Mech Smile - Xiaogang District
4.1/5
★
基於 8 評論
Contact Mech Smile
地址 : | No. 102號, Gaofeng Rd, Xiaogang District, Kaohsiung City, Taiwan 812 |
電話 : | 📞 +8878 |
網站 : | https://www.facebook.com/smile451025/ |
分類: | |
城市 : | Kaohsiung City |
張
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張雅婷(Ting) on Google
★ ★ ★ ★ ★ 自助加油機器超爛,感應很差,加個油按個統編一直跳掉,要加自助加油的千萬不要來這一間。
The self-service refueling machine is super rotten, and the induction is very poor. It keeps skipping every time you add oil. If you want to add self-service refueling, don't come here.
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陳
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陳Yang宸 on Google
★ ★ ★ ★ ★ 洗車品質不錯很乾淨還有洗輪框
聽聞站上人力短缺 辛苦工作人員了!
樓下的洗60秒的不是你到站加油5年就是老大
我在小港站加油8年了 一步一步看著他們進步!
也告訴親友 給予他們肯定支持
招牌應該不會因為一個人就砸了吧
蠻遺憾貴站被惡意攻擊,加油!還會到站消費!
The car wash is of good quality, very clean and has a wheel wash
I heard that there is a shortage of manpower on the station, and the hard workers are working hard!
The 60-second wash downstairs is either you come to the station to refuel for 5 years, or the boss
I have been refueling at Xiaogang Station for 8 years and I have watched them progress step by step!
Tell your friends and family to give them affirmative support
The signboard shouldn't be smashed just because of one person, right?
It's a pity that your station was maliciously attacked, come on! Will stop by for consumption!
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M
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Ming Yan Tsai on Google
★ ★ ★ ★ ★ 油質95+純度高,值得推薦
5/19日晚間前往貴站洗車,洗車人員看起來很累不過很努力的把我的車洗得滿乾淨的,希望貴公司能給予讚賞!
加油一位身高矮矮的男生服務員
主動告知儘量使用icash結帳
很有職業道德,也值得讚賞!
The oil quality is 95+ and the purity is high, which is recommended
On the evening of 5/19, I went to your station to wash the car. The car wash staff looked tired but tried very hard to wash my car completely clean. I hope your company can appreciate it!
Come on, a short boy waiter
Take the initiative to inform you to use icash to checkout
Very professional and worthy of appreciation!
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杜
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杜小炎 on Google
★ ★ ★ ★ ★ 服務人員挺辛苦的 跑來跑去的 值得鼓勵,
加油30公升有贈送洗車 超值!
樓下的評論看了就替服務人員感到可憐,
一台車洗60秒也要被罵,洗太慢也要被罵
360度洗車機洗你的車就好了其他客人不用做了。
得了便宜又賣乖,花天舞地的時候 170算什麼?
The service staff is very hard, running around, it is worth encouraging,
Refueling 30 liters has a free car wash, great value!
I feel sorry for the service staff after reading the comments downstairs,
If you wash a car for 60 seconds, you will be scolded, and if you wash it too slowly, you will also be scolded.
The 360-degree car washing machine washes your car just fine, and other guests don't have to do it.
If you get it cheap and sell well, what is 170 when you are dancing around the world?
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H
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Hair Xin on Google
★ ★ ★ ★ ★ 真的不曉得同一個品牌,怎么在洗車、加油素質上差那麼多,真的拜託去跟他店好好學習
第一次在這加油後洗車想說同品牌應該是一樣的,結果洗完想問是否有擦門邊愛理不理的,說沒有,那就算了,問洗美容部份也跩不啷噹的,講的價比同品牌貴態度又差
再來第二次一樣加油又洗,是因有看前台車不是洗美容的有擦門邊才洗,結果還是沒擦,問說為什么前台有,吱嗚說不出,其實大可說你看不起普通車只擦賓士高檔車
說的就是那位瘦的不高的男生一下跑油島一下洗車指揮主導的,若你是主管那我也認了
洗車貴、態度差,
對面加油站一樣沒擦門邊,但態度好擦也很心甘情願更對的起自己工作是"服務業"這3個字
I really don't know how the same brand is so different in the quality of car washing and refueling. I really ask him to learn from other stores.
