La Boutique Du Velo

Enthusiastic and professional staff ~ good service attitude ~ ^^ Pleasant shopping experience~

My friend wanted to try cycling and accompanied me to buy bicycle accessories. After the professional explanation of the store manager (?), I learned about many of the eyebrows of cycling. The equipment of the brand is very high-end and exquisite, and it should be a paradise for cyclists.

The name of this shop is really ironic, and it doesn't like customers at all! Eighty percent of them are only regular customers, and they don't answer any questions they ask. They say that he doesn't do research, he's not professional, and he doesn't have any enthusiasm at all. . . It's cool to open a store like this! To sum up in four words, "No strangers should enter"

The attitude of the clerk in this store makes people feel that they do not want to do business. The following are all personal experiences: 1. After riding the bike, I specifically went over to see the goggles, but the clerk said, "The head office said that you can't try them on for people after exercising." 2. When other customers asked if they had entered the three iron shoes, the clerk replied: "There are overseas, but we didn't enter. You have to check online yourself (impatient tone)" 3. Asked if Oakley's goggles have a discount for trade-in, the clerk replied: "We have to spend 20,000 to become a member to get a 15% discount, and go to the Oakley counter to get a 20% discount." The clothes in the store are not priced at all. I thought it was in a night market, and I had to ask the boss about everything.

I am a fan of Xike, and I often spend at other Xike stores; I accidentally passed by Tianmu store and found that the quality of the clerks was very poor, which is unbelievable. I share this experience in the hope that the headquarters can see it and help Xike. Here's a hands-on experience: 1. I was interested in the "Look 795 C Clamp Frame" displayed in the store, and asked the clerk a question. During the discussion, the clerk stood far away on the platform and answered loudly (only one group of our customers was in the store at that time). 2. Ask the clerk about the frame (such as the special design of the frame / brake method... etc.), and the answer you get is a bit blunt. ex. It was clearly a C-clamp frame, but the clerk kept talking about the disc brake design (I didn't understand the specific content), and also said that we have a generation gap. 3. During the conversation, I also wanted to say that there might be a misunderstanding because the other party was standing too far and didn't see which part I was asking about. I also asked the clerk, "Is it better to move it to the side of the frame and we can discuss it better?" He replied, "It doesn't matter. , I'll just stand on this side," and continued the loud conversation. 4. In the end, use a negative and emotional tone to accuse me that I shouldn't criticize him/he's just a technician. Don't embarrass him like this... The above-mentioned friends witnessed the whole process, and she felt that the clerk did not even have the basic courtesy and attitude that a clerk should have.