Mega International Commercial Bank

Crews themselves do not abide by the rules set by themselves, so why do customers have to queue up by number plates? As soon as I entered the bank, the guard kindly asked about the purpose and gave the number plate. I took the number plate to the side of the writing desk and filled in a unilateral call number. When I heard the call number turned to the counter, I found another lady standing in front of the counter: " Let me ask. "This question asked all the other counters to finish the business and press the number behind me. So why give me that number card?

A star doesn't want to give it! Have already queued up three times in advance and did not open an account at one time. Is it a lot of time for normal office workers? Is it difficult to ask for a special account? I have never encountered such a thing in other banks, and it is amazing!

Mega Bank is really the worst user experience in the bank I have ever encountered! In order to open the online banking function, I ran three or four branches. the first time I did not receive the online banking password text message, and the incoming call customer service said that he could not resend the text message and he could only go to the branch to do it once in person! ? When I arrived at the branch, there were only 5 guests and 3 at the counter. As a result, I waited for 30 to 40 minutes! ? what is the problem? the second time When preparing to transfer money, you are required to apply for a dynamic password card. You can only go to the branch or go to the card reader. The incoming customer service wants to ask. I waited for nearly 20 minutes and I was still waiting. I really couldn’t wait to hang up. When I went to the branch, when I didn't understand why the online banking was opened, why didn't the staff take the initiative to explain! ! ! the third time When I logged in to online banking, my fingerprint recognition failed. I manually entered the password three times incorrectly and stopped my online banking directly. As a result, it took another fifteen or so for the incoming customer service to talk to the operator. Wannian's answer was that he had to go to the branch again! ! ! Mega Bank's telephone customer service can't solve anything, and it will always tell you to go to the branch! The purpose of telephone customer service is condition exclusion and support service. As a result, your customer service does not have any support service or condition exclusion intention for users. It will only ask users to go to the branch. This customer service has no meaning. And I really don’t understand the logic of Mega Bank. The purpose of online banking is to digitize the banking business, take care of users who are unable to go to branches in remote areas, towns, or other reasons, but as a result, all their services have to be tied to branches. Together? The number of physical branches of your Mega Silver is in the back end of the industry. The whole Taiwan barely exceeds 100. Then you force users to run to only a few branches, and the counter processing speed is extremely poor. I don’t understand the logic. what? You asked the user for the phone number and e-mail address, and the industry used these information for authentication, so what did you get the information for? If you have a communication channel, you don’t have to go to a branch to pay your ID card + signature and stamp all day long, so you don’t want to do online banking at all! Moreover, for the password authentication of online banking transfers, there is actually an additional app dedicated to verify the password. The functions of the same industry online banking are more abundant and diversified. Even if Mega Internet Banking Yangchun, you have to take off your pants and fart. Can integrate and not integrate, and make an app with only one purpose in the extra, I really don’t understand the logic of Mega! Are all kinds of behaviors challenging the limits of user patience?

The service attitude of the first encounter with the bank is so, just want to ask what caused it, just return to me, I can do it! I don’t know what happened to the crew, I was swept to the end of the typhoon... But seeing the comments here, I am not the first...

It’s the first time to open an account. At noon, the guard said to fill in a bunch of information. Suggest that I take a bunch of materials home to write, and come back soon Then I did the same and took the information home to write A week later I bring the written information, two o'clock in the afternoon Then the guard asked me not to open an account today, saying there were two people in front I said that I have written all the information, and I am also a customer! Should I change the appointment system for opening an account like this? Then I waited and waited for more than an hour

To help the branches to replenish blood, the head office of the public stocks and banks will only open their mouths to speed up the efficiency of the branches. They never know where the problem is. As long as nothing is wrong, it is a good thing. Ask about business, ask about specifications, and only keep transferring calls. It just broke out like this

The poor service can no longer be described in words A group of placards