LACOSTE - West Central District

3/5 基於 1 評論

Contact LACOSTE

地址 :

No. 658號, Section 1, Ximen Rd, West Central District, Tainan City, Taiwan 700

電話 : 📞 +8898
分類:
城市 : Tainan City
Description : Chain known for polo shirts sells men's & women's apparel, accessories, leather goods & sportswear.

No. 658號, Section 1, Ximen Rd, West Central District, Tainan City, Taiwan 700
A
Amily Chen on Google

以前去這間,櫃姐態度都看心情的,常常都遇到態度不是很好,後來就乾脆不去了,改國外網站購買。 去年經過,想說櫃姐可能換人了,再去試試,結果還是又遇到不愉快。事件大致如下: 進去就看到一名櫃姐忙裡忙外很辛苦的在將貨品上架,另一名就一直在更衣室照鏡子沒理過我,我是個很阿沙力的人,東西買一買就走人,也不會退換貨的人,當我將我想買的衣服和尺寸看完後,想說直接向櫃姐打個招呼,然後結帳帶走。這位照鏡子的櫃姐不理人就不理人,一理人就氣勢咄咄逼人,我跟櫃姐說我要尺寸4號這件、這件..話還沒講完直接被他打斷問[妳小孩身高多高?]我一開始以為她是要話家常,我就回大約100初頭,然後我又繼續說,我要這件、這件....話還沒說完又被她打斷[妳小孩幾歲?],我就回3歲左右,接著我又繼續說我要這件、這件...她又打斷[妳小孩多重?]這時我有點不悅,因為我感受到她的無禮,我告訴她小孩大概15公斤,並對櫃姐說妳為什麼要這麼強勢? 或許你們可能感受不到當下的感覺,因為我用文字敘述是無法呈現當天櫃姐的講話態度和一直打斷別人話時,她強勢的態度。 接著她提高她聲音的音量說[我那裡強勢?]我看她提高音量我也跟著提高音量說,我從頭到尾要跟妳說我要那幾件,妳有聽我把話說完嗎?她說[我只是要跟妳確認妳小孩的尺寸,不然買錯]我回,我小孩從小到大都我在買衣服的,我會不知道他的尺寸嗎!然後櫃姐也一付要跟我吵的樣子。當時其實身為一個全職媽媽,在家封閉太久顧小孩,太久沒和人對話,其實不太會說話,也不太會反駁別人,其實當下櫃姐只要跟我說,媽媽,我先跟妳確認小孩尺寸,我絕對秒懂,也不會有後來的磨擦,但她卻是用簡單粗暴的方式來打斷別人說話去達到目的。 當下我無法理解的是一位完全不想聽客戶說話的櫃姐,能在這品牌做這麼久,靠的不是她的服務態度,而是他的品牌知名度,但品牌卻完全沒有改善旗下員工的態度,說實話滿失望的。櫃姐一付跟你吵到底的樣子也無法跟她繼續溝通下去,只好找來樓管,樓管說會反應跟他們公司,中間不知道我有沒有聽錯,因為我當時是真的有點生氣,印象中樓管隱約說,這不是第一次了,我不確定他說的是這位櫃姐不是第一次了,還是這品牌不是第一次了。我也只能未來日子裡,不再進去這間門市的消極作法。
In the past, when I went to this place, the attitude of the counter lady was based on her mood. She often encountered a bad attitude. Later, she simply stopped going and changed to a foreign website to buy. After passing by last year, I wanted to say that the counter sister might have changed. I tried again, but I still encountered unpleasantness. The events are roughly as follows: When I went in, I saw a counter lady was busy putting the goods on the shelves, and the other kept looking in the mirror in the locker room and ignored me. I am a very Ashali person, and I leave as soon as I buy things. , who will not return or exchange goods. When I read the clothes and sizes I want to buy, I want to say hello to the counter lady directly, and then check out and take them away. The counter lady who looked in the mirror didn't pay attention to anyone, and she was aggressive. I told the counter lady that I wanted size 4, this.. He interrupted me before I finished speaking. [How tall is your child? ] At first I thought she wanted to talk about common things, I went back to about 100 years ago, and then I continued, I want this, this.... She interrupted before I finished talking [How old is your child?] ? ], I went back to about 3 years old, and then I continued to say I want this, this... She interrupted again [How much does your child weigh? ] At this time I was a little unhappy, because I felt her rudeness, I told her that the child was about 15 kilograms, and told the counter lady why you are so strong? Maybe you may not feel the feeling of the moment, because I can't use words to describe the attitude of the counter lady and her strong attitude when she kept interrupting others. Then she raised the volume of her voice and said [I'm strong there? ] I saw that she raised the volume and I also raised the volume and said, I'm going to tell you how many pieces I want from the beginning to the end, have you heard me finish? She said [I just want to confirm your child's size with you, otherwise I bought the wrong one] I will reply, my child has been shopping for clothes since he was a child, will I not know his size! Then the lady at the counter also looked like she wanted to quarrel with me. At that time, I was actually a full-time mother. I was closed at home for too long to take care of my children, and I didn’t talk to people for too long. In fact, I was not very good at talking, and I was not very good at refuting others. In fact, the sister at the counter just told me, Mom, I will talk to you first. Confirming the size of the child, I absolutely understand it in seconds, and there will be no friction later, but she uses a simple and rude way to interrupt others to achieve her goal. What I can't understand at the moment is a counter lady who doesn't want to listen to customers at all. She has been able to work in this brand for so long, not because of her service attitude, but because of his brand awareness, but the brand has not improved the attitude of its employees at all. , to be honest, disappointed. The counter lady couldn't continue to communicate with her even though she was arguing with you to the end, so she had to call the floor manager. The floor manager said that he would respond to their company. I don't know if I heard it wrong, because I was really angry at the time. , In my impression, the building manager vaguely said that this is not the first time. I am not sure if he is talking about this is not the first time for the counter lady, or this is not the first time for this brand. I can only stop the passive practice of entering this store in the future.

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