Mega International Commercial Bank

There are several points of business, and the service is wrong.

A large business area, investing a lot of effort and manpower to serve passengers.

Facilitate exchange

The exchange was quick and the staff was pleasant, and even the English equivalent of words was properly communicated. When I asked for small bills, I exchanged a lot and was saved locally.

Mega Bank is really the worst user experience in the bank I have ever encountered! In order to open the online banking function, I ran three or four branches. the first time I did not receive the online banking password text message, and the incoming call customer service said that he could not resend the text message and he could only go to the branch to do it once in person! ? When I arrived at the branch, there were only 5 guests and 3 at the counter. As a result, I waited for 30 to 40 minutes! ? what is the problem? the second time When preparing to transfer money, you are required to apply for a dynamic password card. You can only go to the branch or go to the card reader. The incoming customer service wants to ask. I waited for nearly 20 minutes and I was still waiting. I really couldn’t wait to hang up. When I went to the branch, when I didn't understand why the online banking was opened, why didn't the staff take the initiative to explain! ! ! the third time When I logged in to online banking, my fingerprint recognition failed. I manually entered the password three times incorrectly and stopped my online banking directly. As a result, it took another fifteen or so for the incoming customer service to talk to the operator. Wannian's answer was that he had to go to the branch again! ! ! Mega Bank's telephone customer service can't solve anything, and it will always tell you to go to the branch! The purpose of telephone customer service is condition exclusion and support service. As a result, your customer service does not have any support service or condition exclusion intention for users. It will only ask users to go to the branch. This customer service has no meaning. And I really don’t understand the logic of Mega Bank. The purpose of online banking is to digitize the banking business, take care of users who are unable to go to branches in remote areas, towns, or other reasons, but as a result, all their services have to be tied to branches. Together? The number of physical branches of your Mega Silver is in the back end of the industry. The whole Taiwan barely exceeds 100. Then you force users to run to only a few branches, and the counter processing speed is extremely poor. I don’t understand the logic. what? You asked the user for the phone number and e-mail address, and the industry used these information for authentication, so what did you get the information for? If you have a communication channel, you don’t have to go to a branch to pay your ID card + signature and stamp all day long, so you don’t want to do online banking at all! Moreover, for the password authentication of online banking transfers, there is actually an additional app dedicated to verify the password. The functions of the same industry online banking are more abundant and diversified. Even if Mega Internet Banking Yangchun, you have to take off your pants and fart. Can integrate and not integrate, and make an app with only one purpose in the extra, I really don’t understand the logic of Mega! Are all kinds of behaviors challenging the limits of user patience?

The direct exchange from Haneda is the exchange to Taiwan yuan as soon as the immigration and checked baggage pickup is completed. I am always indebted to you here. There is a 30 yuan fee for each exchange, but I am grateful for your kindness. Also, it doesn't line up much during the travel season.