Mega International Commercial Bank

Go to the branch to apply for a credit card, the receptionist in charge of the door, fill in the information for me, fill out the questions, the answer given is very uncertain, it should always look like, it makes people feel very unprofessional, call in less than 10 minutes Now, I ’m confirming the information I just filled in. There are a few things. Why not confirm it now? I also want to go for a trip, or other supplements, directly to the branch just want to complete one time, the experience is very poor.

Mega Bank is really the worst user experience in the bank I have ever encountered! In order to open the online banking function, I ran three or four branches. the first time I did not receive the online banking password text message, and the incoming call customer service said that he could not resend the text message and he could only go to the branch to do it once in person! ? When I arrived at the branch, there were only 5 guests and 3 at the counter. As a result, I waited for 30 to 40 minutes! ? what is the problem? the second time When preparing to transfer money, you are required to apply for a dynamic password card. You can only go to the branch or go to the card reader. The incoming customer service wants to ask. I waited for nearly 20 minutes and I was still waiting. I really couldn’t wait to hang up. When I went to the branch, when I didn't understand why the online banking was opened, why didn't the staff take the initiative to explain! ! ! the third time When I logged in to online banking, my fingerprint recognition failed. I manually entered the password three times incorrectly and stopped my online banking directly. As a result, it took another fifteen or so for the incoming customer service to talk to the operator. Wannian's answer was that he had to go to the branch again! ! ! Mega Bank's telephone customer service can't solve anything, and it will always tell you to go to the branch! The purpose of telephone customer service is condition exclusion and support service. As a result, your customer service does not have any support service or condition exclusion intention for users. It will only ask users to go to the branch. This customer service has no meaning. And I really don’t understand the logic of Mega Bank. The purpose of online banking is to digitize the banking business, take care of users who are unable to go to branches in remote areas, towns, or other reasons, but as a result, all their services have to be tied to branches. Together? The number of physical branches of your Mega Silver is in the back end of the industry. The whole Taiwan barely exceeds 100. Then you force users to run to only a few branches, and the counter processing speed is extremely poor. I don’t understand the logic. what? You asked the user for the phone number and e-mail address, and the industry used these information for authentication, so what did you get the information for? If you have a communication channel, you don’t have to go to a branch to pay your ID card + signature and stamp all day long, so you don’t want to do online banking at all! Moreover, for the password authentication of online banking transfers, there is actually an additional app dedicated to verify the password. The functions of the same industry online banking are more abundant and diversified. Even if Mega Internet Banking Yangchun, you have to take off your pants and fart. Can integrate and not integrate, and make an app with only one purpose in the extra, I really don’t understand the logic of Mega! Are all kinds of behaviors challenging the limits of user patience?

No wonder 2.8 To open an account at 11 o'clock, we have to wait until 1 o'clock

Quite a senseless clerk, the agent agrees to transfer money, and most people rarely do it. They went to the bank for the first time and asked what to bring. The second time they brought something, they said that certain information should be signed by themselves. Okay, the third time I brought it. I signed the bill and said that I had not brought my financial card. . . . An agreed account is not necessary for other banks to complete at one time. I actually had to run four times with a bunch of ID documents, which was very, very annoying to the people. . . . . .

The female commissioner’s attitude on the phone looks like someone owes her money. As soon as she opens the phone, she starts to ask if there are some. Shouldn’t she have a better attitude when she asks about things? The other male commissioner is very gentle, and will report her name first, and the female commissioner will start to have a nasty tone over there without any farts! I want to give a negative review!

The crowd is crowded and waiting is inevitable The young gang is neat in action New online banking is done at once Also help to enter the agreed account number grateful!

It's super slow! Open an account and wait an hour Crowds didn’t pay much attention to the scene! ! Instead, Mr. Bao Quan is paying attention to the waiting time of the guests at the scene Always come to apologize, don’t be angry (I sat stupidly for an hour, expressionless) If it weren’t for a salary transfer, I would refuse contact at all.