Lotung Pohai Hospital, Lo-Hsu Medical Foundation

After seeing the doctor, when I was going to use the automatic machine to pay, I found that the malfunction could not be used, so I went to the counter to pay. As a result, as soon as the payment was completed and turned around, the counter staff immediately broadcast in an unhappy tone: Please use the machine to pay to reduce waste of resources (three times). Maybe it's just a general process or public information for everyone's reference, but I feel quite uncomfortable with the attitude and tone at the moment. It was like I was wasting my time trying to occupy the counter. And there were very few people at that time, and the machine was faulty before choosing to pay at the counter (key point). However, the counter staff felt that they were wasting human resources subjectively without knowing that the machine was broken. I can understand that the hospital has a heavy workload, and the time needs to be compactly arranged to improve efficiency, but this does not mean that the patient can be used as a punching bag, or that the patient will show a face when it hinders your work efficiency. If you were scolded for violating the procedure today, that’s fine, but today we followed the normal procedure, and we chose to pay manually because of a problem with the hospital machine. And the staff didn't try to communicate or immediately reminded to understand the situation. The full score is 5 stars, the hospital service is 1 star, but the friendliness of the cleaning auntie is 5 stars.

5/25 update Thank you to the hospital social worker for understanding the reason and communicating with us Thank you for your help Thank you 5/24 Big Night Nursing Physician The baby's symptoms improved, and he was hospitalized at noon We're not condemning the triage nurse maybe she's just tired Just want to strengthen the knowledge of triage Never again in the future that would be very sad Thanks again for helping our team 5/24 night Today, I originally thought that your hospital could normally handle an 11-month-old baby who had wheezing and couldn't breathe. It's a pity that the whole process was sad and disappointing. I just want to hire a 5/24 day shift triage nurse Memorize the triage grading system, not all patients go to the emergency room or wait. We know many people, and we understand the emergency grading system better, but we have a child under one year old who has difficulty breathing and has a very clear stridor. It's very subjective, but looking at you coldly and saying that you have to wait, emergency is to wait, I deeply feel that you are not enthusiastic, you don't want to serve patients, you just want to find a job, please don't put that name in that position to bring down the nursing staff. In the end, the emergency doctors all thought that they should go to the intensive care unit. At the beginning of the inspection, you thought that you had to wait. Are you lacking in professional knowledge or the emergency doctor is making a fuss? Maybe you don't have children, maybe your children are healthy, so you don't have to experience these unreasonable treatments, then I hope you won't encounter the same situation as us in the future! That would make you ashamed for today Maybe you are busy and forget to smile Maybe you are busy and forget your enthusiasm Maybe you are busy and forget that you are still sick We don't care how stinky your face is We don't care how impatient your attitude is We don't care how casual you are with your patients But patient safety and priorities cannot be forgotten by professional nurse practitioners