Kerry TJ Logistics

One star is too much! Me (on the phone): Excuse me, why is there no one answering your phone? The fifth call has already been made (the head office customer service has 3 calls, Datun has 2 calls, and no one picks up when it comes to the place to check the goods) Datun customer service staff: Then shouldn't I pick it up now? wow, I have never made a phone call with such a poor customer service attitude~

This phone is dead, don't waste your money calling it again. Although the service is extremely poor, their business is doing well, and I hope that one day a new logistics company will be able to compete with Da Rong. Then Dae Young will wake up☺️

No one answered the call, the customer service phone number is assumed, the delivery person also said in the progress "the customer will make another appointment" ~~~ I waited at home for a whole day and did not receive a call from the delivery person, Saying that the customer makes another appointment, is that now the delivery staff will be telepathic, right?!! Super unprofessional!!

To send pallets, it is more difficult to ask a stacker than to ask God.... If it wasn't for me, I couldn't drive it as a guest, or I would have driven to unload the pallet by myself. Sitting on it and swiping my phone...going to ask him for help, he didn't even bother...it seems like driving a stacker is very powerful...waited for an hour and no one came to deal with it...delivery office Boys with glasses are sitting there playing with mobile phones, smoking and eating betel nut without guests... They treat me like air... It doesn't matter! My shipping cost is 10,000 and I will earn it for other shipping! Bad enough stations! One star is too much!

I have some opinions on the logistics management method of your station. Although I know that every company may have a certain way of cargo management, the new cargo will be overwhelmed by the old cargo. This method has already been problematic in management. The inability to control the attendance and absence of drivers in each class is a problematic management method. The online order is confirmed to the station, and it hasn't been in the hands of the customer after two or three days. Please help the staff in the station to find it. You can still get the message that the goods cannot be digested due to the explosive volume of the goods. We can't find the item. Could we find it by ourselves? I don’t know what the package looks like and how can I find it? I can't understand this. If you call, you will get information about too many things recently, but if you can, each station will have a separate announcement to report the current status of the station. I wasted my vacation and couldn't go out just to wait for the goods. If there is no management that can manage the logistics process well, please ask the existing management to take a good look at the existing complaints. I know that the grass-roots personnel are very hard. There is no good management SOP and welfare feedback, and don't expect to improve the corporate image and service quality.

If you don't have to give one I really want to give negative reviews to death because of urgency The result was sent by the seller call every day As a result, no one ever picked up It's the third day Card returner will not send But it's time-sensitive I want to call to confirm but no one is willing to answer the phone Results are now self-collected on site A dozen people in the field office no one's answering the phone ? ? ? What's the meaning? Once on site dare to ask me Did you call first and say you want to pick it up? Want a face? Anyway, negative rating none of you care The staff also said I don't care anyway? ? ? Send it if you want It's okay not to send me? A business is rotten like this bad ?? *renew Yesterday, my aunt took me to 316 to find my own goods As a result, I looked at my belongings Was it thrown to the ground by your employees? With the drop with the drop with the drop? Falling like this in front of guests I can't imagine what's going on behind the guests' backs Quality of Datun Office really unbelievable

As the end of the year is approaching, the volume of goods has increased significantly. On the afternoon of 1/17, a friend bought dozens of gift boxes of cherries from Yuanlin Fruit Shop, and they were consigned to all parts of Taiwan by Da Rong Freight, which cooperated with the store. After waiting for many days, I finally received it at noon on 1/22. (The driver drives a large low-temperature truck and cannot drive into the alley. Still willing to walk and deliver the cherry gift box to the door by hand. ♡) At this time, the driver also apologized frequently, and the transportation volume increased significantly due to the approaching of the Chinese New Year, shopping and gifts. There are also many items to be delivered on the shelves. After looking at the consignment note, I realized that the fruit store only sent it on 1/19, and I hope the arrival date is 1/20. Then the arrival of the goods 3 days apart is not an exaggeration before the Chinese New Year. I would like to say hard work here, Mr. Driver. thank you ♡ #Sometimes cargo delays are stuck on the sender rather than the shipper. (Please use the date of the consignment note as proof) #In case of Chinese New Year, event specials, XX shopping festival...On the eve of the festival, please be patient and be mentally prepared. (Don't blame the shipping industry, it's already hard at work shipping items.) 1. When busy, the phone will ring for a long time and no one will answer it. (Because everyone happens to have something to deal with) 2. It is recommended to fill in the consignment note first if you go to the site to consign the items in person. (Sequential queuing saves a lot of time) 3. The venue is very wide and convenient for parking. 4. The fee is calculated based on the volume of the item. 5. The cost parity will not come randomly. 6. When you are busy, you will always forget to smile, which is harmless. (After all, it is to focus on the work at hand at the moment) This is a personal experience and does not represent the feelings of the general public. (Transportation and logistics companies need public support and encouragement.)