The first time I washed the car here after refueling, I wanted to say that the same brand should be the same, but after washing the car, I wanted to ask if there was anyone who was ignoring the door and said no, then forget it, and the beauty part is not too bad. , the price is more expensive than the same brand and the attitude is poor
The second time I refueled and washed again, it was because I saw that the front car was not a beauty wash, but only wiped the door, but it still didn't wipe. I asked why the front desk had it, but I couldn't tell, but in fact, it can be said that you look down on it. Ordinary cars only wipe Mercedes high-end cars
I'm talking about the skinny guy who ran the oil island and the car wash. If you're in charge, I'll recognize you.
Expensive car wash, bad attitude,
I didn't clean the door at the gas station opposite, but I had a good attitude and I was willing to say that my job is "service industry".
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毛
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毛國賓 on Google
★ ★ ★ ★ ★ 這裡的服務人員態度很好,非常親切~週三加油日又有折價兩元(超過25公什),超過30公什免費洗車子,所以可以來這裡加油看看哦~
The service staff here are very kind and friendly~ There is a discount of two yuan (over 25 kilograms) on Wednesday on the gas day, and the car wash is free for more than 30 kilograms, so you can come here and check it out~
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B
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B T on Google
★ ★ ★ ★ ★ 5月19日晚間,我發現到了晚上八點半過後,洗車的職人精神全無,跟白天完全判若兩人!
在貴店加油兼洗車少說也五年以上了,貴店近期晚班員工態度不佳我就算了,也許是晚班精神不濟,但該有的職業精神至少要拿出來吧?!洗車上泡沫後洗不到60秒就要我進360度沖洗機,貴店的洗車SOP我看了好幾年,第一次看到晚上的員工如此這樣自砸招牌,真的很遺憾...
5/20更新
業主回覆顧客意見後的2小時,但沒想到事隔兩小時後竟有三篇抹黑顧客意見的回應,讓我覺得百思不得其解。
想不到貴站是這樣對待顧客的意見?!
站內員工人數不足、教育訓練不足、態度不佳、洗車沒照sop流程導致客訴,請搞清楚,這些不是消費者要去體諒的問題!
試問,業主能夠用人手不夠、員工一人分飾兩角來要求顧客體諒並粉飾太平嗎?
這不是正確處理客訴的方式吧?
ps.業主事後有來信解釋,評價已調整。
On the evening of May 19th, I found that after 8:30 in the evening, the car wash staff were completely inactive, completely different from the daytime!
It has been more than five years since I refueled and washed the car in your store. I don’t care if the attitude of the late-shift employees in your store is not good. Maybe it is because of the lack of spirit in the night shift, but at least take out the professional spirit you should have?! Wash the car with foam and then wash it. In less than 60 seconds, I was asked to enter the 360-degree washing machine. I have read the car wash SOP of your shop for several years. It is the first time to see the employees smashing their signs like this at night. I am really sorry...
5/20 update
Two hours after the owner replied to the customer's opinion, I didn't expect that there would be three responses that discredited the customer's opinion two hours later, which made me feel puzzled.
Can't imagine how your station treats customers' opinions like this? !
Insufficient number of employees in the station, insufficient education and training, poor attitude, and failure to follow the SOP process for car washes, resulting in customer complaints. Please understand that these are not issues that consumers need to understand!
How can the owner ask the customer to be considerate and decorate the peace with insufficient manpower and one employee to play two roles?
Isn't this the correct way to handle customer complaints?
ps. The owner has a letter explaining the matter afterwards, and the evaluation has been adjusted.
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E
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Emenyeh S on Google
★ ★ ★ ★ ★ Service OK.
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