mao & kou 寵物用品 台中水湳店 - Xitun District

One star for online shopping, very bad experience On 4/13, I placed an order on an online shopping platform and swiped my card to pay for the cat jumping platform and toys. None of the products indicated that they were out of stock and said that the stock will be shipped soon. The 4/18 webpage still shows that the order is being processed, so I asked Line customer service (Customer service is extremely slow to respond to this whole thing) At this time, the customer service said that the cat jumping platform I ordered was out of stock, and asked me if I wanted to cancel the order for a refund (so if I didn't ask when would I tell me?) After agreeing to cancel the order, I will also receive the email of successful refund on the same day. As a result, after half a month on 5/3, I called the bank and found that there was no record of refund I asked the line customer service again, and they only replied that I asked the system staff to confirm. Once confirmed, several hours had passed, and I had to take the initiative to ask about the progress before replying to me. The next day, the customer service replied to me "This confirmation is a system string. If you received the wrong answer, I will re-flash again tomorrow~” I don't know what a system connection error is, but I'm too blind, right? After half a month, the customer found that he hadn't swiped back, so he took the initiative to ask the customer service to check, and he gave such an ambiguous answer. So is the email that was successfully swiped back in the first place? ? At the moment, I am also expressing my dissatisfaction with the line customer service. Later, I asked the customer service to notify me after the withdrawal was successful, but it didn't work == Said the engineer told me that the withdrawal was expected to be uniform in the morning tomorrow, and asked me to pay attention. The whole super question mark, dragging down the time of the guests, the credit card is checked out and still stuck with your swipe and refund I don't know about the store service. In short, the experience of this online shopping platform is very poor.

The store is very large and has a complete range of things. It is very comfortable to walk around. I am very happy with the sale! !