Kerry TJ Logistics

Service needs to be improved, I have been to many business offices, this one impressed me

It's so hard to make a phone call! Very bad attitude! Then I asked about the shipment and told me it was gone! ! oh no~ Who am I looking for? What is this answer? very funny I don't want to give a star

The price of pick-up at the house is high, and the guests do not understand. I have called customer service to respond, but there is no response in the end.

I didn't come to send the goods, but to apply for a certificate of occupational disaster. Dad came here that night to send things to customers, but unfortunately, he died in a car accident on Huanhe Road on his return trip. Thank you, Miss and the supervisor, for their help, which made me feel very warm and really grateful. !

The goods will be broken. I took photos and videos beforehand to make sure that the goods are good, and then when I sent them, the staff said that they would not give warranty. The original meaning of this sentence is that your goods are broken. Don't send such a rubbish shipping company.

In view of the quality of the delivery service this time, I feel that the service needs to be improved. The delivery time is super untimely, the driver does not answer the phone, and the company also tells me that the driver cannot be reached when I call the company. It is really outrageous. The first delivery was not at the specified time (I had a request to deliver it in the morning on weekdays). On Saturday morning, the driver immediately said that I had arrived at the door, please come and pick up the goods. I'm not at home at all, and I want to change the afternoon to tell me that they didn't pass through my area in the afternoon, can I go on Monday? Then the two sides decided to set the time from 9:00 am to 12:00 noon on Monday. I waited until nearly 11 o'clock early on Monday morning and didn't arrive. I called the driver's direct voicemail twice in the middle, but I called the customer service in the north. The customer service said to help me ask the central business office. The driver, and the new driver delivered the delivery, so they didn't know where it was delivered... Later, after 12:30, they called the Taichung business office and told me that they didn't know where the driver delivered it. , and wait for a call back. Call me again and tell me that it may arrive at 2~3 o'clock. I want to say that I will go out to do errands and call me at 1:40 and say that it will be delivered downstairs, please receive the goods... If it is not on time, it will be delivered within the delivery time. Wouldn't you call to confirm if someone is at home? I'll be waiting for you when I'm idle. If the owner sees this, I have 2 suggestions for you First, driver training must be implemented so that no one can be contacted when they go out. Second, the delivery should be as punctual as possible. Before delivery, please confirm whether there is anyone who can sign for it when you are not at home.