Lenovo Service Center

Rude and expensive! Communication was not happening - I asked to repair my laptop no matter the costs. And day after, they tried to called me once to confirm the repair costs despite i told them NOT to call but just repair. I had to wait one week instead of two days and I had to pay 7000 NTD. No my bluetooth is not working anymore - I have to come again.

Bad. I would also award cero service stars to this center if I could. I tried calling to get updates on my computer and they would either leave me waiting or not call me at all. I had to chat directly with the engineer to express how frustrated I was with all of this bad bad service. On top of that there’s the bad quality of their work. I had my computer fixed for a motherboard problem 5 months ago, I received it, tried it and no problem. Mind that this is a 2 year old computer that had a factory defect, didn’t come before my warranty was over so I had to pay. Ok that was my fault. Fast-forward to a week ago and I finally get a buyer that is interested in it and the computer wont charge. Yet again another motherboard problem. I payed 7k to get this fixed months ago and now I have the same problem and have to pay another 7k??!?! And I can’t even reclaim anything because of their three month guarantee. You are really better off either buying another brand or going somewhere else to get your things fixed.

Bought a Lenovo legion 5 laptop in may 2021. It died after 4 months for no apparent reason. After making me wait for 2 hours, this service center said that my laptops' warranty only applies within the US. They then proceeded to try to extort more money out of me to have it fixed. Avoid this company, Avoid their products. #lenovo #lenovolegion #lenovolegion5

It's actually hard to find, even with Google maps as at/in the building itself there is no to little indication of the existence of the repair centre. It is also a little disappointing that for out of warranty systems the support is very limited, especially when there are no more replacement parts available. The very nice and helpful girl who checked my notebook kept telling me to try some non-authorised repair centre as they really repair and do not just replace parts. I was surprised that checking my notebook including replacing some of the screws was completely for free.

1. CHARGE INSPECTION FEE 630 NT EITHER THEY CAN FIX OR NOT 2. REPLACE WITH THE BROKEN PRODUCT. 3. NO ENGLISH (1 of them can speak depending on luck) 4. DETAIN LAPTOP ALMOST A MONTH I went there 3 times with the same problem. The problem have not fixed at all until I have to ask for refund. You have to keep reminding them all the time since they wont send any updates to you even though 12 days have passed! one of staffs has a good service, but others ????????

smooth process, excellent experience

Very good service. The employee was able to identify and solve the problem with my laptop and I wasn't charged. It took about 20 minutes.

Terrible. They claimed they fixed the problem. They tried to get me to sign a form saying I agreed the problem was fixed. I refused because the problem appears only once per day. (There is no way to see if the problem is fixed except to use the computer for a day or two.) It turns out that my computer is just as broken as it was before. I waited for a week and got back a computer that had not been repaired. Did they even try to fix it? NEVER BUY LENOVO. Their computers are TERRIBLE and the service is worse.