La New

The attitude towards the store service staff was very good before, so I went back to the store again this time Maybe the young lady is different., I met an older waiter! The buying experience this time was terrible~~~ I would rather go a bit further to buy in the future, I would not come here An elderly waiter

Friendly service attitude, will help customers to suggest more suitable shoes, it is worth buying shoes or leather goods is a good place. It is worth mentioning that their shoes are really easy to wear, I have purchased many times myself. ??

The attitude and professionalism of a certain service staff in the evening shift here needs to be strengthened. At around 7:30 on the evening of 12/11, I went to Nanzi LANEW store with my husband to buy men's leather shoes. As soon as I entered the store, the service staff did not even greet us. At this time, there are no other customers in the store. It is not in a busy state. See us Going directly to the men's leather shoes area will not automatically ask if you need to find what kind of shoes, but quietly choose to stand at a distance of more than three meters from the customer. At the beginning, I feel strange, if it is because of the epidemic, then forget it. Why, even when we asked if there are activities in the store, we all answered like squeezing toothpaste. When we took the size to the customer to try it on, we stood taller than the customer, held the shoes in the hand and asked the customer to pick it up and buy the shoes. Many times, the first time I encountered such a service, her passiveness made us only actively ask if there are any similar shoes we tried on, and then coldly handed to the distance to answer us, they were all over there. I was so dumbfounded that I really doubted how the staff training of the newow could be of such a quality. Later, when I checked out, I saw that there was a kanban activity on the counter. It turned out that there was a full 3000 and a full 6000. At that time, we had a full 6000, so I asked Does the service staff also apply to the 6,000 yuan event? She said that we had discounted 1,000 yuan, which made us really vague. Later, she called in front of the guests to ask about the usage of other branches, and the voice of inquiries with the other party was so loud. I just wanted to ask the guests. The whole process took less than an hour. We were really uncomfortable. I found the official website to ask a customer to tell this Miss Wu. The official website did not have a similar response area. Is the lanew training staff so sloppy or the service staff? The problem is that as a customer, I won't go to the same store to spend again.

The attitude of the store staff is poor. The young one in the evening shift is quite polite. Is the noon one because the old bird has been doing it for a long time? The speech was unceremonious and a night lady's face, which was not owed to her. It depends on the clerk's face to spend money. Advise her if she has no enthusiasm for service! Don't do the service industry and avoid damaging the reputation of your company. I don't want to come here again. I immediately went to Ah Shou to buy a pair of more than 3,000 shoes. The clerk was polite and polite.

The beauty of the store introduced the service quality is great, and the impression of going shopping for the first time is very good! Thank you for your service Very happy ?

The staff are very attentive There is no difficulty in taking children to buy adult insoles Very comfortable massage chair

When I met a Miss Wu Caihua, the service attitude was really super good! I am very lucky to meet her ❤️ patient and full of smiles~~ It has been a long time since I have encountered such a store, I am very moved.

Individuals have used this brand since the establishment of LA NEW. It has been 25 years. The reason is simple. It is durable and comfortable to wear. I used to wear it every day in Zuoying. I bought it once every 2 years on average. Paranoia or preference, I have always trusted the brand, derived from the follow-up sandals, casual leather shoes, even warm clothes, water-repellent jackets are willing to sprinkle silver, should be regarded as a loyal user, including the wear of the bottom of the shoe, willing to spend 1200 original Replacement, including the revision of the habitual shoes, all follow the suggestions of our city, from 2800 yuan/pair to more than 3,000, to the recent pair of more than 5,000 shoes, all of them are good at it, until ..... found this kind of shoes. situation: As shown in the picture, these shoes are old, but I usually take care of them. Because I no longer need to wear leather shoes every day in the workplace, I put them in a well-ventilated place. A pair of one thousand yuan, 8/9 due to work needs, it is not convenient to wear casual leather shoes, so please take out this pair of masters, I didn’t expect that soon after going out, he would be separated directly, and all kinds of negative emotions during the period are not to be mentioned. , I wanted to let the master retire now, but it is not a taste for me to be so astonished by my trust in the brand, so I found time to go back to the store for consultation. Unexpectedly, the answer is: 1. The sole is made of PU and will be hydrolyzed. This is normal! OK, that... means that it will decompose if it is rained, stepped on, or splashed. 2. Sir, no, if the shoes are usually worn, the stress will squeeze out the water molecules, because you haven't worn these shoes for a long time, so that's it..... Yes, I told him that he didn’t wear it for a while, but why didn’t I say this when I bought the shoes... 3. Sir, we will tell when customers buy shoes (the following is abbreviated 500 words)... Of course, I chose to use this brand myself, so I must bear the consequences. Therefore, since I could not change the humid weather in southern Taiwan and would not wear it for a long time, when I decided to let the master retire, the store asked: 4. Sir, don't you fix it? The uppers are all good (nonsense, I always spend time on maintenance) ... (the following minus 500 words)? A whole wordless, according to the previous logic of the store, the soles collapsed because the air is humid + long-term wear and no stress will cause natural damage. Then I have already said "there are not many opportunities to wear leather shoes", how is it? After Hua Yinzi repaired it, let these irresistible factors allow it to decompose, and then it will definitely exceed the warranty period. Will you come back again? I have chosen this brand for 25 years. I can accept any problems (including normal damage), but when I go back to the original purchase store, I first clear the responsibility (obligation of notification), then analyze the so-called logical professional knowledge, and then Negating the professional logic mentioned a few minutes ago, is this because the quality of the store staff is not enough? Or I should give up this brand at all, just like I decided to let the master retire, choose to leave... ================This is the dividing line ============== One week after po, I got a response from the owner. The content was like a normal official response. After thinking about it, the owner seemed to think that this was a misunderstanding of the goodwill of the store, and then put up words to say something like sorry for the trouble..... I agree that the pu outsole is lightweight and wear-resistant. It is a combination of many well-known shoe factories.....(The following is omitted), Shoes are called lords, naturally they are old, because I think leather shoes are valuable. Although I can’t say that they are cared for, they are still diligent in maintenance. They will naturally check the condition of the shoes when they shine and dust. So when the "Master" encountered the shoe sole breaking after wearing it for a short time, I was really shocked. The inquiring was to solve the puzzle. After all, if something broke, I would always want to understand the reason. But since your store professionally attributed the cause to hydrolysis, long-term non-wearing, and humid climate...and so on, I also told the store clearly that "there will not be many opportunities to wear these shoes in the future", and then asked "Aren't you repairing them?" This "suggestion" that leaves me speechless? There is no need to use "maintenance is also a way to provide choices" to say that the store’s "contradictory statement" is like a goodwill, so-called goodwill, or a goodwill suggestion. If you immediately slapped your face 2 minutes before the store staff I have to explain the professionalism of "Misunderstanding" and "Sorry"... Yunyun, I am really surprised by the professionalism of the store staff. The pu outsole is lightweight and has good wear resistance and elasticity → Be sure to inform the customer when buying shoes. Of course, this is a selling point and will definitely be promoted! If you don’t wear it for a long time, it will cause hydrolysis and damage. I’m really sorry, the La New store hasn’t told me in the past 25 years, count me wrong...