Kobayashi Optical - Taiping District

The service is warm and friendly, and the mirror adjustment technology is very good

The price is very opaque. I changed the gasket for 30 yuan 2 months ago. I went to the store to adjust the glasses a few days ago. The gasket was broken, so I changed it today, but today the same thing was charged 50 yuan. It's not good to change the gasket of the glasses. The gasket on one side is completely locked and can't move... It's really exaggerated.

Every time I go to your store to buy glasses and repair or maintain, the manager Chen’s professional, enthusiastic, and attentive service is a store worthy of promotion???

#Buy contact lenses to buy "glasses" off #Service Staff: Chendian Manager #到小林眼鏡費 many times, the first time I encountered such an outrage On 11/10, I went to the store to buy contact lenses at six o'clock in the evening. As soon as I walked in, the manager of the store Chen offered to help me adjust the glasses, and then reached out to help me take off the glasses. I said directly to the manager of the store Chen: " It doesn't matter if I do it myself." Then he gave him the glasses. After about 3-5 minutes, the manager of the shop Chen came over and told me, "The glasses are cut off, but they will help you stick them back." At the moment, I believe the manager of the shop Chen’s skills and the professionalism of the brand of Kobayashi glasses, no doubt he will directly hand in Give it to the manager of the store Chen. After about 20 minutes, the manager of the store Chen directly gave me a pair of new glasses and said, "The original frame won't stick back. I will give you this new pair of glasses as a gift. " Right now I am really right and wrong! often! stupid! eye! ***My original frame was black, but the store manager changed it to me with a white frame "without consent"! Regardless of whether I accept it or not, just say it to me as a "gift"*** ***When the glasses cannot be repaired, you should inform the guests and ask the guests for their wishes (depending on whether they need to be replaced or repaired or compensated), instead of making their own decisions to help the guests decide, and let the guests wait in the store for half an hour for nothing *** I immediately expressed to the store manager that I wanted to know where the frame was broken (later found that it was broken near the nose pad). When explaining to me, the store manager said, "It’s not that I want to talk about it, but your frame is of poor quality and you have been using it for a long time It will be cut off, but if you look at our product, it won’t (use tweezers while holding the frame near the nose pad)" ***I really feel inexplicable. No matter what the customer’s original content is, I don’t think I should criticize it, especially this incident is completely the store manager’s own negligence, but he did not apologize at the moment*** ***Then my frame was replaced at the end of October*** What I am angry at is not the part where the frame is adjusted, but the store manager does not want to bear it at all, but uses an inexplicable method to perfuse the customer. Although it was resolved through customer service coordination afterwards (Moyue I lived with a hidden eye for a week), but I believe it is enough to encounter this kind of thing once in a lifetime. There are so many optical shops on the market to choose from. Please choose the store carefully. . attach Glasses that were broken Proof of a new frame Kobayashi glasses consumption record ////////////////////////////////////////////////// ////////////////////////////////////////////////// / 12/02 update Regardless of whether it was on the day of the incident or repeatedly asked customer service to convey it, Manager Chen still could not understand why the customer was angry. Let me reiterate that what the customer cares about is never compensation, but the frame of the "present" store manager's response. The store manager "should" communicate with the customer instead of making his own claim. If the current store manager is willing to communicate with the customer, it will not Evolved into such a big storm. It is a fact to break the glasses, and it is also a fact to change the frame without my consent. It is also a fact that I waited half an hour in your store. I have contacted the customer service of the head office for this part. If there is anything that is inconsistent with the facts, I believe there are all in the store. Monitor, please provide evidence that I am willing to revise my comment. In addition, for the compensation part (not proposed at the moment, but the store manager proposed several compensation plans after I called the customer service), I think it is natural to compensate for damaged items. ① Frame/lens part: The glasses were not purchased at Kobayashi, and one of the proposals was to re-select the "frames" in Kobayashi, but because I couldn't trust the brand's professionalism, I did not choose this option. Instead, I went to the store I trusted to choose the "frames". But because "the original frame has been discontinued", and the original store heard that *** you need to use other different frames to fit the original lenses*** now also said that it may cause problems such as focal length mismatch (check the Internet plus and Kobayashi This is indeed the case in the reply from the Optical Headquarters) (see the picture for details), so I "proposed" that the lenses should be redistributed to me. When I made this request with the customer service at the time, the customer service responded: "The store manager thought he had only broken the frame, so he didn't have to compensate for the lens." I replied: "This incident is a complete disaster for me, so now I have to spend money. Does the money mean to rematch the lenses? I really can’t accept it!” After several communications, the store manager was willing to help me rebalance the lenses, and it was to rebalance the lenses of Kobayashi glasses, except that I had to buy the frames and return them to the store. In addition, the lens configuration also takes two working days (because the customer service is very sincere at the moment, so I agreed to this plan, but to be honest, it takes two working days for a lens to be invincible. I will deliver the frame on Friday night. Originally, I had to wait until Wednesday to get better. In the end, I really can’t stand wearing contact lenses. Please ask the customer service to help respond one day in advance. Thank you customer service for assistance and coordination) ***But if I don't respond right now, will I get glasses with the wrong focal length? Wouldn't he be aware of this possibility with the expertise of Manager Chen? *** ***I don’t think my request is excessive when the glasses are adjusted for no reason and may have to pay for the lens costs.*** ②Retrieve all the old films in the old frame part: I don't understand why the store manager should mention this? The original things of the guests should have been "proactively ask" the guests if they need it, instead of waiting for the guests to ask themselves, right? So if I didn’t ask, does the store manager intend to keep the guests’ things private? ③Part of mental compensation: Thank you very much for the store manager's willingness to compensate for the five-day disposable contact lens, as I wasted time waiting for half an hour on 11/10, communicating with customer service five times before and after, and returning to the Kobayashi glasses Zhongshan store. I believe that Kobayashi Optical's Taiping Zhongshan Store has been in operation for a long time. I believe that Manager Chen's knowledge is also very sufficient, but it is still very lacking in crisis management and emotional management. (I went to the store again at noon on 11/11. It happened that Manager Chen had a conversation with the customer service of the head office. He was very emotional, and after hanging up the phone, I didn’t say anything to me who was present; the google map was attached. comment) I believe that a good store should not only be enhanced in terms of service, but also whether it has the ability to solve problems that have occurred, and the courage to take on mistakes at the moment. I don't deny that before this incident, I thought Kobayashi's service was good, but I really can only ask for my luck when it comes to problems.

