Kerry TJ Logistics

Seriously, I don't want to give a star. Is this phone used for decoration? Can you never get in and go to the toilet collectively? The last time I called, the attitude was bad enough, I felt very impatient

It was just a phone call to notify, it took a long time to remember that the goods have not been received, but they did not follow up, and asked the guests to contact them by themselves, but the phone could not make it, it was difficult to make contact ?

After three consecutive phone calls, but no one answered, then why send a text message, provide this number, and call in the morning, noon and night, but no one listens. , the driver didn't understand the situation. The last time, the same problem, I thought it was just a case, this time the merchant cooperated with Da Rong again, I really fainted, and the situation and evaluation have not improved, it's really bad , I can't find the item number given, who am I going to contact, and which merchant will cooperate with Darong Freight next time, I absolutely refuse to buy it, angry.

The phone was useless, and no one answered after several calls. What the hell are you doing this call for? Does it look good? The public customer service is only a voice system. If you really want to ask, you can't find anyone to ask! Originally I only wanted to give one star, but because the delivery man was very kind, I gave it an extra one. The delivery guys who work hard outside are all very nice, I really don't know why the business office doesn't answer the phone?️

Delivery to Dayong many times, often the driver only makes a phone call before the delivery, as long as you accidentally do not receive the driver on the same day, you will not deliver it until the next day or other time when they are free. This time I sent two packages. Although the addresses were the same, I changed two different numbers for fear of not receiving the call. As a result, the driver only made one of the calls on the day of delivery, but it happened to be missed. One team sent a message without even calling, saying that there was no one to pick up the link, so the delivery was changed the next day. After calling the customer service at the station to ask, the customer service staff responded naturally: "Because it is the same address, it will only call. A phone call. The driver is very busy. If you miss it, he won't send it again." I don’t know if this is normal for the logistics company, but from the consumer’s point of view, it’s really bad, and I don’t expect your company to improve, because every time the response is the same, I just want to provide it to the customers. If you are looking for a logistics company, you must think twice before choosing.

There was no telephone contact at all before delivery, and it was written that there was? Received a text message and called back within five minutes, and made 10 calls to no one until the evening. I said I should give him another phone number when I'm not at home, please call when the delivery time, they can't change the phone number? ? ? I black person question mark. Is it correct that you do not call before delivery? Did you say there was a fight? I can adjust my contact records to show you. In addition, the customer service staff is inconsistent, how do I need to change it? But is it that hard to make a note? If you don't want to send a package, you can speak directly...

Give a five-star blood tonic... The hypermarket online shopping was originally expected to arrive on the 20th, but it was delivered early on the 18th But your driver’s mobile phone number is too much like a car loan, so just hang up the sales call Of course I didn’t receive the goods...I called back immediately and didn’t respond, which is a bit unpleasant at the moment~ I arrived at the customer service mailbox to confirm the re-delivery time. I didn’t expect a response on the weekend. It didn’t take long to receive the confirmation from the customer service and the sales office, and the delivery will be assisted on Monday. In fact, it’s not a big problem, but the positive attitude of the customer service and the enthusiasm of the sales office Help confirm and report back immediately... These two points are worthy of praise and give a five-star evaluation. I received the goods today, the driver’s attitude was very polite...but I can see that there are a lot of goods to be delivered Very in a hurry... If each recipient has to wait for the driver or return to make up the delivery, additional costs will accumulate It’s difficult to complete the amount to be delivered on the day, thanks to the logistics driver~

Our company is a contract customer, and we have long-term fixed cooperation with shipments. There are goods exported to the United States and sent to Yangming Shipping. The customs clearance date is 1/21. Because we understand that your company's shipment volume has increased significantly during the Chinese New Year, we also arrange shipments in advance on 1/17, and are dragging Remarks on the waybill: Please arrive before 1/20, the small delay is understandable, but I have always emphasized to you that customers need to tally the goods before exporting, and they will arrive at your station on 1/18, and the result is 1/21. 1 hour before customs clearance The customer does not need to make a version if it has not arrived yet?? I told the lady of your firm that the reply I got is that no matter how we work, Yang Ming Shipping will deliver the goods together at the same customs clearance time... Is this the attitude of the service industry?? The question is, if there is no time for printing and customs declaration, and the goods cannot be exported as scheduled, how serious this will be, and who will be responsible??