Kerry TJ Logistics

The head office does not have a phone for customer complaints. The phone can only be used to check packages. If you want to complain, you can only leave a message on the Internet. Is it because there are too many complaints and you dare not answer customer calls? I really want to ask how do you train freight drivers? I know they have to deliver to many places very hard, but they do not call before delivery. Others call customers at least 5 minutes in advance. You only call when you arrive. There is no time for people to prepare. They also said that they need to put the package directly. At the door, the customer will drop the package and leave without signing for it? Regardless of the contents of the package, is this in line with professionalism? Is it ethical? It is also said that the residents next door have installed monitors, so you don’t need to be afraid of being stolen. What kind of remarks are this? So do you have to compensate for being stolen? Ask him to make an appointment for delivery at another time afterwards, and return our package directly without calling! unacceptable! After contacting you, I haven't handled the matter properly, and I didn't call a fixed date for delivery. Let us wait and wait, and finally asked us to go to your business office to get it! It's really too much!

There is only one bad word to describe this freight company. The seller delivered the goods on May 3rd, and arrived at Pingtung Station on May 4th. I saw that the delivery was in progress. I couldn’t bear it until the morning of May 9th, so I called to ask. They even told you that there was no driver to deliver, and asked how long you would have to wait, but they told you that you didn’t know when it would be delivered, so you had to pick it up yourself, and traveled 100 kilometers back and forth to pick up the package. It’s really bad for a company to run like this.

I really don't want to give a star if I can! I made an appointment on the phone and asked for a day off and waited for a whole day. As a result, I couldn't wait for the goods to call and ask that I didn't take it out for delivery because there was no one to deliver it last time. Is it a leave of absence to make a special appointment with you for today's delivery? The attitude of the delivery driver's phone call last time was also very poor! Also hang up the phone! Can you leave if you don't want to deliver and don't want to go to work? What the hell is wrong with such a bad attitude!

After reading the previous messages, it turns out that everyone is in the same situation. Before complaining, I advise companies and consumers not to choose Darong Freight (especially Pingtung Station). The situation I encountered was that after the foreign time-sensitive emergency package was declared and accepted, it was sent from Taoyuan Airport to Pingtung by the consignor with Darong. As a result, I waited for 3 days, during which the phone did not get through, and continued to call until someone answered. It was said that the driver resigned, so no one sent it. And then the package is dropped at the terminal? ? ? ? ? ? ? ? ? ? ? ? In the end, I had to drive myself to pick it up, not to mention that the timeliness has already expired, and I really don't even want to give a star. There is no need for the canned comments of the industry, I will definitely continue to complain to the head office for a response

The first time I came to send the repaired machine back to the original factory. As a result, the original factory received the goods, and the appearance of the machine was smashed with a bunch of scars, which is ruthless.