KFC - Shalu District

2021.11.09 Go to Longjing Crane for class, Specially come to eat the new product, paper-wrapped chicken set meal 185, For KFC, It's a relatively novel package, The overall packaging is very convenient to eat, plus points But it’s a bit salty, Fried chicken with dry wood, There is no shocking memory.

Before the outbreak of this wave of epidemics, it was so-so, but I often made reservations for peanut lava burgers or peanut bacon burgers. When I arrived at the scene, I would tell me that the hash browns are still being fried, and the bacon is still being fried, so I have to wait! (I can't understand that these two ingredients are included, but the production time does not include it?) Later, I simply made a note not to add these two things, so as not to have to wait again when I get to the scene. After the epidemic started at level 3, I really couldn't compliment it. I can understand that there are five customers in the store, but the customers who book the cache have to line up with the on-site customers. After entering the store, they will reserve the counter for the cache And the direct order counter, many people who book the cache are slower than the people who order on the spot to get the meal (not an exaggeration, I have encountered Aberby who was behind me and entered the store later than me. get your meal quickly). That day, I made a reservation to pick up the meal at 12:00. I arrived at the scene at 11:50 and started queuing. I didn’t get the meal until 12:25. It’s really a good reservation for “fast pickup”! ! ! To be honest, there are only five customers present in the store. I don't know what has to do with the speed of the food served by the clerk? In theory it shouldn't matter! ! ! I really don't know if the message said that the speed of the meal is very good, is there a special person to clean it up? 2022/01/15 (updated): First of all, I originally ordered to pick up food at a convenience store at 13:50. Because I took the bus to the convenience store and waited for someone to pick me up, I booked the KFC delivery location there. Received a call at 13:10 and asked if I could arrive earlier at 13:40? I saw that the bus should be in time, so I agreed. The clerk on the phone stated that if there was any problem with the meal, they would call back the phone directly. Looking at the progress of the delivery man on the KFC app, it shows that it has arrived at 13:31, but I want to say: it has already been ahead of time for me, so I will not be asked to be earlier, right? But I can't do anything when I'm still on the bus. As a result, at 13:36, the delivery man called and said that he had arrived. I said that I was crossing the road and asked him to wait a little longer. Then I picked up my meal at 13:38 and all of the above was ok. Then I sat in the convenience store with the meal for about an hour, and it should have been another 20 minutes after the meal was opened and started to eat, and then I saw the photo like this... I'm not surprised that the french fries are soft, but the vomited egg tarts and flattened burgers have nothing to do with sitting for more than an hour, right? ? ? If you want to deliver in advance or combined, I will accept it, but isn't it bad if you crush the guests' meals? ? I didn't call back to the store to respond because it was already three o'clock in the afternoon, and I really didn't have the energy to go to the customer to complain about it. However, I was surprised that there is no lower limit to how bad your store is. I haven't ordered food for half a year, and it can make me even more popular...

The meal includes chicken nuggets, chicken popcorn and fried chicken. I added sweet and sour sauce, and I bought it and opened it at home. Only the sweet and sour sauce I purchased, no other seasonings... I used to know that this business is good, and it's almost freshly fried. . But today was the first time I ate KFC, and the fried chicken and chicken rice were super dry. Fortunately, McDonald's gave me a lot of sweet and sour sauce before I ate KFC.==

12/21 18:56 Use the online order delivery service, use the (50238) coupon to order: 6 pieces of chicken, 2 packs of medium potatoes, chicken rice flowers, three cups of small drinks and an additional box of original egg tarts, totaling $572, original The order will be delivered at 19:25. Your store will call at 19:22 to inform that there is no delivery staff to deliver the meal. The meal will be delayed. I understand and agree. At 19:52, the delivery staff will be notified to leave, and the delivery staff will send more orders. , It may be a long time, (your shop is 10 minutes by train) I called your shop at 20:26 to ask about the progress but no results. My meal arrived at 20:54 and found that the fried chicken was cold, the french fries were soft and cold, and the chicken The rice flower is cold, a cup of soda drink is flat (the other two cups are green tea), the egg tart box is squashed, 3 of the 6 egg tarts are squashed, and 3 are deformed, so I dialed the customer complaint call at 20:56. I called back at 21:01 and proposed compensation. Because there is no damage to other meals except the egg tart, I accept your store to compensate for 1 egg tart gift box (delivered at 21:15). The extra star is due to the good customer service attitude of your store, I understand If there are too many orders on rainy days, but knowing that the delivery staff can’t deliver, whether the meal should be packaged after a good time, and the delivery staff should pay attention to the easily damaged meals. In summary, the consumption at your store will cost $572 , I waited for about 2 hours to get the meal, and the meal did not meet expectations. Hope your restaurant can improve this situation.