Kobayashi Optical

The attitude of the clerk is much worse before and after the glasses are bought, and will not be here in the future

The store is bright and comfortable, and the service staff is attentive.

The clerk’s service was super good, because I was going to dive the next day, I went to buy contact lenses today. The clerk carefully helped me measure the power flash. After the measurement, I didn’t know how to choose the brand of contact lenses. I came forward and cared about me. I will suddenly buy contact lenses. After knowing that I am going to dive, I must first ask the diving instructor if the manufacturer has any diving equipment that meets my myopia. Because it is too late, the manufacturer has closed for business, and the clerk is worried that I will be there. The manufacturer did not provide diving equipment that meets my prescription. I wanted to buy contact lenses before the boat departed, but the glasses shop didn’t open so early. They specially gave me contact lenses with four lenses, and they didn’t charge me any dime. I'm so touched, where can I find this kind of clerk who only cares about customer needs ?

The lens of the spectacles fell off. I helped to lock the screws back and adjust the tightness. It’s so considerate! ! ! Must give like ?????? The service of buying glasses here before was also very thoughtful, great! Push one ☺️

The male clerk is kind and good, not to mention the female clerk.

The attitude of the clerk was inexplicable, and asked if it could be repaired, but we did not respond to check the information by ourselves. After waiting for a period of time, it was said that this could not be repaired! I said: Why didn't we tell us first so that we can decide the follow-up treatment as soon as possible! She said that she checked to see if there is still the same frame? ! Did we say to use the same framework? Don't ask the customer to deal with the needs first? Neither waste each other's time! And explain your impatient attitude! I would rather spend money on others to earn!

The male clerk has a very good attitude. The female clerk still refuses to admit that she made a mistake. She also has difficulty in communication during the lens fitting process. The female clerk said that to be on the safe side, first set the pickup date on Friday, but she is expected to arrive on Wednesday, and she will call me if she arrives early. As a result, I didn't receive a call until Wednesday, and I even called and asked myself to find out that my lenses had arrived a few days ago. When I got to the scene, I told the female clerk that I didn't admit to quibbling, saying that I didn't receive a call from him, and I opened the phone record and showed him that there was no such thing at all. When I found out that I was wrong, I started to talk about him, and I started to introduce the time it takes to make lenses normally. Maybe I had a guilty conscience. I said that I can do it for me first, and I will fix it within an hour, but I don’t admit it. own mistakes.