Kerry TJ Logistics

Zhongli Darong Freight's phone has never been answered by someone. Compared with other Darong freight stations, it is really much worse! I think the operator needs to improve because you will lose a lot of customers who want to send goods, and you will also get the impression that you can't get through to the customers who want to check the goods. I also went to Zhongli to find the goods because I didn't receive the goods for more than a week! And why the goods are all found in the car, why not deliver it? Does the driver take the cargo to take pictures when he goes to work? So I have a very bad impression of this station! I wonder if the operator knows that the delay time of the shipment is so outrageous? To say that you have a lot of shipments, Taiwan Darong Station rarely has this kind of work attitude. Therefore, the freight company is not only Darong, but if I choose, I will definitely not choose this one.

It is also a listed company, but the attitude and process of handling things are really bad. The customer service is all voice calls. It’s not that they don’t answer when they call the station, or they simply can’t get in. In October, I asked a friend to help me and ran away. I searched for goods twice, and now I come again... It is not right to say that there is insufficient staff. The goods sent by the manufacturer yesterday arrived today, but the goods sent on Monday and Tuesday have not been received yet. At least they should be FIFO. Instead, the goods are used I haven't dealt with it all the time. Is the customer service mailbox on the website sure it is still in service? I've written many letters and never got any response...it's really bad for such a big company to do this

One star is too much for me The two deliveries in a row were Darong Freight. Only Darong Freight asked our consignees to go out to pick up the goods outside the community. Other logistics all drove in and delivered directly to the community. The first time I said the car was too big Can't get in, but why do other logistics come in? ! The second time, we also asked us to go out of the community to get it. The reason is that the epidemic situation is serious and it is inconvenient to enter the community? ! Are you bad at driving? ! Still too lazy to drive in? ! Otherwise you can just stay at home! What are you doing out for delivery? ! This is the first time I have encountered this kind of freight in the community for decades, and I really can’t listen to this reason. If the epidemic is serious, it will not be serious if I go out of the community? ! Call the customer service and no one will answer the phone, so what is the customer service doing? ! People who want to send goods must think twice, don't use this freight company, the attitude is poor, the service is poor, and the consignee feels even worse! ! ! !

It can be understood that the shipment is too much and the manpower is insufficient, so the arrival is a little slow, but it is unacceptable that the recipient has not been notified, but it can be delivered at another time according to the condition of the goods. It is acceptable to be too busy to answer the phone, but I cannot understand why no one answers the phone at Zhongli Station. Then no matter what the options are on the phone, the final voice is "busy, please dial again", and when they go to the mailing station, they can't help but say "we are all calling the same number" Then there is no customer service phone of the head office to respond to this kind of problem, so I can only send EMAIL to complain, how can such a big company allow this kind of situation to exist all the time...

Voice customer service: Your goods have been distributed and delivered at 0:00 on October 0 (what is this and what???) Specialist customer service: [First call] It took a long time to pick up the call, the tone was so bad that it seemed to owe her millions, and it was very uncomfortable from the beginning to the end of the call. Does it matter to you if there is an administrator in my building? Do you think you can temporarily enlarge large objects indefinitely if you have a management room? There is a problem with emotional management, please don't do the service industry, okay? And it doesn't solve the problem at all. [Second call] No one answered after ringing for a long time and said that the line is busy. It is best to look like this when the line is busy. [Third call] I hung up the phone halfway through the question, I felt the same bad customer service as the first call. [Fourth call] The attitude of the customer service staff is much better than the first one, so + 1 star (but it will be deducted because of the driver's response) Package inquiry: The driver does not report the progress on time, and even the seller cannot check the tracking number after a period of time. It's rotten to death, so....Is there a pipeline to appeal to customer service?

When I came to the scene, I knew why it had not been delivered. The goods are really piled up... Feeling need to add more manpower It should be faster to pick it up yourself However, the on-site staff helped to find the goods Attitude is also good, hard work for them Three stars for employees, zero stars for the company