Land Bank of Taiwan

It’s so bad that the clerk is not familiar with the content of his business. One thing that can be handled easily in Cathay Pacific or CITIC can be handled here for most of the day. If you want to take a list to fill in, you can see the clerk walks the entire office and walks back. Later, I was stupid and unclear about calling and asking, and I had to go to three counters to solve a problem that can be solved by one counter in other banks. The administrative process of your company is really incredibly inefficient. The worst is not like this. The worst is that there are two clerks on the account opening side. One is dealing with customers and the other has no idea what they are doing. Waiting for half an hour with the number hanging on, she still can’t handle it there. What do you know? I haven't finished processing it yet. What is the business that is so important that you need to prioritize processing for so long? ? ? Even if it is good, how about personnel scheduling? Only one person handles account opening? ? ? Four people came in the morning. According to the efficiency of your company’s administrative process, one person handles four people. I think I will go all morning. Generally speaking, the experience of opening a bank account is too bad, and I am afraid that if there are any problems in the future. It will take so long to deal with it. If it weren't for the company's salary account to have the Land Bank, otherwise I could not think of any point, even a small point, a small reason for opening an account with the Land Bank.

Banks with very poor efficiency, waiting for a long time, such a large room, a bunch of people sitting at the counter, can't understand what they are doing, are they wasting everyone's time? If the rating doesn't use stars, I don't want to give one, it's really bad

15 counters only open 1 window, ask the assistant to come out and ask the clerk to open an extra counter. Everyone has a reason to say that they are busy. Wait for 25 minutes for the two numbers to see how good the services of the civil servants' household registration office and the National Health Insurance Bureau are. , going to the local bank is really MD's own guilt

I have never encountered a bank with such poor efficiency. Even public stocks are not so slow... It took almost three hours to change the account. The environment is dirty and messy... None of the counter staff has a good attitude and a positive attitude. The whole bank is basically a national treasure-level clerk (the older one) is really criticized by civil servants... I advise everyone not to come and get angry ?‍??‍??‍?

Very exaggerated poor efficiency, very bad experience. At about 9:45 am on May 25, 2022, I accompanied my wife here and wanted to reset her online banking password and ATM card password. As soon as I entered the door, the security guard just said "Good morning and hello" without any action, as if he was similar A greeting robot without guiding customers to draw number cards? If we didn't understand, we went to press the number machine, but there was no response. The security guard said "you have to press very hard" before jumping out of number 18 on the number sheet. Then we waited for 25 minutes before we went from No. 14 to No. 18. When we arrived at the counter to inform the demand, they said, "This business needs to be applied for at the service desk, please go to the service desk next to it." Hey, we found that the service desk posted a notice saying You can change the online banking password, okay, touch your nose, you didn't notice it. When we went to the service desk, an aunt asked us to fill in the form, wrote one and signed 3 names, and she took us to the ATM to help us unlock the card, but no matter how much I tried, it showed a system error, and then she said, "What should I do? I've done everything, and I'll go in and try it for you." In this way, we went out to the ATM, and then came in to the bank. It took us 3 times, and we still failed! The system and efficiency of the public share bank are really awesome... Later, the business was abandoned, and the aunt only said that she would ask the head office for us, but the problem could not be solved. (We just want to change the password of the ATM card, sister...) Later, we can only continue to change the password of the online banking. This part is smooth. I looked at the final completion time at 10:45, alas! Taiwan Land Bank only needs to spend more than half an hour for the "password modification business". Where is the professionalism? Where is the efficiency? Where is the system quality? Can't bear to say more! !

I wanted to talk about helping the children to set up a foreign currency account for financial management, but the organizer Obasan said that she would not be just an agent. The original organizer went to eat, and then asked us to wait for 20 minutes. The waiter came back and opened an account. Two hours and 40 minutes really opened my eyes. I only heard that the efficiency of public stock banks is very slow. I didn't expect it to be so slow. Too much, rotten, can the efficiency of national financial institutions really only be ruined in the hands of these rotten coffees? Can you be a little bit more ambitious? There is no shame at all. Any young man on the road is better than the lousy coffee in your industry.

Service attitude is kind But the ability to handle problems is not very good There is a problem with the online banking e-mail authentication Hotmail can't receive verification letter Said my mailbox was too full Can I change the mailbox? Not answering Just answer and then help me resend the certification letter Finally, apply for a mobile password at the ATM by yourself Change the mailbox to Gmail on the app and receive the letter immediately