National Immigration Agency (First Tainan City Service Station)

2022.6 I went to renew my residence certificate. The second floor is the window. The person in charge of service at the entrance was kind and polite. There are 5 windows, which are wider and the environment is better than before the move. There is also a new and clean toilet right next to the window corner. It seems that foreign workers have applied online, and the number of visitors has decreased due to the influence. I went there right after the opening in the morning, but there were only two visitors including myself. There was almost no waiting time, and I prepared the attached documents and ID photo in advance, so the application took about 5 minutes to fill out the application form and about 5 minutes to complete the procedure. The staying time was about 15 minutes. I was in charge of a woman, but she seemed to get used to it, and the procedure was completed immediately. I had a campaign where I could get a crude pen when I used a credit card to pay the cost, but I decided to pay in cash. You can get a new residence certificate in about two weeks. You can choose to receive directly or by mail. You can use your health insurance card as an ID card while you do not have a residence certificate, but if you are worried, it is a good idea to make a copy in advance. Will the paper application still continue? I secretly hope that the cost and effort will be streamlined by applying online.

(English below) I went to the location of the New Immigration Office twice, prepared many documents and spent a lot of pain and time to prepare all the documents. Before I went, I called to ask some questions, and the escort service was good. But the first time I came to the scene with an uncle, he was not very good at making my case, but fortunately, the lady next to him gave him some guidance. His tone and service have become better, but the attitude he gave me at first seemed to be that I was not ready, but he obviously didn't know how to proceed with my case. Okay, that’s okay, my case is a bit special. I can forgive it and fortunately he finally became more friendly. A few weeks later, I was notified to receive the certificate. When I went there, there was another male service staff who was younger than the uncle. After I gave him my receipt, he spent a lot of time unable to find my ID, and said that my ID hadn't arrived yet. I told him that I had received a notice and then I checked with his female colleague before I came. After discussing with his colleagues, he found my information. He said that when he heard my accent, he thought I was from Hong Kong and Macau so I couldn't find it. His tone makes me uncomfortable. He also asked me to fill out another form before giving me the credentials. Fortunately, his female colleague told him that I don't need it, and all my documents are ready. The boy felt as if he couldn't find my information and got my identity wrong. It was my fault. I wrote so much in the hope that the staff can be cautious and respectful of the people we go to the immigration office. We spent a lot of time preparing the information, and we also specially made time to pass, which may have lost the entire afternoon. I hope that the staff can be more patient and tolerant towards the guests. thanks. Been here twice. The first time, after spending an immense amount of time and effort preparing all my paperwork and bringing it to the office, the older gentleman there said I still needed a few other documents. However, prior to going, I had already confirmed all the documents I needed over the phone with one of his female colleagues. Eventually after consulting with a female coworker, he realized that he had made a mistake in classifying my case and that I in fact had all the documentation needed to process my case . At this point, his attitude improved and was more respectful towards me. In this case I can be a bit more forgiving given that eventually he understood that he was the one that messed up. Fast forward a few weeks, I go to pick up my ID and there's a younger gentleman that, after spending a long time looking for my card, that it's not there yet. Again, prior to going, I had checked with a female colleague of his over the phone that my card had arrived. He then checked with his female coworker and found my card. He said that he had mistaken me for a Hong Kong citizen based on my accent, which is why he didn't see my card at first. The feeling I was getting was that he was trying to divert blame onto me for his lack of competence. I'm writing all this to encourage the employees at the Immigration Bureau to treat the clients that walk in through the door with more respect and attentiveness. Many of us have spent a copious amount of time to prepare our paperwork and are anxious to see it go through, but to have our case delayed or to be told to return again when we don't need to by an employee, shows a lack of respect and attention to detail. I hope that this helps the employees at the Immigration Bureau to improve their work flow and training, and to treat those that come in with a more welcoming and receiving attitude. Thank you.