Kerry TJ Logistics

The staff is very busy but the attitude is also good, very patient to help check the status of the goods, not as the comments say

As a service industry, the customer service line was unanswered, the customer service rating was so low, and the company did not respond.

I didn't hear the doorbell or call at all. Who knew you'd come, everyone is waiting for packages at home at any time? It sucks! Did I leave the phone on leave? How can this quality survive?

The freight driver in charge of my line has good service and fast delivery. Unfortunately, it is difficult to have someone answering the phone call to the freight station. Unless you make a trip to the freight station to find someone to ask, this kind of customer service quality will be deducted. It's better to call the driver directly and ask for a quicker answer

I believe not every employee is like this. But the person who picks up the goods should definitely be reviewed! The eldest driver did not inform the item number. After inform, the distinguished gentleman sighed and asked me for a certificate as if I could not understand human language. During the process, he tapped the table impatiently, If the finger taps are not enough, I tap it with a pen, and then I go to the self-collection shelf to teach me to read like a kindergarten teacher, arrogant and disdainful to say: take it away. He turned away without looking back, and finally, afraid that I didn't know his resentful mood, he slammed his chair away. The whole process took me from doubt, curiosity, anger to pity; if anyone reads a review, this one star is not for any merit, but the bare minimum to review. Definitely not recommended to suffer here!

If you are very free and just want to check in, you can find Tainan Yongkang Sales Office! The online consignment is completed within the specified time, but the driver has not been able to receive the goods. The customer service of the telnet said that the driver has already traveled this route today and will not be able to receive the goods until tomorrow, but the online consignment time was obviously not over yet? ? So~ I arrived the next day, from morning to night (until the so-called latest receipt on the website is 20:00), but I still didn't see the driver ^_^ Oh, I waited from morning to night, but I also made a lot of phone calls! The customer service replied that the driver is very full, he is very busy, he will call again, and then wait and so on~ Finally, I couldn't take it anymore and called customer service again. The first customer service brother who got connected said: The driver confiscated it? (He also doubts, erm I doubt more than you) Go to the second customer service and said: The driver is very busy today, so he won't go there, maybe next week. Immediately dumbfounded, I told the customer service: The consignment registration completed yesterday, I said that I could not receive it yesterday, and I will come back today, but I can't receive it today? Are you sure the driver will receive it next week? The customer service said, "Oh, if the driver is full of goods this time, he will not go there today! So successful online consignment does not mean that the goods will be received today. If you are really in a hurry, you can bring it yourself. The business office is shipping, but our business office is closed.” I have also used Darong Freight before, and the experience is very good! This time is another experience sharing~ I can't even respond to the head office, because there is no consignment, so there is no consignment number. What a nice day!^______^

After two days of delivery, there was only one call on the phone, but I was busy and didn't answer the call. I didn't answer the call back to the driver. I called the customer service to ask when it would be delivered again. Did not wait for the news, called back to the customer service to tell me that the goods have been returned? ? ? rotten =