LUXGEN嘉義服務廠

The 2021 maintenance department contact personnel are friendly and professional, the replacement parts are clearly quoted, the price is reasonable, the explanation is detailed, and the service quality is excellent! ! ????? In 2018, the professional training of some reception staff is slightly insufficient. The company needs to attach receipts and paper photos of replacement parts for repairs and reimbursements~ The service staff requires consumers to provide cameras ? Here, some personnel and other repair shops will automatically provide maintenance and replacement parts information printed on A4 paper~

Education and training are terrible, the phone is going around, there is no focus and no help, kicking each other's balls? When one person finishes understanding, she asks me to wait. She wants to ask a colleague to find out. The result will be transferred directly to another person. Do you want to explain again? Don’t you know it’s expensive to make local calls on mobile phones? After waiting for so long, I just turned around. Alas, the first few didn’t know that the gentleman I was looking for took a vacation. Why didn’t the vacation take over? Yesterday you told me that I would explain it to you?

The technicians and service staff of the service factory are very good, but you must choose your business carefully when buying a car, and it is not advisable to start from the ground

I just moved south from Taipei today, and it didn’t take long for the air-conditioning to suddenly stop cold. I originally planned to repair it at the Hsinchu plant, but I went the wrong way and went to the second high. In order not to delay the original schedule, I had to blow the natural wind all the way to Qingshui. At the rest station, I will make an appointment with the maintenance factory. In the end, I chose to do the warranty at the Chiayi factory where I am staying tonight. I also thank the personnel who contacted by phone. The entire maintenance process was completed in about an hour. The service personnel were also very kind! sincere gratitude!

I am the owner of Luxgen, There are also other brands of cars, Based on the experience of returning to the original factory for maintenance, It can only be said that Nazhijie will gradually be eliminated by the market mechanism. It is not without reason. 1. Audit and customer satisfaction: After maintenance, there is no systematic collection of opinions on customer maintenance status, and it is impossible to effectively audit and improve the company's potential problems. (The company does not have an audit mechanism) 2. Vehicle maintenance progress system failure: Continued, the maintenance progress screen in the customer rest area of ​​the maintenance factory did not show an update (the progress is still the previous day, as shown in the figure), so there are so many employees in the company that no one is responsible for this matter. 3. Team members’ work schedule: continued, customers enter from the beginning of business at 8:30 to 12:30 noon (the service technician verbally said that the car can be delivered at 11 o’clock), the customer waits blindly in the rest area, the system can’t see the progress of the maintenance, the customer No one was in charge. It turned out that a group of employees had already eaten in the message area and dealt with it after inquiries. It was reasonable and reasonable for the employees to eat, but they had to explain to the customer the reason for not delivering the car on time and the subsequent delivery time so that the customer could have a meal and Adjust personal itinerary. 4. The toilet in the customer rest area is unmanaged: In addition to the mess, the toilet has a bunch of spider webs (pictured). Going into the toilet, I have been watching the long black web on the ceiling fluttering under the light. At that time, I bought a car in the mood to support Taiwan’s domestically produced cars, but after several subsequent maintenance, it was found that the reason why Nazhijie was eliminated by the market mechanism was not without reason. While other competitors are pursuing 80-100 points, I feel that Luxgen is still oscillating at 60 points... Based on the above problems, as a customer sincerely looking forward to the logistics maintenance and customer service of Nazhijie, I really need to work hard.

When visiting the car viewing area during the epidemic, you can slowly watch the car you are about to buy. It's really a great thing, especially this car is also equipped with ramps, which is really a boon for people with limited mobility. Can only give five stars!