The service is very good, but it is a pity that the stock is insufficient. After Kobayashi's optometry, every time I came to buy astigmatism, I had to adjust the goods. It was too many times, and every time I was out of stock. Later, I went directly to the nearby Renai glasses to buy. When chatting with the clerk, the clerk of Renai glasses mentioned: "Our store must have at least one box of each degree." Later, I went directly to Renai to buy them, hoping that Xiaolin could learn how to do business with Renai glasses.

Mr. Chen's professional knowledge and quality service deserve 200% affirmation! After matching him with glasses five years ago, no matter how far he lives, he will come here to serve him.

The service staff in the store are super polite and polite

Because of her high myopia and astigmatism, the process of fitting glasses is relatively time-consuming and not easy, but the optometrist is not only very professional but also patient and kind, and you can feel her carefulness and diligence. When choosing a frame, I didn’t know where to choose from the dazzling array of frames. The store staff recommended several styles that might be suitable for me according to my face shape, so I quickly picked the frame I liked. When choosing lenses, there are lenses with various functions and brands to choose from. The store staff will ask my usage habits and needs to recommend suitable lenses. Although I waited for a long time to get the customized glasses, and returned to the store because of a small problem with the frame, the active assistance of the store staff and the warranty are quite satisfactory. Asha Li is really satisfied~ Super recommended~~~