Kerry TJ Logistics

I received the case and did not deliver it. I called and said that the item was too big and I only wanted to send it to the first floor. Before I finished speaking, I was hung up when I could move to the second floor together! Calling to the head office customer service is also a negative attitude. Every day you call, you have to repeat the reason for the incident. The customer service also said that their company will not send it to the second floor. Even the head office's attitude is extremely bad! Coincidentally, I sent a small parcel today to the second floor by Dai Eong. My item is a painting. The thing is big but not heavy. When paying the international shipping fee, the weighing and packaging is 25kg, which is a weight that even girls can handle. But the painting is very fragile, and someone needs to move upstairs together. If there is a shortage of staff, I am willing to move to the second floor together. It hasn't been delivered yet and there is no call from Daiei. My address is on the second floor. If the item cannot be delivered to the second floor because the item is too large, I should explain it to the sender first and let the sender communicate with me, or not accept the case at all! Until now, I have been going to the customer service of the telephone company, and things have been dragged by me. It's really bad and bad! The summary is a logistics company that should be eliminated

Did not receive the goods, but the status of the manifest has been changed to the delivery completed, which is super ridiculous! The customer service attitude is also very impatient, very poor freight company!

I didn’t receive it, but it shows that it was delivered 6 days ago? I called the customer service many times but didn't pick it up. I finally picked it up today. The attitude was very poor. It was obviously their fault. The item was still being shipped by them. Why did it show that it was delivered? Why didn't you contact us? The driver frequently hung up the phone. The customer service in Shilin District finally took the call, but the attitude was bad. The customer service Miss Chen x ˉ you just forgot that you didn’t hang up. The three-character scripture you scolded and unprofessional and inappropriate language and attitude, me and My family heard it and recorded it.

The freight driver I met has a very good attitude! He even remembered that my dad sent it to him three years ago. It was picked up at 6 pm and sent to Tainan every 11 am. He also said that if you have any questions, you can call customer service or contact him directly. People who call the Shilin office are also answering the phone, and the attitude is also very good. You can still ask them to deliver the goods next time.

The attitude of the staff of Shilin Sales Office in all the Daeong Stations is actually quite good. The one-star rating is purely because...send Dajia to me to Dali/Nankan to Nantou...and so on, Goods can always be sent to nowhere or sent to other places... This kind of management and quality control are completely unworthy of being a large logistics company, and will not be sent to Daeong in the future.

If the goods cannot be delivered on time, it should be made clear, the freight has been paid, and the responsibility of not being able to complete the delivery contract is the consumer who considers himself unlucky?

The quality of the driver is getting worse and worse (Hulu Street), he is full of swear words, and he informs the back office, what kind of director (the surname is Lin), he is full of requests for our understanding, and if the driver will be punished, who will forgive us!

Headquarters, please check whether the evaluation of your own freight company should be improved. The service attitude of the operation management department is not good. The management system is also unsatisfactory. Please refer to the service quality of other freight companies and be optimistic about how the partners below treat customers. Dare to serve customers in such a management mode Instead, ask yourself to improve the quality of internal staff! On the morning of February 25, between 9:00 and 10:00 Shinshi Sales Office Your company's transporter: Lin Qisheng, roaring loudly, has a very bad attitude Reason: Some products shipped from Microsoft asked him to respond to questions. The carrier suddenly yelled and abused. There is monitoring at home to provide your company with reference. Is this your service quality and the qualities that a carrier should have? After that, I will tell my relatives and friends to resist you Dalirong. Our company will also cooperate with other transportation companies. The quality of the courier affects the entire company's reputation. It is really necessary to choose carefully and learn from the service quality of other companies. Dalirong is really a poor freight company!