Kerry TJ Logistics

Every day I send it to our community (we all have a management office to collect it)~ Then I sent a message to say that I will make an appointment next time, and I called to ask (the phone ? has been connected for a long time) I don’t know which Miss Baimu said in her voice. What's up, your driver is in trouble, I asked him to deliver it today, and tell me what I owe you as much as possible (the community is only a 5-minute drive away from their business office)... I won't even apologize, but said It's the driver who misrepresented the text message, and the internal problem is very big. Everyone try not to use Darong.

I received a call during work hours, and no one at home could receive the goods, so I took the initiative to ask kindly which freight it was and which way I had to pick it up myself. After all, there were many branches, and the driver only said "Da Rong". As a result, the driver had a bad attitude and said, "Can you google it yourself?" Very bad attitude, as if someone else owed him.

Last time because my family sent me something, I was away from work and didn't receive it The driver has been taking a tough attitude and demanding that the children receive the goods downstairs (When I picked up the goods, the kindergarten teacher kept complaining to me that the other side's attitude frightened other children) This online shopping has been delayed for a long time, and the goods have not arrived. After checking, I found out that it was Darong hauling. I read the GOOGLE message and I was heartbroken. As a result, when I called the store, my attitude was really bad. It was so bad that I didn't even say my appeal. Then I didn't bother to talk nonsense with her. Knowing the status of my goods, I directly said that I would pick it up by myself, and my attitude became super good. You keep saying sorry to me (I really don't need to be sorry) Da Rong is just slow and bad attitude This incident taught me that in the future online shopping, I must confirm whether the buyer is using Darong haulage

I called in the morning to check the goods and said that they would be delivered in the afternoon. I told the customer service that there were only elderly people in the house. Can I help deliver it upstairs? The customer service readily agreed to convey it to the driver, so I agreed to deliver it in the afternoon, but the driver refused to deliver it upstairs when contacted for delivery in the afternoon. , said: The company did not convey it to me, otherwise I will send this product upstairs to you after the epidemic is over! In the end, I only put the goods on the first floor of the apartment and move them upstairs when I get home. Who is responsible for the condition of the goods during this period? If you call the station to respond, the customer service who answers the phone will only say that you will report it to the company. If you can't do it, don't agree to the customer? Did someone force your driver to go upstairs? My company's caliber is inconsistent, and I will be choked by your driver? ? ? ?

I have an online shopping product that was delivered by your company. Before delivery, please note that the seller should call before delivery. I don't have any call records from your company's delivery guy at all, (in which, someone pressed the apartment, I called downstairs, who are you looking for? (Because there is a problem with my walkie-talkie), no one responded, I went down to the 1st floor to see, no one Came upstairs again, suspected to be your company's deliveryman?) Only received a text message afterwards. So I called and asked when they would deliver it again, the customer service said to wait for him, so I waited for a long time on the 1st floor and did not see anyone, it was almost noon, they should be resting, so I also went to eat and waited until 3:30 I called again to ask when it would be delivered, only to be told that the delivery guy had called to say my phone went to voicemail. I called the customer service again, and the customer service attributed all the reasons to the customer, saying that my mobile phone signal was wrong, or I was talking on the phone, or set up a call interception. I want to say that listening to the customer service will rule out the possible situation of my mobile phone. First of all , I asked my family to call me to confirm whether the phone can be connected, the result is OK. Later, I checked the settings again, I didn't set up call interception at all, and I also received calls from other logistics such as Hsinchu Logistics that day, and there was no problem. I thought I'd just go get it myself, tell the customer service, and the customer service will accept it directly. I clearly paid the shipping fee, and your company will not be embarrassed at all. They also said that their delivery records are all over the place. I felt angry, so Or ask them to deliver it next time. I asked the customer service whether it was morning or afternoon when the next delivery was made, and the customer service said, not necessarily. I asked to change the deliveryman again, because the deliveryman could not contact me by phone this time, the customer service said, can not change, there is only one deliveryman in the area, I said I want to complain to you, the customer service said, ok! (I heard that I was furious. Because your company did not try to solve the problem of your company's transportation.) Said to report this problem to the director. The review can only go from 2 stars to 3 stars if I actually receive the item! Finally received the goods, hard work, thank you.

The service attitude was so bad that I was really eye-opening, so bad that I thought no one would report it. When I ordered before, the driver told me that I could not go back to the rental house to receive the goods during working hours. I asked the driver to deliver it in the evening. Even if the driver was in a bad tone, he said that he couldn't make another trip and asked me to pick it up by myself. Kaizi? The freight has been paid, and the locomotive can’t be carried without a car, so I have to walk to move it myself. The same incident happened after that, but this time the driver was lazy and didn't want to deliver it a second time, so he threw it in the downstairs Au Neighbor's old mother to collect it on his behalf. The Neighbor Chief came back and beat me up, and the Neighbor Chief called directly to inform you that Darong Logistics will be I took the goods back and complained to the landlord. The landlord also warned me why "the delivery person forced the first floor next door to collect it"? Later, I called Darong to complain. Your lady kept explaining that it was not your problem. Is it a problem? Writing a complaint to the customer service is also in vain. If it wasn't for the review to be given one star, I would not even give half a star. If you want to send Darong, please don't go to the Zhonghe Institute, or you will regret it.

The package was logged in at Balili Office on 5/10, and the abnormality displayed on 5/11 was processed. I want to say that I have waited for about a week and wrote an email to the customer service of Darong Head Office. Yesterday, I received the customer service email on 5/17 and helped inform it to deal with it. Today, I saw the delivery status of the tracking number. The goods have arrived at the delivery station. I received a call from the delivery driver at noon and received the package at 2:00 pm. Although I waited for almost a week, Darong handled it and found the package. give encouragement, thank you