MoonStar CityLink 旗艦店 - Section 7

The shoes have both function and design. Not only are children's shoes high-quality, but adult shoes are also worth trying. The sales staff are friendly and professional, and recommended.

Happy child buying shoes

The children's shoes are just right. If you want to change the size one, the staff has a bad attitude to change shoes! It's a terrible shopping experience when Tucheng went to Nangang for a trip so far and bought it specially!

I regret buying their shoes :-( I bought a pair of shoes for $1800 for my 3-year-old son, but my feet hurt after half an hour! My poor son's feet were all touched and swollen :'(. I spent so much money talking about health-functioning shoes, which is completely deceitful. If you wear them, your feet hurt and break your skin. You can't wear them at all. Don't be fooled :-( --- Later, I complained to the headquarters and the store many times, and finally refunded the money, which was considered responsible in the end, but it was very troublesome.

It's awful. People who read this article should never buy their shoes, because if there is any problem without any after-sales service, they will spend a lot of money to grind the children's feet to peel, and then think they are unlucky. I bought more than 1800 shoes for the spring and summer of 2018 for my son, and the red to the instep was peeled off. I took them back to the counter within a week and asked them to change their shoes, because the cloth tucked in the middle of the shoes squeezed three layers, so they refused to modify or compensate in any way. Obviously it is a bad design, because other styles of shoes are not like this. Only our one has always been said to be normal, then the other shoes you sell are not normal? He said that this is the case with park shoes, but you also have to account for the increased thickness inside, so as not to press the instep! Forget it, if you encounter this kind of blind thing, you will admit that you are out of luck. You will never buy it again. ! ! It's rotten.

Horrible after sales service and attitude from the merchandising team! I bought a pair of rain boots for my daughter but it hurt her heels because after wearing it twice, the inner fabric ripped and became prickly. We brought it back to the store, and called the head office in Taipei to seek for a solution. The lady instead of offering solution, told me that some children are just more sensitive and that she should wear it a few more times to see what happens. I'm not sure which parent will have their child wear a pair of shoes that causes her pain? Word of advice-when customers provide feedback, please understand the situation entirely and refrain from giving unprofessional nonsense. Children's shoes are supposed to be comfortable, and no one will make their child continue to wear shoes that hurt the feet! Ridiculous. It often rains in Taipei in winter, so I bought a pair of rain boots for my daughter, but after wearing them twice, the inner lining will be fluffy or something. It will puncture and irritate the back of the child's feet. The clerk in the Nangang store can’t help. Even the person in charge of Moonstar’s merchandise department doesn’t have the concept of customer service. He also said that some children are more sensitive. How many times will it look like this? It is also said that no one else has such a problem. Does it mean that many people have to have the same problem to really pay attention to it? That mother would keep the child wearing shoes that would make her feet hurt! The quality of this brand of shoes is too bad, so it may be prickly if you wear it twice! But the worst is the after-sales disposal of the head office. I doubt the customer's feedback. I don't take the initiative to propose a constructive solution. Knowing that the child's heel has worn out, how many more times should she wear it again? What kind of development will the company have with such employees? If the Japanese company brand knows it, it should cancel the Taiwan agent!

Running a long way, the foot test program is not available, and the employees are not familiar with computer operations. In the end, I told me that their programs are sometimes weird, and they have to help me measure my feet and pick shoes. If it's only like this, why should I run over. Can't feel the service of flagship store at all

This shoe is easy to wear. In Taiwan, don't just focus on children's shoes. If you promote adult shoes, your performance will definitely grow.