that the company can also stand in the position of consumers and take into account the customers and also need a comfortable discussion process. The optometry process is professional, but the communication process is very uncomfortable; if you ask questions, you will be questioned, "Do you have any questions?" My question is very simple and literal, and the words and methods of replying make people feel uncomfortable. Comfortable, the recommendation process cannot detect the impatience of customers
If there are more than two optometrists to choose from, I believe that the process of my glasses should be a lot more pleasant.
Some customers just want to know more, but if the optometrist is unquestionable and takes a defensive stance, the customer will be quite troubled.
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Vincent Lai on Google
★ ★ ★ ★ ★ 副店長立揚先生的服務很棒,態度親切,專業知識豐富,而且非常有耐心,總共幫我們配了兩付,我們有選擇障礙所以挑選了非~常久,也問了很多問題,他從頭到尾都是十分友善的詳細解說,謝謝你!
Mr. Li Yang, the deputy store manager, provided great service, friendly attitude, rich professional knowledge, and was very patient. He helped us with two payments in total. We had difficulty in choosing, so we chose it for a long time, and asked many questions. He started from scratch. The tail is very friendly and detailed explanation, thank you!
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J Lin on Google
★ ★ ★ ★ ★ 拿眼鏡去調整,東榮店員一開始質問的口氣說不能拿別家眼鏡,這是他們的眼鏡嗎?後來他自己也檢查過了。
但又繼續碎念說之前有人修壞了還要賠償,說你們只賺一點微薄的利潤,一直強調不要拿別家眼鏡過去,請問干我什麼事?是我拿了別家的眼鏡給你嗎?
根本只想快點離開沒在回他話了,最後確認調整又在旁邊嗆「還要我再講一遍嗎?」欸!到底有什麼問題啊?講到好像新店店以外的Jins 眼鏡都別拿去一樣!你表達能力有問題要講這麼多次又搞不清楚顧客需求的話要不要受訓一下再回來上班啊!
以後寧願跑遠一點也絕對不再給東榮店員服務
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F Simon on Google
★ ★ ★ ★ ★ 店員服務態度親切,不強迫推銷,即使拿他牌眼鏡來調整也是耐心地聆聽需求與處理,推薦
The clerk has a friendly service attitude and does not force sales. Even if he uses other glasses to adjust, he patiently listens to the needs and handles them. Recommended
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